Work Offline Error Message Even When I'm Online

[Guest]

For some reason my IE seems to think that I am offline. This only happens on
an intermitten basis. Sometimes I can click a link and it will take me
there, other times I click a link and the Work Offline window appears with a
Try Again button. If I Try Again it works no problem. This issue is quite
annoying and I have already tried a suggested MSFT remedy stating to change
two registry keys from YES to AUTO and then rebooting the computer. I have
cleared my cache and cookies and temporary internet files and this doesn't
help either. How is this fixed?

HELP!

 

[Jan Il]

Hi Eddie

You don't mention the version of Windows you are using, or what type of
connection (i.e., dialup, DSL, cable), but, try the following information
and see if it helps:

I have had problems myself with this issue, primarily in Outlook Express,
but, also when using IE, and this is how I managed to get rid of it: (Note:
I have a router.)

This is only if everything is set to static, it won't work (I don't think)
well if it is set to auto. What I mean by static is that, if you have
specific settings as you don't have a laptop or other types of equipment or
devices that may need certain allowances to be considered. If you don't
need the services I have listed here, these settings pose no problem
otherwise. If you have a router you can check the Internet or the mfg.
website for your particular router needs for specific information on the
different settings you may need to allow for based upon your particular
requirements.

I finally had to turn off the DNS and DCHP services.

In Win XP Pro -

DNS -

Click My Computer>Services and Applications>Services>DNS Client
Set Startup to Manual
Set Service Status to Stopped

Then find DCHP in that list:

Set Startup to Manual
Set Service Status to Stopped

I do still periodically get this message, when I have set my Zone Alarm to
"Stop all Internet activity", which I do now and then when I will be away
from the computer for a while and don't want any "unknown" activity taking
place. When I first reopen my OE or IE a dialog box will come up with "Work
Offline, or Try again" button at the bottom. I simply click the Try Again
and that is the last time I see it.

However, there may also be a Power Management conflict, so you might also
look at the following and check these settings and see if it will help:

Power Management adjustments to stop connection loss:

Go to Start>Settings>Control Panel>Network and Dial-up Connections>Local
Area
Connection>Properties>Configure>Power Management tab>Uncheck "Allow the
computer to turn off this device to save power."

Also..a couple of posters have said that just stopping and then re-starting
the DNS service again cleared the problem. So, you might also try that if
you need to have these services.

Here is some additional information on this issue:

Courtesy of Robert Aldwinckle -

The usual explanation is that the DSL software is PPPoE which only provides
a connection once it is started. To IE/OE it looks like a dial-up link
which hasn't been started and an ambiguous state. Does the user want to
connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE [Q306947]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306947

If your DSL software has a feature called Dial-on-Demand this site suggests
that IE likes it better
http://www.carricksolutions.com/am.htm#3
That link is specifically meant for Sympatico users but I think that there
may be other services mentioned on the site. In any case it may give you a
new idea.

More general solutions are given on this site
http://www.dslreports.com/faq/faq/5.+Troubleshooting#357

If your DSL software is a version of Enternet both sites warn that you need
to make sure that you have the latest version. That is one of the things
mentioned on this page (further down from that item)....

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Guest]

Jan,

Thanks for the extensive reply. I am running Windows XP Home Edition with a
cable modem connected to a Linksys Wireless G Router. I have tried stopping
and starting the DNS Client and that did not help. Just replying to your
message here, before the window would load the Work Offline message came up
again. As soon as I hit "Try Again" it brought me right to this page where i
could reply. It's quite annoying and seems to be affecting my Microsoft
Money 2006 installation as well. I tried doing a System Restore to about a
month ago this afternoon, and that did nothing to help the situation. If you
have any further suggestions/ideas I'd be glad to hear them.

I appreciate your help!

Thanks Again,

Eddie Martin

Hi Eddie

You don't mention the version of Windows you are using, or what type of
connection (i.e., dialup, DSL, cable), but, try the following information
and see if it helps:

I have had problems myself with this issue, primarily in Outlook Express,
but, also when using IE, and this is how I managed to get rid of it: (Note:
I have a router.)

This is only if everything is set to static, it won't work (I don't think)
well if it is set to auto. What I mean by static is that, if you have
specific settings as you don't have a laptop or other types of equipment or
devices that may need certain allowances to be considered. If you don't
need the services I have listed here, these settings pose no problem
otherwise. If you have a router you can check the Internet or the mfg.
website for your particular router needs for specific information on the
different settings you may need to allow for based upon your particular
requirements.

I finally had to turn off the DNS and DCHP services.

In Win XP Pro -

DNS -

Click My Computer>Services and Applications>Services>DNS Client
Set Startup to Manual
Set Service Status to Stopped

Then find DCHP in that list:

Set Startup to Manual
Set Service Status to Stopped

I do still periodically get this message, when I have set my Zone Alarm to
"Stop all Internet activity", which I do now and then when I will be away
from the computer for a while and don't want any "unknown" activity taking
place. When I first reopen my OE or IE a dialog box will come up with "Work
Offline, or Try again" button at the bottom. I simply click the Try Again
and that is the last time I see it.

However, there may also be a Power Management conflict, so you might also
look at the following and check these settings and see if it will help:

Power Management adjustments to stop connection loss:

Go to Start>Settings>Control Panel>Network and Dial-up Connections>Local
Area
Connection>Properties>Configure>Power Management tab>Uncheck "Allow the
computer to turn off this device to save power."

Also..a couple of posters have said that just stopping and then re-starting
the DNS service again cleared the problem. So, you might also try that if
you need to have these services.

Here is some additional information on this issue:

Courtesy of Robert Aldwinckle -

The usual explanation is that the DSL software is PPPoE which only provides
a connection once it is started. To IE/OE it looks like a dial-up link
which hasn't been started and an ambiguous state. Does the user want to
connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE [Q306947]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306947

If your DSL software has a feature called Dial-on-Demand this site suggests
that IE likes it better
http://www.carricksolutions.com/am.htm#3
That link is specifically meant for Sympatico users but I think that there
may be other services mentioned on the site. In any case it may give you a
new idea.

More general solutions are given on this site
http://www.dslreports.com/faq/faq/5.+Troubleshooting#357

If your DSL software is a version of Enternet both sites warn that you need
to make sure that you have the latest version. That is one of the things
mentioned on this page (further down from that item)....

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

For some reason my IE seems to think that I am offline. This only happens
on
an intermitten basis. Sometimes I can click a link and it will take me
there, other times I click a link and the Work Offline window appears with
a
Try Again button. If I Try Again it works no problem. This issue is
quite
annoying and I have already tried a suggested MSFT remedy stating to
change
two registry keys from YES to AUTO and then rebooting the computer. I
have
cleared my cache and cookies and temporary internet files and this doesn't
help either. How is this fixed?

HELP!

 

[Jan Il]

Hi Eddie

Thank you for the additional information.

Just a WAG..but....if you use Outlook Express as your email/newsreader, go
to OE>Tools> Options>Connections tab and see if the box next to "Ask before
switching dial up conenctions is checked". I have DSL and use OE as my
email and newsreader, and I just ran a test here to see what would happen if
I unchecked that box. When I tried to connect to the Internet, I
immediately got the "Work Offline, Try again" dialog box popup. When I went
back and rechecked it, then tried to access the Internet, I did not get that
box. Nothing.

If you use Outlook, check under Mail Setup under Dial-up and see if the box
next to "Warn before switching an existing dial-up connection" is checked.
If not, try ticking that box and see what happens. I don't use Outlook, so
it is just a guess.

also...

Check your LAN settings: Tools>Internet Options>Connections>LAN
setting>check the box next to "Automatically detect settings". Sometimes
setting can somehow get changed.

If you were on dial-up at any time, make sure there are no Proxy settings
checked or selections in the Dial-up window still remaining.

Also..by chance do you have NAV? If so, check in the scheduled tasks list
and see if NAV auto update is in there. If so, disable it and see if that
helps. Even if you don't have NAV, check any programs that may be running
automatic maintenance or updates.

It is also prossible that you have some type of 3rd party running in the
background, perhaps trying to get access to the Internet. It sounds like
you have something similar to a browser-hijack attempting to get you on-line
no matter what

Be aware, there are many types of scumware that your antivirus and some
removal tools cannot detect or remove. Therefore, use the programs as
described in the instructions here. Some variants can continue to replicate
themselves each time your computer starts up if not properly removed.

Courtesy of PA Bear -

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Jan,

Thanks for the extensive reply. I am running Windows XP Home Edition with
a
cable modem connected to a Linksys Wireless G Router. I have tried
stopping
and starting the DNS Client and that did not help. Just replying to your
message here, before the window would load the Work Offline message came
up
again. As soon as I hit "Try Again" it brought me right to this page
where i
could reply. It's quite annoying and seems to be affecting my Microsoft
Money 2006 installation as well. I tried doing a System Restore to about
a
month ago this afternoon, and that did nothing to help the situation. If
you
have any further suggestions/ideas I'd be glad to hear them.

I appreciate your help!

Thanks Again,

Eddie Martin

Hi Eddie

You don't mention the version of Windows you are using, or what type of
connection (i.e., dialup, DSL, cable), but, try the following information
and see if it helps:

I have had problems myself with this issue, primarily in Outlook Express,
but, also when using IE, and this is how I managed to get rid of it:
(Note:
I have a router.)

This is only if everything is set to static, it won't work (I don't
think)
well if it is set to auto. What I mean by static is that, if you have
specific settings as you don't have a laptop or other types of equipment
or
devices that may need certain allowances to be considered. If you don't
need the services I have listed here, these settings pose no problem
otherwise. If you have a router you can check the Internet or the mfg.
website for your particular router needs for specific information on the
different settings you may need to allow for based upon your particular
requirements.

I finally had to turn off the DNS and DCHP services.

In Win XP Pro -

DNS -

Click My Computer>Services and Applications>Services>DNS Client
Set Startup to Manual
Set Service Status to Stopped

Then find DCHP in that list:

Set Startup to Manual
Set Service Status to Stopped

I do still periodically get this message, when I have set my Zone Alarm
to
"Stop all Internet activity", which I do now and then when I will be away
from the computer for a while and don't want any "unknown" activity
taking
place. When I first reopen my OE or IE a dialog box will come up with
"Work
Offline, or Try again" button at the bottom. I simply click the Try
Again
and that is the last time I see it.

However, there may also be a Power Management conflict, so you might also
look at the following and check these settings and see if it will help:

Power Management adjustments to stop connection loss:

Go to Start>Settings>Control Panel>Network and Dial-up Connections>Local
Area
Connection>Properties>Configure>Power Management tab>Uncheck "Allow the
computer to turn off this device to save power."

Also..a couple of posters have said that just stopping and then
re-starting
the DNS service again cleared the problem. So, you might also try that
if
you need to have these services.

Here is some additional information on this issue:

Courtesy of Robert Aldwinckle -

The usual explanation is that the DSL software is PPPoE which only
provides
a connection once it is started. To IE/OE it looks like a dial-up
link
which hasn't been started and an ambiguous state. Does the user want to
connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE
[Q306947]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306947

If your DSL software has a feature called Dial-on-Demand this site
suggests
that IE likes it better
http://www.carricksolutions.com/am.htm#3
That link is specifically meant for Sympatico users but I think that
there
may be other services mentioned on the site. In any case it may give you
a
new idea.

More general solutions are given on this site
http://www.dslreports.com/faq/faq/5.+Troubleshooting#357

If your DSL software is a version of Enternet both sites warn that you
need
to make sure that you have the latest version. That is one of the
things
mentioned on this page (further down from that item)....

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

For some reason my IE seems to think that I am offline. This only
happens
on
an intermitten basis. Sometimes I can click a link and it will take me
there, other times I click a link and the Work Offline window appears
with
a
Try Again button. If I Try Again it works no problem. This issue is
quite
annoying and I have already tried a suggested MSFT remedy stating to
change
two registry keys from YES to AUTO and then rebooting the computer. I
have
cleared my cache and cookies and temporary internet files and this
doesn't
help either. How is this fixed?

HELP!

 

[Guest]

Jan I seemed to have figured out the issue.

I first went into safe mode with networking to see if the issue happened
there. It did not happen so I figured one of two possibilities.

1.) A service was corrupted and causing this to happen.

2.) A Startup application was corrupted and causing this to happen.

I first booted back into XP normally and shut down all non-MS services. I
then rebooted, woila, no problem. So I narrowed it down to services. I then
went through and started enabling only the services I needed to make it work.
Once I was happy with the selections I made (I took out a lot of clutter
services that were starting up) I restarted and tried to make the error
happen again by opening IE, and then trying to open Microsoft Money to login.
The errors didn't happen. Now I have pretty much cleaned up my computer to
exceptional speed and working order and killed the annoying "Work Offline"
problem all in one shot. Thanks for all of your help!

Hi Eddie

Thank you for the additional information.

Just a WAG..but....if you use Outlook Express as your email/newsreader, go
to OE>Tools> Options>Connections tab and see if the box next to "Ask before
switching dial up conenctions is checked". I have DSL and use OE as my
email and newsreader, and I just ran a test here to see what would happen if
I unchecked that box. When I tried to connect to the Internet, I
immediately got the "Work Offline, Try again" dialog box popup. When I went
back and rechecked it, then tried to access the Internet, I did not get that
box. Nothing.

If you use Outlook, check under Mail Setup under Dial-up and see if the box
next to "Warn before switching an existing dial-up connection" is checked.
If not, try ticking that box and see what happens. I don't use Outlook, so
it is just a guess.

also...

Check your LAN settings: Tools>Internet Options>Connections>LAN
setting>check the box next to "Automatically detect settings". Sometimes
setting can somehow get changed.

If you were on dial-up at any time, make sure there are no Proxy settings
checked or selections in the Dial-up window still remaining.

Also..by chance do you have NAV? If so, check in the scheduled tasks list
and see if NAV auto update is in there. If so, disable it and see if that
helps. Even if you don't have NAV, check any programs that may be running
automatic maintenance or updates.

It is also prossible that you have some type of 3rd party running in the
background, perhaps trying to get access to the Internet. It sounds like
you have something similar to a browser-hijack attempting to get you on-line
no matter what

Be aware, there are many types of scumware that your antivirus and some
removal tools cannot detect or remove. Therefore, use the programs as
described in the instructions here. Some variants can continue to replicate
themselves each time your computer starts up if not properly removed.

Courtesy of PA Bear -

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Jan,

Thanks for the extensive reply. I am running Windows XP Home Edition with
a
cable modem connected to a Linksys Wireless G Router. I have tried
stopping
and starting the DNS Client and that did not help. Just replying to your
message here, before the window would load the Work Offline message came
up
again. As soon as I hit "Try Again" it brought me right to this page
where i
could reply. It's quite annoying and seems to be affecting my Microsoft
Money 2006 installation as well. I tried doing a System Restore to about
a
month ago this afternoon, and that did nothing to help the situation. If
you
have any further suggestions/ideas I'd be glad to hear them.

I appreciate your help!

Thanks Again,

Eddie Martin

Hi Eddie

You don't mention the version of Windows you are using, or what type of
connection (i.e., dialup, DSL, cable), but, try the following information
and see if it helps:

I have had problems myself with this issue, primarily in Outlook Express,
but, also when using IE, and this is how I managed to get rid of it:
(Note:
I have a router.)

This is only if everything is set to static, it won't work (I don't
think)
well if it is set to auto. What I mean by static is that, if you have
specific settings as you don't have a laptop or other types of equipment
or
devices that may need certain allowances to be considered. If you don't
need the services I have listed here, these settings pose no problem
otherwise. If you have a router you can check the Internet or the mfg.
website for your particular router needs for specific information on the
different settings you may need to allow for based upon your particular
requirements.

I finally had to turn off the DNS and DCHP services.

In Win XP Pro -

DNS -

Click My Computer>Services and Applications>Services>DNS Client
Set Startup to Manual
Set Service Status to Stopped

Then find DCHP in that list:

Set Startup to Manual
Set Service Status to Stopped

I do still periodically get this message, when I have set my Zone Alarm
to
"Stop all Internet activity", which I do now and then when I will be away
from the computer for a while and don't want any "unknown" activity
taking
place. When I first reopen my OE or IE a dialog box will come up with
"Work
Offline, or Try again" button at the bottom. I simply click the Try
Again
and that is the last time I see it.

However, there may also be a Power Management conflict, so you might also
look at the following and check these settings and see if it will help:

Power Management adjustments to stop connection loss:

Go to Start>Settings>Control Panel>Network and Dial-up Connections>Local
Area
Connection>Properties>Configure>Power Management tab>Uncheck "Allow the
computer to turn off this device to save power."

Also..a couple of posters have said that just stopping and then
re-starting
the DNS service again cleared the problem. So, you might also try that
if
you need to have these services.

Here is some additional information on this issue:

Courtesy of Robert Aldwinckle -

The usual explanation is that the DSL software is PPPoE which only
provides
a connection once it is started. To IE/OE it looks like a dial-up
link
which hasn't been started and an ambiguous state. Does the user want to
connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE
[Q306947]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306947

If your DSL software has a feature called Dial-on-Demand this site
suggests
that IE likes it better
http://www.carricksolutions.com/am.htm#3
That link is specifically meant for Sympatico users but I think that
there
may be other services mentioned on the site. In any case it may give you
a
new idea.

More general solutions are given on this site
http://www.dslreports.com/faq/faq/5.+Troubleshooting#357

If your DSL software is a version of Enternet both sites warn that you
need
to make sure that you have the latest version. That is one of the
things
mentioned on this page (further down from that item)....

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm



For some reason my IE seems to think that I am offline. This only
happens
on
an intermitten basis. Sometimes I can click a link and it will take me
there, other times I click a link and the Work Offline window appears
with
a
Try Again button. If I Try Again it works no problem. This issue is
quite
annoying and I have already tried a suggested MSFT remedy stating to
change
two registry keys from YES to AUTO and then rebooting the computer. I
have
cleared my cache and cookies and temporary internet files and this
doesn't
help either. How is this fixed?

HELP!

 

[Jan Il]

Hi Eddie

Jan I seemed to have figured out the issue.

I first went into safe mode with networking to see if the issue happened
there. It did not happen so I figured one of two possibilities.

1.) A service was corrupted and causing this to happen.

2.) A Startup application was corrupted and causing this to happen.

I first booted back into XP normally and shut down all non-MS services. I
then rebooted, woila, no problem. So I narrowed it down to services. I
then
went through and started enabling only the services I needed to make it
work.
Once I was happy with the selections I made (I took out a lot of clutter
services that were starting up) I restarted and tried to make the error
happen again by opening IE, and then trying to open Microsoft Money to
login.
The errors didn't happen. Now I have pretty much cleaned up my computer
to
exceptional speed and working order and killed the annoying "Work Offline"
problem all in one shot. Thanks for all of your help!

You're very welcome! I'm very glad to hear you were able to resolve your
problem. Good job!

Thank you very much for posting back and letting us know what worked for
you, and for the benefit of other readers who might have a similar problem.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Hi Eddie

Thank you for the additional information.

Just a WAG..but....if you use Outlook Express as your email/newsreader,
go
to OE>Tools> Options>Connections tab and see if the box next to "Ask
before
switching dial up conenctions is checked". I have DSL and use OE as my
email and newsreader, and I just ran a test here to see what would happen
if
I unchecked that box. When I tried to connect to the Internet, I
immediately got the "Work Offline, Try again" dialog box popup. When I
went
back and rechecked it, then tried to access the Internet, I did not get
that
box. Nothing.

If you use Outlook, check under Mail Setup under Dial-up and see if the
box
next to "Warn before switching an existing dial-up connection" is
checked.
If not, try ticking that box and see what happens. I don't use Outlook,
so
it is just a guess.

also...

Check your LAN settings: Tools>Internet Options>Connections>LAN
setting>check the box next to "Automatically detect settings". Sometimes
setting can somehow get changed.

If you were on dial-up at any time, make sure there are no Proxy settings
checked or selections in the Dial-up window still remaining.

Also..by chance do you have NAV? If so, check in the scheduled tasks
list
and see if NAV auto update is in there. If so, disable it and see if
that
helps. Even if you don't have NAV, check any programs that may be
running
automatic maintenance or updates.

It is also prossible that you have some type of 3rd party running in the
background, perhaps trying to get access to the Internet. It sounds like
you have something similar to a browser-hijack attempting to get you
on-line
no matter what

Be aware, there are many types of scumware that your antivirus and some
removal tools cannot detect or remove. Therefore, use the programs as
described in the instructions here. Some variants can continue to
replicate
themselves each time your computer starts up if not properly removed.

Courtesy of PA Bear -

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware.
**Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Jan,

Thanks for the extensive reply. I am running Windows XP Home Edition
with
a
cable modem connected to a Linksys Wireless G Router. I have tried
stopping
and starting the DNS Client and that did not help. Just replying to
your
message here, before the window would load the Work Offline message
came
up
again. As soon as I hit "Try Again" it brought me right to this page
where i
could reply. It's quite annoying and seems to be affecting my
Microsoft
Money 2006 installation as well. I tried doing a System Restore to
about
a
month ago this afternoon, and that did nothing to help the situation.
If
you
have any further suggestions/ideas I'd be glad to hear them.

I appreciate your help!

Thanks Again,

Eddie Martin

:

Hi Eddie

You don't mention the version of Windows you are using, or what type
of
connection (i.e., dialup, DSL, cable), but, try the following
information
and see if it helps:

I have had problems myself with this issue, primarily in Outlook
Express,
but, also when using IE, and this is how I managed to get rid of it:
(Note:
I have a router.)

This is only if everything is set to static, it won't work (I don't
think)
well if it is set to auto. What I mean by static is that, if you have
specific settings as you don't have a laptop or other types of
equipment
or
devices that may need certain allowances to be considered. If you
don't
need the services I have listed here, these settings pose no problem
otherwise. If you have a router you can check the Internet or the
mfg.
website for your particular router needs for specific information on
the
different settings you may need to allow for based upon your
particular
requirements.

I finally had to turn off the DNS and DCHP services.

In Win XP Pro -

DNS -

Click My Computer>Services and Applications>Services>DNS Client
Set Startup to Manual
Set Service Status to Stopped

Then find DCHP in that list:

Set Startup to Manual
Set Service Status to Stopped

I do still periodically get this message, when I have set my Zone
Alarm
to
"Stop all Internet activity", which I do now and then when I will be
away
from the computer for a while and don't want any "unknown" activity
taking
place. When I first reopen my OE or IE a dialog box will come up with
"Work
Offline, or Try again" button at the bottom. I simply click the Try
Again
and that is the last time I see it.

However, there may also be a Power Management conflict, so you might
also
look at the following and check these settings and see if it will
help:

Power Management adjustments to stop connection loss:

Go to Start>Settings>Control Panel>Network and Dial-up
Connections>Local
Area
Connection>Properties>Configure>Power Management tab>Uncheck "Allow
the
computer to turn off this device to save power."

Also..a couple of posters have said that just stopping and then
re-starting
the DNS service again cleared the problem. So, you might also try
that
if
you need to have these services.

Here is some additional information on this issue:

Courtesy of Robert Aldwinckle -

The usual explanation is that the DSL software is PPPoE which only
provides
a connection once it is started. To IE/OE it looks like a dial-up
link
which hasn't been started and an ambiguous state. Does the user want
to
connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could
try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE
[Q306947]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306947

If your DSL software has a feature called Dial-on-Demand this site
suggests
that IE likes it better
http://www.carricksolutions.com/am.htm#3
That link is specifically meant for Sympatico users but I think that
there
may be other services mentioned on the site. In any case it may give
you
a
new idea.

More general solutions are given on this site
http://www.dslreports.com/faq/faq/5.+Troubleshooting#357

If your DSL software is a version of Enternet both sites warn that
you
need
to make sure that you have the latest version. That is one of the
things
mentioned on this page (further down from that item)....

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm



For some reason my IE seems to think that I am offline. This only
happens
on
an intermitten basis. Sometimes I can click a link and it will take
me
there, other times I click a link and the Work Offline window
appears
with
a
Try Again button. If I Try Again it works no problem. This issue
is
quite
annoying and I have already tried a suggested MSFT remedy stating to
change
two registry keys from YES to AUTO and then rebooting the computer.
I
have
cleared my cache and cookies and temporary internet files and this
doesn't
help either. How is this fixed?

HELP!