A three hour tour....a three hour tour.....

[jim]

(I have posted these trials and tribulations to
microsoft.public.windowsxp.help_and_support and
microsoft.public.windowsxp.setup_deployment and 24hoursupport.helpdesk with
no solution - so I post them here, to trouble your mind as they have mine.)


Just sit right back and you'll hear a tale,
A tale of a fateful trip
That started from nice open ports
Aboard this Windows ship.



Well, here's an official challenge. A latte for anyone that can answer this
little XP riddle.

At home, I have 3 XP Pro PCs connected to a Netgear Router (no server - just
all added to the ABC workgroup).

Each PC has a unique name and a unique user login.

All user accounts are admins and only one uses a password.

PC1 has folders on a second drive shared with full control for everybody and
also shares a subfolder of the My Documents folder - again, giving full
control to Everyone in both Sharing and Security tabs (I turned Simple
Sharing off on all PCs to troubleshoot this crap).

PC2 has folders on a second drive shared with Everyone having full control
in the Security and Sharing tabs when setting up the folder to be shared.

The only firewall on each PC is XP's firewall and File and Printer Sharing
is enabled.

All PC's NICs have TCP/IP (with "Enable NetBIOS over TCP/IP" enabled), They
are all in the address range 192.168.1.x, use the subnet mask 255.255.255.0,
all use 192.168.1.1 for the default gateway and the Preferred DNS server.

All have static, unique IPs on the network.

And, with no antivirus applications installed, sharing works beautifully.
Firewall off....firewall on.....doesn't matter - it all works and does so
very quickly.

When I install NOD32 or AVG (haven't tried others) things go all to hell.

With antivirus installed, PC1 cannot access any shared folders on PC2. I
get errors that tell me that I don't have permission to access the resource
and that the network path was not found or that the server does not have
enough space to handle the connection (although the IRPStackSize is set to
50 on PC1 and PC2) or God only knows what else.....

But, if I uninstall the antivirus software from both PCs, all shares are
working properly again on both PCs.

PC1 only restricts the shared folder under My Documents when antivirus is
installed - but allows it when no antivirus is installed.

At this point, I have changed so many settings and tried so many things that
I may as well re-install on both machines. (I've got about as many spare
minutes to do that as I have gold monkeys flying out of my ass.)

Any constructive thoughts on the subject would be greatly appreciated.

I just don't get it.

jim

 

[Plato]

Just sit right back and you'll hear a tale,
A tale of a fateful trip
That started from nice open ports
Aboard this Windows ship.

Are your gas lines cleaned?

 

[PA Bear [MS MVP]]

But, if I uninstall the antivirus software from both PCs, all shares are

working properly again on both PCs.

I should think that's a pretty good clue, don't you? A setting in one or
more of your AV apps must be causing the problem.

OT: I noticed that you didn't post to the most logical newsgroup,
microsoft.public.windowsxp.network_web.

If you must make identical posts to multiple newsgroups, please cross-post
one (1) message to all of them. Thank you.

Multiposting vs Crossposting:
http://www.blakjak.demon.co.uk/mul_crss.htm

 

[jim]

(I have posted these trials and tribulations to
microsoft.public.windowsxp.help_and_support and
microsoft.public.windowsxp.setup_deployment and 24hoursupport.helpdesk
with no solution - so I post them here, to trouble your mind as they have
mine.)


Just sit right back and you'll hear a tale,
A tale of a fateful trip
That started from nice open ports
Aboard this Windows ship.



Well, here's an official challenge. A latte for anyone that can answer
this little XP riddle.

At home, I have 3 XP Pro PCs connected to a Netgear Router (no server -
just all added to the ABC workgroup).

Each PC has a unique name and a unique user login.

All user accounts are admins and only one uses a password.

PC1 has folders on a second drive shared with full control for everybody
and also shares a subfolder of the My Documents folder - again, giving
full control to Everyone in both Sharing and Security tabs (I turned
Simple Sharing off on all PCs to troubleshoot this crap).

PC2 has folders on a second drive shared with Everyone having full control
in the Security and Sharing tabs when setting up the folder to be shared.

The only firewall on each PC is XP's firewall and File and Printer Sharing
is enabled.

All PC's NICs have TCP/IP (with "Enable NetBIOS over TCP/IP" enabled),
They are all in the address range 192.168.1.x, use the subnet mask
255.255.255.0, all use 192.168.1.1 for the default gateway and the
Preferred DNS server.

All have static, unique IPs on the network.

And, with no antivirus applications installed, sharing works beautifully.
Firewall off....firewall on.....doesn't matter - it all works and does so
very quickly.

When I install NOD32 or AVG (haven't tried others) things go all to hell.

With antivirus installed, PC1 cannot access any shared folders on PC2. I
get errors that tell me that I don't have permission to access the
resource and that the network path was not found or that the server does
not have enough space to handle the connection (although the IRPStackSize
is set to 50 on PC1 and PC2) or God only knows what else.....

But, if I uninstall the antivirus software from both PCs, all shares are
working properly again on both PCs.

PC1 only restricts the shared folder under My Documents when antivirus is
installed - but allows it when no antivirus is installed.

At this point, I have changed so many settings and tried so many things
that I may as well re-install on both machines. (I've got about as many
spare minutes to do that as I have gold monkeys flying out of my ass.)

Any constructive thoughts on the subject would be greatly appreciated.

I just don't get it.

jim

I called Eset at 1-619-876-5400 after not hearing ANYTHING from their email
support on the main website - dispite being promised turn around in 1
business day.

As I went through the whole horrid experience with the tech support person,
and I tried my best to help him troubleshoot the issue - even volunteering
to allow him to take over my PC remotely to solve the issue - he said that
he had no data on this issue. I said that was OK...let's just figure it out
together, because I can't suggest or install software for end users that I
don't trust.

Then, with his permission, I began a set of tests to see where and when the
access to the shared folders was being blocked. Each test took no more than
2 minutes.

During the third test, he asked if I could call back with my results because
he had to take other calls. This puzzled me. I would think that Eset would
want to find a possible flaw or problem that their users may be
experiencing.

I told him to go take his time - as we would no longer rcommend or use Eset
software until these issues could be satisfactorily explained.

I spoke with him about the fact that Eset takes actions without logging
those actions or asking for user input during those actions or even
notifying the user that it was taking those actions. He said he was aware
of that and that there was nothing that he coudl do about it.

I also spoke with him about the threat screens that NOD32 sometimes displays
with no expanation as to what it was doing about a threat and with no Clean
or Quarantine or Remove type buttons for the end user to select.
*Sometimes* a "Leave" button was present - but how does that make a user
feel - do they only want to "Leave" a possible threat to their security and
personal data? I surely don't.

He said that they were aware of the problem and were trying to get the
coders "to do something about it". This, needless to say, left a warm
feeling in my heart - or was it acid reflux? Doesn't matter though - at
least not to Eset tech support.

If you want to use Eset software, be my guest. We won't.

jim