?? Where/how to obtain XP HOTFIX's for USB ??

[Chris]

I am cirucling a few pay for support options in Microsoft
Support for the following errors, which appear to have
hotfixes available. Do I have to pay for them? !!!

1. Your Computer May Stop Responding with IEEE 1394 DVD
and USB Storage Drives

A Microsoft Knowledgebase article has been found that
addresses this issue. Please click the link below to view
the solution.

http://support.microsoft.com/default.aspx?scid=kb;en-us%
3B304708&SD=SONY

2. Windows XP Does Not Recognize a Q. USB Hard Drive

A Microsoft Knowledgebase article has been found that
addresses this issue. Please click the link below to view
the solution.

http://support.microsoft.com/default.aspx?scid=kb;en-us%
3B307070&SD=SONY

Any ideas please respond!

Thank you-

Chris

 

[Jupiter Jones [MVP]]

Chris;
You need to call Microsoft at the number referenced in the article.
State you are calling about a hotfix and you will not be asked for
billing information.

 

[Guest]

No, you don't have to pay for a hotfix. Just make sure you
have the hotfix # and call 1-800-936-5700.. MS will be
more than happy to send that out to you.

Shane (MS Customer service)

 

[Alex Nichol]

1. Your Computer May Stop Responding with IEEE 1394 DVD
and USB Storage Drives

A Microsoft Knowledgebase article has been found that
addresses this issue. Please click the link below to view
the solution.

http://support.microsoft.com/default.aspx?scid=kb;en-us%
3B304708&SD=SONY

2. Windows XP Does Not Recognize a Q. USB Hard Drive

A Microsoft Knowledgebase article has been found that
addresses this issue. Please click the link below to view
the solution.

http://support.microsoft.com/default.aspx?scid=kb;en-us%
3B307070&SD=SONY

The first of those relates to Windows ME and is not in any way
appropriate to XP. The second tells you to go get a drivers for the
device concerned from its makers - and gives a link.

The latest drivers for USB in XP are part of the SP 2 package; but are
probably not changed from the interim set that came out last year,
where the download is linked from
http://support.microsoft.com/?scid=kb;en-us;822603