Windows 2000 Server SP4

[Guest]

I have a critical production server that won't shut down properly. When I go
to shut it down and restart I hit start shutdown/restart and it doesn't do
anything. Then I try a 2nd time and it acts like its going to shut down, but
then goes to a blue screen and just hangs there.

As soon as I touch the power button, I see a window that says windows is
shutting down and then it powers down. I don't have any other options in my
power management other than power down.

This server is not a domain controller and I'm not running exchange server
on it.

Does anyone know what kind of troubleshooting I can do to get to the root of
the problem. I looked in the knowledge base and didn't find any articles
related to this.

 

[Kevin McNiel [MSFT]]

Try the troubleshooting steps in Knowledge Base article 315409 How to
troubleshoot shutdown problems in Windows 2000
(http://support.microsoft.com/?id=315409).

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

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