XP Help&Support Center

[Nightowl]

Hi Ramesh,

When was the last time you synchronized your clock?

See this thread
Windows Help and Support
microsoft.public.windowsxp.help_and_support

http://groups.google.com/group/microsoft.public.windowsxp.help_and_supp
ort/browse_frm/thread/c5b4110dd4416f5c/9ea657df7717ff40?tvc=1&q=group:m
icrosoft.public.windowsxp.help_and_support+insubject:Windows+insubject:
Help+insubject:and+insubject:Support&hl=en#9ea657df7717ff40

Hi Wes

Hope you don't mind me jumping in. . .

I read the thread you pointed to with great interest. Hmm. . . my clock
is normally updated by XP every day (once a day) and by my mail client
(Turnpike) every 8 hours BUT my Did you know? was stuck at June 30,
2005.

However, I use the University of Manchester (England) timeserver. I
noticed that poster Lizzie in the thread said nothing happened when she
used time.nist.gov. -- H&S only updated when she used time.windows.com.
So I'm wondering, could it be the act *not* just of synchronising the
clock, but of using the specific Windows timeserver that somehow makes
the difference?

Unfortunately I can't try it out because somehow I've managed to lose my
NewsHeadlines_1033_Professional.xml and now just get the "When you are
connected to the Internet. . ." display :-( Would it be possible for
you to send me a copy of yours, as you offered another poster? I'd be
very grateful! My reply-to address works.

 

[Guest]

Many thanks for the detail Wes. I'm on Dial-up and have made the changes
described in the knowlege article. Unfortunately though I don't have the
file for XP Home -" NewsHeadlines_1033_Personal.xml " . Any ideas where I
can get it from please?
--
Thanks

Sim

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message instead of
the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Sorry, this doesn't help with getting "Did You Know" to work in XP Help &
Support Center.
--
Thanks

Sim

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected Internet
Time Server. You must be connected to the Internet, and the
Automatically synchronize with an Internet time server check box must be
selected.

If synchronization fails, a message will display below explaining the
reason. Most corporate firewalls will block time synchronization, as will
some personal firewalls. If the network is too busy or not available for
some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve my
problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have no idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂïÅßö¥ø§© <[email protected]> hunted and
pecked:
I have XP Home with SP2. Have looked thro' all the threads but
cannot get the "Did You Know" section to load up even when connected
to Internet. It was previously stuck with a DEC 2004 date. I have
re-installed XP and SP2 and it now states I have to connect to
Internet which I already am!

Please, please does anyone have a definitive solution? (Usually find
Kelly's solutions work fine but not this time as I don't have the
file that
Kelly says to delete).

 

[Wesley Vogel]

Hi Ramesh,

Here's what I have.

Windows XP Professional SP1.

I have changed tense here and there, but I am not going to fix my grammar.

I opened Help and Support Center.
I clicked on Index.
I heard two Windows XP Ding.wav sounds, one right after the other.
I got an error message...
---------------------------
Help
---------------------------
Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk".
---------------------------
OK
---------------------------

I clicked on OK, that error message closed and then I saw another error
message...
---------------------------
Help
---------------------------
Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk".
---------------------------
OK
---------------------------

I clicked OK on that message to close it.

My merged.hhk is in
C:\WINDOWS\PCHealth\HelpCtr\Indices

There has never been a C:\WINNT folder on this machine. Windows has always
been in C:\WINDOWS.

After closing the two error messages, the left hand pane has...
A white Index link in a blue band and below it, it is just a blank white
space with no red X mark.

Right clicking the Index link brings up a context menu...

-----------------
Back
Forward (Grayed out/unavailable)
-----------------
Select all
-----------------
Print
Refresh (Grayed out/unavailable)
-----------------
Add to Favorites (Grayed out/unavailable)
-----------------
Properties
-----------------

Clicking the Index link flashes the info in the right hand pane.

Clicking Back on the context menu makes Forward Not grayed out/available
after clicking the Index link. Otherwise clicking Back returned me to the
Help and Support Center home page.

Clicking Forward on the context menu, when it is available, flashes the info
in the right hand pane.

Clicking Select All on the context menu selects everything in the left hand
pane. Which is nothing, it just makes the empty white space turn blue.

Clicking Properties on the context menu brings up a Properties sheet with a
General tab.

Properties
General
Index.htm
Protocol: Unknown Protocol
Type: HTM File
Address: hcp://system/blurbs/Index.htm
(URL)

The right hand pane has this in it...
[[Index

Whether you know exactly what you're looking for, or want to browse for what
you need, the Index provides you with a fast, easy way to locate topics and
resources. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm
Size: 2,911 bytes
Created: Tuesday, 05 April, 2005, 5:41:44 PM
Modified: Tuesday, 05 April, 2005, 5:41:40 PM
Accessed: Today, 16 October, 2005, 1:48:30 PM

Accessed: Today because I opened
C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm

It opened in Internet Explorer and it had the Index link in it.

I clicked the Index link, another instance of IE opened with
hcp://system/blurbs/Index.htm in the Address Bar and Help and Support Center
opened with this displayed...

Red circle with a white X.
[[Cannot display the page
The page you are trying to view has an incorrect address and cannot be
displayed. Please try another page. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm *IS* the left
hand pane in Help and Support Center\Index.

C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm
Size: 1,477 bytes
Created: Tuesday, 05 April, 2005, 5:41:44 PM
Modified: Tuesday, 05 April, 2005, 5:41:40 PM
Accessed: Today, 16 October, 2005, 1:48:30 PM

Accessed: Today because I opened
C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm

It opened in Internet Explorer and it had this in it...

[[Index
Whether you know exactly what you're looking for, or want to browse for what
you need, the Index provides you with a fast, easy way to locate topics and
resources. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm *IS* the right hand
pane in Help and Support Center\Index.

Neither C:\WINNT or C:\\WINNT show up in my registry.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Nightowl]

Here ya go.

Thank you, Wes!

 

[Ramesh, MS-MVP]

Wes,

The path might be referenced somewhere in one of the Help's HTML or .JS
files? A complete rebuild of help might help, I think.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

Hi Ramesh,

Here's what I have.

Windows XP Professional SP1.

I have changed tense here and there, but I am not going to fix my grammar.

I opened Help and Support Center.
I clicked on Index.
I heard two Windows XP Ding.wav sounds, one right after the other.
I got an error message...
---------------------------
Help
---------------------------
Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk".
---------------------------
OK
---------------------------

I clicked on OK, that error message closed and then I saw another error
message...
---------------------------
Help
---------------------------
Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk".
---------------------------
OK
---------------------------

I clicked OK on that message to close it.

My merged.hhk is in
C:\WINDOWS\PCHealth\HelpCtr\Indices

There has never been a C:\WINNT folder on this machine. Windows has
always
been in C:\WINDOWS.

After closing the two error messages, the left hand pane has...
A white Index link in a blue band and below it, it is just a blank white
space with no red X mark.

Right clicking the Index link brings up a context menu...

-----------------
Back
Forward (Grayed out/unavailable)
-----------------
Select all
-----------------
Print
Refresh (Grayed out/unavailable)
-----------------
Add to Favorites (Grayed out/unavailable)
-----------------
Properties
-----------------

Clicking the Index link flashes the info in the right hand pane.

Clicking Back on the context menu makes Forward Not grayed out/available
after clicking the Index link. Otherwise clicking Back returned me to the
Help and Support Center home page.

Clicking Forward on the context menu, when it is available, flashes the
info
in the right hand pane.

Clicking Select All on the context menu selects everything in the left
hand
pane. Which is nothing, it just makes the empty white space turn blue.

Clicking Properties on the context menu brings up a Properties sheet with
a
General tab.

Properties
General
Index.htm
Protocol: Unknown Protocol
Type: HTM File
Address: hcp://system/blurbs/Index.htm
(URL)

The right hand pane has this in it...
[[Index

Whether you know exactly what you're looking for, or want to browse for
what
you need, the Index provides you with a fast, easy way to locate topics
and
resources. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm
Size: 2,911 bytes
Created: Tuesday, 05 April, 2005, 5:41:44 PM
Modified: Tuesday, 05 April, 2005, 5:41:40 PM
Accessed: Today, 16 October, 2005, 1:48:30 PM

Accessed: Today because I opened
C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm

It opened in Internet Explorer and it had the Index link in it.

I clicked the Index link, another instance of IE opened with
hcp://system/blurbs/Index.htm in the Address Bar and Help and Support
Center
opened with this displayed...

Red circle with a white X.
[[Cannot display the page
The page you are trying to view has an incorrect address and cannot be
displayed. Please try another page. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm *IS* the
left
hand pane in Help and Support Center\Index.

C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm
Size: 1,477 bytes
Created: Tuesday, 05 April, 2005, 5:41:44 PM
Modified: Tuesday, 05 April, 2005, 5:41:40 PM
Accessed: Today, 16 October, 2005, 1:48:30 PM

Accessed: Today because I opened
C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm

It opened in Internet Explorer and it had this in it...

[[Index
Whether you know exactly what you're looking for, or want to browse for
what
you need, the Index provides you with a fast, easy way to locate topics
and
resources. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm *IS* the right hand
pane in Help and Support Center\Index.

Neither C:\WINNT or C:\\WINNT show up in my registry.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Thanks for the details Wes.


Same here


Regarding the Help index, yes, I'm interested.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

 

[Wesley Vogel]

Nightowl,

Hey, it was the most I could do. ;-)

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Wesley Vogel]

Hi Ramesh,

Not worth it.

From Help and Support...
[[Click Index on the navigation bar at the top of the window, and then
either type a keyword or scroll through the keyword list. ]]

It looks to me like Index is just a list of keywords and maybe with links.

I opened merged.hhk with Notepad. It looks like a list of
%windir%\Help\*.chm files.

Help and Support works fine for me the way it is.

BTW, I synchronized my clock, then opened Help and Support...

Did you know? Updated: Monday, 17 October, 2005

Gotta love it. :-D

I am going to learn how to spell synchronize.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes,

The path might be referenced somewhere in one of the Help's HTML or .JS
files? A complete rebuild of help might help, I think.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

Hi Ramesh,

Here's what I have.

Windows XP Professional SP1.

I have changed tense here and there, but I am not going to fix my
grammar.

I opened Help and Support Center.
I clicked on Index.
I heard two Windows XP Ding.wav sounds, one right after the other.
I got an error message...
---------------------------
Help
---------------------------
Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk".
---------------------------
OK
---------------------------

I clicked on OK, that error message closed and then I saw another error
message...
---------------------------
Help
---------------------------
Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk".
---------------------------
OK
---------------------------

I clicked OK on that message to close it.

My merged.hhk is in
C:\WINDOWS\PCHealth\HelpCtr\Indices

There has never been a C:\WINNT folder on this machine. Windows has
always
been in C:\WINDOWS.

After closing the two error messages, the left hand pane has...
A white Index link in a blue band and below it, it is just a blank white
space with no red X mark.

Right clicking the Index link brings up a context menu...

-----------------
Back
Forward (Grayed out/unavailable)
-----------------
Select all
-----------------
Print
Refresh (Grayed out/unavailable)
-----------------
Add to Favorites (Grayed out/unavailable)
-----------------
Properties
-----------------

Clicking the Index link flashes the info in the right hand pane.

Clicking Back on the context menu makes Forward Not grayed out/available
after clicking the Index link. Otherwise clicking Back returned me to
the Help and Support Center home page.

Clicking Forward on the context menu, when it is available, flashes the
info
in the right hand pane.

Clicking Select All on the context menu selects everything in the left
hand
pane. Which is nothing, it just makes the empty white space turn blue.

Clicking Properties on the context menu brings up a Properties sheet with
a
General tab.

Properties
General
Index.htm
Protocol: Unknown Protocol
Type: HTM File
Address: hcp://system/blurbs/Index.htm
(URL)

The right hand pane has this in it...
[[Index

Whether you know exactly what you're looking for, or want to browse for
what
you need, the Index provides you with a fast, easy way to locate topics
and
resources. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm
Size: 2,911 bytes
Created: Tuesday, 05 April, 2005, 5:41:44 PM
Modified: Tuesday, 05 April, 2005, 5:41:40 PM
Accessed: Today, 16 October, 2005, 1:48:30 PM

Accessed: Today because I opened
C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm

It opened in Internet Explorer and it had the Index link in it.

I clicked the Index link, another instance of IE opened with
hcp://system/blurbs/Index.htm in the Address Bar and Help and Support
Center
opened with this displayed...

Red circle with a white X.
[[Cannot display the page
The page you are trying to view has an incorrect address and cannot be
displayed. Please try another page. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm *IS* the
left
hand pane in Help and Support Center\Index.

C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm
Size: 1,477 bytes
Created: Tuesday, 05 April, 2005, 5:41:44 PM
Modified: Tuesday, 05 April, 2005, 5:41:40 PM
Accessed: Today, 16 October, 2005, 1:48:30 PM

Accessed: Today because I opened
C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm

It opened in Internet Explorer and it had this in it...

[[Index
Whether you know exactly what you're looking for, or want to browse for
what
you need, the Index provides you with a fast, easy way to locate topics
and
resources. ]]

C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm *IS* the right hand
pane in Help and Support Center\Index.

Neither C:\WINNT or C:\\WINNT show up in my registry.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Thanks for the details Wes.

feature that I don't even use

Same here

I have some info on that, if you're interested.

Regarding the Help index, yes, I'm interested.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


Hi Ramesh,

Here it is again.

Here are some things for you to consider. I tried to pay careful
attention
to listing each thing that I did and the result.

I have Windows XP Professional SP1.

In my experiments, nothing looks 100% consistent. But synchronizing
the clock is definitely related. Synchronizing the clock before
opening H & S with NewsHeadlines_1033_Professional.xml missing and
then opening H & S
creates a new NewsHeadlines_1033_Professional.xml. But not every time.

Seems like a lot of screwing around to get a feature that I don't even
use to update correctly.

 

[frodo]

frodo: Are you able to achieve the result consistently ?
It did not work for me (using broadband) with or without IE window open.
Same old 0 byte newsblock02[1].xml in TIF

To recap, the "open IE first trick" worked fine this past weekend.

I tried again today (monday) WITHOUT opening IE first, and it updated just
fine anyway; so, I can't tell if the trick was responsible or if it's just
a "good day".

I'd like to see it not work and then try the trick and get it to work to
be sure the trick is responsible. But, as when looking for the solution
to any problem, when you look carefully it won't happen! Thank you Mr.
Murphy!

It's too nice a day to worry about it, time to leave the hole and venture
down the road of life...

 

[Wesley Vogel]

Hi Ramesh and anyone else that may be interested,

Here is some more grist for the Help and Support Did you know mill.

I just tried these. Several times, in fact.

I deleted the NewsHeadlines_1033_Professional.xml file in...
%windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support.

I got this message in Help and Support, under Did you know...

[[When you are connected to the Internet, this area will display links to
timely help and support information. If you want to connect to the Internet
now, start the New Connection Wizard and see how to establish a Web
connection through an Internet service provider. ]]

I typed something in the Search box, clicked the arrow, waited for Search to
finish, clicked the Back button. And go this...

Did you know? Updated: Monday, 17 October, 2005

A new NewsHeadlines_1033_Professional.xml file was created in...
%windir%\PCHEALTH\HELPCTR\Config\News

something was what I actually typed in the Search box. Typing asdf has the
same effect. What ever one types, this actually gets Help and Support
Search doing something, connecting to the Internet. I tried Searching for
asdf also and got the same results.
-----

I deleted the NewsHeadlines_1033_Professional.xml file in...
%windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support. I got the When you are connected to the
Internet message.

I closed Help and Support.

I opened Internet Explorer to my home page, about:mozilla. IE doesn't go
online until I tell it to.

I opened Help and Support. I got the When you are connected to the
Internet message.

I closed Help and Support.

I opened Internet Explorer to http://www.google.com/

I opened Help and Support and got...

Did you know? Updated: Monday, 17 October, 2005

A new NewsHeadlines_1033_Professional.xml file was created in...
%windir%\PCHEALTH\HELPCTR\Config\News
-----

I deleted the NewsHeadlines_1033_Professional.xml file in...
%windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support. I got the When you are connected to the
Internet message.

I clicked on What's new in Windows XP under Pick a Help topic. I clicked
the Back button. And go this...

Did you know? Updated: Monday, 17 October, 2005

A new NewsHeadlines_1033_Professional.xml file was created in...
%windir%\PCHEALTH\HELPCTR\Config\News

I repeated this several times. Closing H & S, deleting the
NewsHeadlines_1033_Professional.xml file, opening H & S, clicking a link
under Pick a Help topic or Pick a task. I did not try all of the links.
-----

I deleted both the NewsHeadlines_1033_Professional.xml and newsver.xml files
in...
%windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support. I got the When you are connected to the
Internet message.

I typed asdf in the Search box and clicked the arrow. I clicked the Back
button. I got the When you are connected to the Internet message.

A new newsver.xml file was created in...
%windir%\PCHEALTH\HELPCTR\Config\News

asdf was still in the Search box, so I clicked the arrow. When the Search
Results were 0 results found for asdf I clicked the back button. And got
this...

Did you know? Updated: Monday, 17 October, 2005

A new NewsHeadlines_1033_Professional.xml file was created in...
%windir%\PCHEALTH\HELPCTR\Config\News
-----

These experiments may not have strictly followed the scientific method, but
I'm not a scientist. And I am impatient.

If the NewsHeadlines_1033_Professional.xml file is missing, this seems to
cause the When you are connected to the Internet message to appear under Did
you know in Help and Support.

Clicking on most anything in Help and Support and then hitting the Back
button seems to cause a new newsver.xml to be created in
%windir%\PCHEALTH\HELPCTR\Config\News

Sometimes just opening Help and Support created a new newsver.xml file.

I could see no problems with Help and Support if the newsver.xml file was
missing. At some point, navigating around Help and Support caused the
newsver.xml file to be recreated if it was missing.

Getting connected to the Internet, either directly with Internet Explorer or
through Help and Support (either Searching or clicking a link that takes one
to the Internet) or with synchronizing the pc clock, both of which use
Internet Explorer, creates a new NewsHeadlines_1033_Professional.xml file
while Did you know is Updating...

I have to imagine what I saw on XP Pro would happen on XP Home.

I have no idea what else has to be working correctly for any of this to have
happened.

There are too many combinations of how you can get connected to the Internet
in Help and Support.

I seemed to have spent several hours screwing around with this. I am going
to go find some lunch.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes,


The path might be referenced somewhere in one of the Help's HTML or .JS
files? A complete rebuild of help might help, I think.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

<snip>

 

[Wesley Vogel]

Simon,

Connect to the Internet with Internet Explorer, open Help and Support,
navigate around Help and Support for a while. Click some links. Type
something in the Search box and click the arrow, click the Back button. See
if NewsHeadlines_1033_Personal.xml gets recreated in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Many thanks for the detail Wes. I'm on Dial-up and have made the changes
described in the knowlege article. Unfortunately though I don't have the
file for XP Home -" NewsHeadlines_1033_Personal.xml " . Any ideas where I
can get it from please?
--
Thanks

Sim

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message instead
of the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Sorry, this doesn't help with getting "Did You Know" to work in XP Help
& Support Center.
--
Thanks

Sim


:

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected Internet
Time Server. You must be connected to the Internet, and the
Automatically synchronize with an Internet time server check box must
be selected.

If synchronization fails, a message will display below explaining the
reason. Most corporate firewalls will block time synchronization, as
will some personal firewalls. If the network is too busy or not
available for some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve my
problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have no
idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂïÅßö¥Ã ¸Â§Â©
<[email protected]> hunted and pecked:
I have XP Home with SP2. Have looked thro' all the threads but
cannot get the "Did You Know" section to load up even when
connected to Internet. It was previously stuck with a DEC 2004
date. I have re-installed XP and SP2 and it now states I have to
connect to Internet which I already am!

Please, please does anyone have a definitive solution? (Usually
find Kelly's solutions work fine but not this time as I don't have
the file that
Kelly says to delete).

 

[Rock]

Hi Ramesh and anyone else that may be interested,

Here is some more grist for the Help and Support Did you know mill.

I just tried these. Several times, in fact.

<snip>

hmmm..I tried all that you did. My system still won't show the new date
and information. Keep on getting the standard message, "Did you
know...when you are connected..." etc. New files are not created in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

Tried it with firewall off, just the router with NAT on. Maybe I have
some services off that need to be on? The search function works in Help
and Support, though. A mystery for this system, and not one I'm willing
to spend much time on.

 

[Guest]

Sorry to keep troubling you Wes but I have followed all these steps and still
can't get NewsHeadlines_1033_Personal.xml to create. Should I give up? -
it's just that I don't like being beaten by the wretched PC!

Seriously, do you or any other reader have any further ideas?
--
Thanks - your time and patience much appreciated

Sim

Simon,

Connect to the Internet with Internet Explorer, open Help and Support,
navigate around Help and Support for a while. Click some links. Type
something in the Search box and click the arrow, click the Back button. See
if NewsHeadlines_1033_Personal.xml gets recreated in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Many thanks for the detail Wes. I'm on Dial-up and have made the changes
described in the knowlege article. Unfortunately though I don't have the
file for XP Home -" NewsHeadlines_1033_Personal.xml " . Any ideas where I
can get it from please?
--
Thanks

Sim

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message instead
of the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Sorry, this doesn't help with getting "Did You Know" to work in XP Help
& Support Center.
--
Thanks

Sim


:

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected Internet
Time Server. You must be connected to the Internet, and the
Automatically synchronize with an Internet time server check box must
be selected.

If synchronization fails, a message will display below explaining the
reason. Most corporate firewalls will block time synchronization, as
will some personal firewalls. If the network is too busy or not
available for some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve my
problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have no
idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂÂïÅßö¥Ã ¸Â§Â©
<[email protected]> hunted and pecked:
I have XP Home with SP2. Have looked thro' all the threads but
cannot get the "Did You Know" section to load up even when
connected to Internet. It was previously stuck with a DEC 2004
date. I have re-installed XP and SP2 and it now states I have to
connect to Internet which I already am!

Please, please does anyone have a definitive solution? (Usually
find Kelly's solutions work fine but not this time as I don't have
the file that
Kelly says to delete).

 

[Guest]

Wes

Following more activity in H&S Center an XML doc. "newsver" (70 Kb) has been
created in Helpctr/Config/News which was previously empty.

Does this help?
--
Thanks

Sim

Sorry to keep troubling you Wes but I have followed all these steps and still
can't get NewsHeadlines_1033_Personal.xml to create. Should I give up? -
it's just that I don't like being beaten by the wretched PC!

Seriously, do you or any other reader have any further ideas?
--
Thanks - your time and patience much appreciated

Sim

Simon,

Connect to the Internet with Internet Explorer, open Help and Support,
navigate around Help and Support for a while. Click some links. Type
something in the Search box and click the arrow, click the Back button. See
if NewsHeadlines_1033_Personal.xml gets recreated in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Many thanks for the detail Wes. I'm on Dial-up and have made the changes
described in the knowlege article. Unfortunately though I don't have the
file for XP Home -" NewsHeadlines_1033_Personal.xml " . Any ideas where I
can get it from please?
--
Thanks

Sim


:

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message instead
of the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Sorry, this doesn't help with getting "Did You Know" to work in XP Help
& Support Center.
--
Thanks

Sim


:

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected Internet
Time Server. You must be connected to the Internet, and the
Automatically synchronize with an Internet time server check box must
be selected.

If synchronization fails, a message will display below explaining the
reason. Most corporate firewalls will block time synchronization, as
will some personal firewalls. If the network is too busy or not
available for some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve my
problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have no
idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂÂïÅßö¥Ã ¸Â§Â©
<[email protected]> hunted and pecked:
I have XP Home with SP2. Have looked thro' all the threads but
cannot get the "Did You Know" section to load up even when
connected to Internet. It was previously stuck with a DEC 2004
date. I have re-installed XP and SP2 and it now states I have to
connect to Internet which I already am!

Please, please does anyone have a definitive solution? (Usually
find Kelly's solutions work fine but not this time as I don't have
the file that
Kelly says to delete).

 

[Wesley Vogel]

Hi Rock,

Help and Support service is the only one I can think of. But, if it wasn't
running H & S wouldn't even open.

<shrug>

For giggles, I have these services running:
AVG7 Alert Manager Server (This one must be the key ;-) )
COM+ Event System
Cryptographic Services
DHCP Client
Event Log
Help and Support
Network Connections
Plug and Play
Print Spooler
Protected Storage
Remote Procedure Call (RPC)
Security Accounts Manager
Server
System Event Notification
Task Scheduler
Terminal Services (WTF is this running? It won't at next boot!)
TrueVector Internet Monitor (ZoneAlarm)
User Profile Hive Cleanup (Gets rid of Userenv errors and speeds up
shutdown)
Windows Audio
Windows Management Instrumentation
Windows Time (I have had this set to Auto since I've been messing with H&S
Did you know)
Workstation

Terminal Services is Disabled and stopped now. I rebooted. @#$%$% Critical
Updates. I didn't check my services after the last batch of 10 Critical
Updates. CUs or Windows Update sometimes messes with the services.

Terminal Services isn't related.

I emptied %windir%\PCHEALTH\HELPCTR\Config\News, opened H&S messed around a
little and..

Did you know? Updated: Tuesday, 18 October, 2005

I figure that it's clean living. :-D

Disabling Terminal Services caused me to lose the names in the User Name
column/Processes tab in Task Manager.

I wonder if *I* set Terminal Services to Automatic? I have to keep better
notes.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Wesley Vogel]

Simon,

Has Did you know updated?

I don't like for my wretched PC or Windows to beat me either.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes

Following more activity in H&S Center an XML doc. "newsver" (70 Kb) has
been created in Helpctr/Config/News which was previously empty.

Does this help?
--
Thanks

Sim

Sorry to keep troubling you Wes but I have followed all these steps and
still can't get NewsHeadlines_1033_Personal.xml to create. Should I
give up? - it's just that I don't like being beaten by the wretched PC!

Seriously, do you or any other reader have any further ideas?
--
Thanks - your time and patience much appreciated

Sim

Simon,

Connect to the Internet with Internet Explorer, open Help and Support,
navigate around Help and Support for a while. Click some links. Type
something in the Search box and click the arrow, click the Back button.
See if NewsHeadlines_1033_Personal.xml gets recreated in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Many thanks for the detail Wes. I'm on Dial-up and have made the
changes described in the knowlege article. Unfortunately though I
don't have the file for XP Home -" NewsHeadlines_1033_Personal.xml " .
Any ideas where I can get it from please?
--
Thanks

Sim


:

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message
instead of the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Sorry, this doesn't help with getting "Did You Know" to work in XP
Help & Support Center.
--
Thanks

Sim


:

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected
Internet Time Server. You must be connected to the Internet, and
the Automatically synchronize with an Internet time server check
box must be selected.

If synchronization fails, a message will display below explaining
the reason. Most corporate firewalls will block time
synchronization, as will some personal firewalls. If the network is
too busy or not available for some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve my
problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have no
idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂÂïÅà ƒÅ¸ÃƒÂ¶Ã‚¥Ã
¸Â§Â©
<[email protected]> hunted and pecked:
I have XP Home with SP2. Have looked thro' all the threads but
cannot get the "Did You Know" section to load up even when
connected to Internet. It was previously stuck with a DEC 2004
date. I have re-installed XP and SP2 and it now states I have
to connect to Internet which I already am!

Please, please does anyone have a definitive solution? (Usually
find Kelly's solutions work fine but not this time as I don't
have the file that
Kelly says to delete).

 

[Guest]

Wes

Hi. No, even though newsver.xml has been created, "Did you Know" still
keeps showing the "When you are connected to Internet..." message.
--
Thanks

Sim

Simon,

Has Did you know updated?

I don't like for my wretched PC or Windows to beat me either.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes

Following more activity in H&S Center an XML doc. "newsver" (70 Kb) has
been created in Helpctr/Config/News which was previously empty.

Does this help?
--
Thanks

Sim

Sorry to keep troubling you Wes but I have followed all these steps and
still can't get NewsHeadlines_1033_Personal.xml to create. Should I
give up? - it's just that I don't like being beaten by the wretched PC!

Seriously, do you or any other reader have any further ideas?
--
Thanks - your time and patience much appreciated

Sim


:

Simon,

Connect to the Internet with Internet Explorer, open Help and Support,
navigate around Help and Support for a while. Click some links. Type
something in the Search box and click the arrow, click the Back button.
See if NewsHeadlines_1033_Personal.xml gets recreated in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Many thanks for the detail Wes. I'm on Dial-up and have made the
changes described in the knowlege article. Unfortunately though I
don't have the file for XP Home -" NewsHeadlines_1033_Personal.xml " .
Any ideas where I can get it from please?
--
Thanks

Sim


:

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message
instead of the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Sorry, this doesn't help with getting "Did You Know" to work in XP
Help & Support Center.
--
Thanks

Sim


:

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected
Internet Time Server. You must be connected to the Internet, and
the Automatically synchronize with an Internet time server check
box must be selected.

If synchronization fails, a message will display below explaining
the reason. Most corporate firewalls will block time
synchronization, as will some personal firewalls. If the network is
too busy or not available for some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve my
problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have no
idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂÂÂïÅà ƒÅ¸ÃƒÂ¶Ã‚¥Ã
¸Â§Â©
<[email protected]> hunted and pecked:
I have XP Home with SP2. Have looked thro' all the threads but
cannot get the "Did You Know" section to load up even when
connected to Internet. It was previously stuck with a DEC 2004
date. I have re-installed XP and SP2 and it now states I have
to connect to Internet which I already am!

Please, please does anyone have a definitive solution? (Usually
find Kelly's solutions work fine but not this time as I don't
have the file that
Kelly says to delete).

 

[Wesley Vogel]

Beats the heck out of me, Simon.

I have learned some things about Did you know in H & S, but apparently not
enough to help you.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes

Hi. No, even though newsver.xml has been created, "Did you Know" still
keeps showing the "When you are connected to Internet..." message.
--
Thanks

Sim

Simon,

Has Did you know updated?

I don't like for my wretched PC or Windows to beat me either.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes

Following more activity in H&S Center an XML doc. "newsver" (70 Kb) has
been created in Helpctr/Config/News which was previously empty.

Does this help?
--
Thanks

Sim


:

Sorry to keep troubling you Wes but I have followed all these steps and
still can't get NewsHeadlines_1033_Personal.xml to create. Should I
give up? - it's just that I don't like being beaten by the wretched PC!

Seriously, do you or any other reader have any further ideas?
--
Thanks - your time and patience much appreciated

Sim


:

Simon,

Connect to the Internet with Internet Explorer, open Help and Support,
navigate around Help and Support for a while. Click some links. Type
something in the Search box and click the arrow, click the Back
button. See if NewsHeadlines_1033_Personal.xml gets recreated in the
%windir%\PCHEALTH\HELPCTR\Config\News folder.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Many thanks for the detail Wes. I'm on Dial-up and have made the
changes described in the knowlege article. Unfortunately though I
don't have the file for XP Home -" NewsHeadlines_1033_Personal.xml "
. Any ideas where I can get it from please?
--
Thanks

Sim


:

Simon,

Sorry, I misread your problem.

See if one of these helps...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the
Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

Also, if you do not have one of these files
NewsHeadlines_1033_Professional.xml (For XP Pro)
or
NewsHeadlines_1033_Personal.xml (For XP Home)
in this folder
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News
you will get the When you are connected to the Internet message
instead of the Updated: date.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
Sorry, this doesn't help with getting "Did You Know" to work in XP
Help & Support Center.
--
Thanks

Sim


:

Try synchronizing your clock.

Double click the clock.
Click the Internet Time tab.
Click the Update Now button.

If the Update Now button is not available, select: Automatically
synchronize with an Internet time server.
Click the Apply button.
Click the Update Now button.

[[Click to synchronize your computer clock with the selected
Internet Time Server. You must be connected to the Internet, and
the Automatically synchronize with an Internet time server check
box must be selected.

If synchronization fails, a message will display below explaining
the reason. Most corporate firewalls will block time
synchronization, as will some personal firewalls. If the network
is too busy or not available for some reason, try again later.]]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Simon S <[email protected](donotspam)> hunted and pecked:
The debate is interesting but any more thoughts on how to solve
my problem please? How do I get "Do You Know" to start working?
--
Thanks

Sim


:

Most of my answers come right out of Help and Support.

People look for answers here because they are too lazy or have
no
idea
how to use Help and Support.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In ÃÂÂÂÂÃÃâ€
’¯ÃÃâ€
’…à Ãâ€
’ŸÃÃâ€
’¶Âà ‚¥ÃÃâ€
’
¸Âà ‚§Ã‚©
<[email protected]> hunted and pecked:
I have XP Home with SP2. Have looked thro' all the threads
but cannot get the "Did You Know" section to load up even when
connected to Internet. It was previously stuck with a DEC
2004 date. I have re-installed XP and SP2 and it now states
I have to connect to Internet which I already am!

Please, please does anyone have a definitive solution?
(Usually find Kelly's solutions work fine but not this time
as I don't have the file that
Kelly says to delete).

 

[Rock]

Hi Rock,

Help and Support service is the only one I can think of. But, if it wasn't
running H & S wouldn't even open.

<shrug>

For giggles, I have these services running:
AVG7 Alert Manager Server (This one must be the key ;-) )
COM+ Event System
Cryptographic Services
DHCP Client
Event Log
Help and Support
Network Connections
Plug and Play
Print Spooler
Protected Storage
Remote Procedure Call (RPC)
Security Accounts Manager
Server
System Event Notification
Task Scheduler
Terminal Services (WTF is this running? It won't at next boot!)
TrueVector Internet Monitor (ZoneAlarm)
User Profile Hive Cleanup (Gets rid of Userenv errors and speeds up
shutdown)
Windows Audio
Windows Management Instrumentation
Windows Time (I have had this set to Auto since I've been messing with H&S
Did you know)
Workstation

Terminal Services is Disabled and stopped now. I rebooted. @#$%$% Critical
Updates. I didn't check my services after the last batch of 10 Critical
Updates. CUs or Windows Update sometimes messes with the services.

Terminal Services isn't related.

I emptied %windir%\PCHEALTH\HELPCTR\Config\News, opened H&S messed around a
little and..

Did you know? Updated: Tuesday, 18 October, 2005

I figure that it's clean living. :-D

Disabling Terminal Services caused me to lose the names in the User Name
column/Processes tab in Task Manager.

I wonder if *I* set Terminal Services to Automatic? I have to keep better
notes.

Thanks for the added info on services. The H&S service is set to
manual. Of the others the following you have started I have as disabled:

Protected Storage
Server
Terminal Services
Windows Time
Workstation

I started windows time and that didn't help. I might sometime reinstall
the protocols to run server and workstation services and see if those
are involved, but I don't plan on doing it any time soon.

If it's a matter of clean living, then I'm doomed for sure!

 

[Wesley Vogel]

Apparently the Protected Storage, Server, Terminal Services, Windows Time
and Workstation services have nothing to do with H & S Did you know
updating.

Protected Storage hmm, I had the wrong impression about this service.

I closed Outlook Express and set Protected Storage to disabled.

Opened OE and a Logon window popped up...

[[Please enter your user name and password for the following server.]]

I typed in my password, checked the Remember Password box and clicked OK.

A second [[Please enter your user name and password for the following
server.]] popped up

I typed in my password for my second E-mail account (after I found where I
had it written down), checked the Remember Password box and clicked OK.

Closed OE and reopened it. No Logon window popped up.

I rebooted. Opened OE and no Logon windows popped up.

I wonder why I thought I needed the Protected Storage service running?

I have Append Completion, AutoComplete and AutoSuggest turned off.
-----

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

Terminal Services was disabled from my last test.

I stopped and disabled the Server service.

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

I stopped and disabled the Windows Time service.

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

I stopped and disabled the Workstation service.

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I left the Protected Storage, Server, Terminal Services, Windows Time and
Workstation services disabled and rebooted.

I opened H & S it took a little longer navigating around but...

Did you know? Updated: Saturday, 22 October, 2005

I set to Automatic and started the Server and the Workstation services.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Rock]

Apparently the Protected Storage, Server, Terminal Services, Windows Time
and Workstation services have nothing to do with H & S Did you know
updating.

Protected Storage hmm, I had the wrong impression about this service.

I closed Outlook Express and set Protected Storage to disabled.

Opened OE and a Logon window popped up...

[[Please enter your user name and password for the following server.]]

I typed in my password, checked the Remember Password box and clicked OK.

A second [[Please enter your user name and password for the following
server.]] popped up

I typed in my password for my second E-mail account (after I found where I
had it written down), checked the Remember Password box and clicked OK.

Closed OE and reopened it. No Logon window popped up.

I rebooted. Opened OE and no Logon windows popped up.

I wonder why I thought I needed the Protected Storage service running?

I have Append Completion, AutoComplete and AutoSuggest turned off.
-----

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

Terminal Services was disabled from my last test.

I stopped and disabled the Server service.

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

I stopped and disabled the Windows Time service.

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

I stopped and disabled the Workstation service.

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I opened Help and Support, navigated around a little and...

Did you know? Updated: Saturday, 22 October, 2005

I closed H & S and I deleted newsver.xml and
NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News

I left the Protected Storage, Server, Terminal Services, Windows Time and
Workstation services disabled and rebooted.

I opened H & S it took a little longer navigating around but...

Did you know? Updated: Saturday, 22 October, 2005

I set to Automatic and started the Server and the Workstation services.

Thanks for all the work. It seems there is no obvious reason here why
yours works and mine doesn't.