I'm replying here because clicking on "NEW" gets me nowhere.
I have the following questions:
1) Why is MS losing my forwarded mail regarding a case?
2) Why is Hotmail flagging the following letter to (e-mail address removed) as
spam?
3) Why am I running at 100% cpu utilization for anything other than form
fields (as in this)?
4) How can I get the hotfix mentioned below?
5) Both links (email & address) provided by MS seem to be invalid
(the following has been edited for space)
To: (e-mail address removed)
Date: Mon, 30 Oct 2006 18:03:21 -0500
What follows below the "-----" is the message I forwarded to
(e-mail address removed). I am sending this to you because the first one I
sent on Oct 27th was, at best, miis-sent. Could you please look into the
problem I am having with cpu usage? It almost seems as though memory is
leaking everywhere. I usually have only one or two programs running in the
foreground at any given time (IE or Firefox and Outlook Express). In the
background, I have a firewall (ZoneAlarm), anti-virus software (AVG from
Grisoft) and (usually) an anti-spam program (eweido). For the most part, I
run IE with activeX & plug-ins disabled. I have no viruses nor spamware on
my system. In fact, it is virtually empty right now.
------------------------------------------------------------------------------------------------
CASE_ID_NUM: SRZ061025002720
MESSAGE:
I forwarded the following on Oct 27th. It is in one of my hotmail folders.
Because I don't want to start cursing like a maniac, what follows is the
original message I forwarded.
Hi Rashmi,
The article that mentions a hotfix:
http://support.microsoft.com/kb/890582/en-us
my user32.dll is dated Mar 2, 2005
my win32k.sys is dated May 10, 2005
Problem:
1) cpu usage is virtually always at 100%, with majority of percentage (50+%)
being taken by program in the forefront, services, and/or DPCs).
2) when running sound (Window Media Player and/or offline games), the sound
'skips/stutters', consumes all usage and either requires waiting anywhere to
a 1/2 hour or a cold boot (pulling the plug) to regain control
3) when cpu usage is 100%, web pages take anywhere from 1 to 5 minutes to
load; programs take longer
4) minimized & closed windows leave 'ghosts' (the screen isn't immediately
refreshed)
5) when I 'Restart', rather than 'Turn off', the computer, programs in the
'startup' folder do not always take, so I now start all programs (outlook,
ie, anti-spyware, etc.) manually.
All of the above occurs at least 85% of the time (I am logged onto my
computer at least 12 hours/day).
When I run chkdsk from a dos prompt, I get the following message:
.....
security descriptor verification completed
chkdsk discovered file space marked as allocated in the volume bitmap
Windows found problems in the file system
If I run chkdsk/f when I reboot, it finds no problems.
Sys Info:
Compaq Presario 5000 (bought in 2001), Pentium 4 1.5 gHz, 256 RAM,
pagefile.sys set from 512-1024, nVidia Vanta LT, Windows XP Home SP2,
optimum online cable connection
********************** The message for you follows **************
Hello,
Thank you for contacting Microsoft Online Customer Service.
I am archiving this case as "not resolved" temporarily as we have not heard
back from you in a few days. This issue will not be counted against your
pool of support incidents.
If you have additional technical questions or concerns not related to this
specific issue please open up a new case. For your convenience I have
included the following link:
https://webresponse.one.microsoft.com/oas/secure/assistedlist.aspx
We are committed to providing the best possible support. If we can help in
any way, please do not hesitate to respond.
Thank you for using Microsoft Products and Services
Rikesh
Microsoft Online Customer Service Representative.
If you have any feedback about your Online Customer Service experience
please e-mail my manager, Gopala Pradeep, at (e-mail address removed).
===============
Where the World Once Stood
the blades of grass
cut me still
