Obtaining a hotfix

[Guest]

I have a problem with WinXPPro where the mouse stops.
Have found a good problem description in support.microsoft.com -
http://support.microsoft.com/default.aspx?scid=kb;en-us;323897

But how do I get this hotfix? Where are they?

 

[Leythos]

I have a problem with WinXPPro where the mouse stops.
Have found a good problem description in support.microsoft.com -
http://support.microsoft.com/default.aspx?scid=kb;en-us;323897

But how do I get this hotfix? Where are they?

The instructions where clearly in the link you posted:

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

 

[R. McCarty]

You call Microsoft Technical support. Mention only that your system
is experiencing the issue described in the KB article and nothing else.
They will email you the link to the Hotfix and the code to access it.

Hotfixes like this aren't fully tested/verified and are made available only
to users with the specific situation it (Hotfix) addresses.

You can locate the 1-800 number from the follow product support
menu:
http://support.microsoft.com/oas/default.aspx?gprid=1173

 

[Rock]

I have a problem with WinXPPro where the mouse stops.
Have found a good problem description in support.microsoft.com -
http://support.microsoft.com/default.aspx?scid=kb;en-us;323897

But how do I get this hotfix? Where are they?

[Courtesy of Kelly Theriot, MVP]
Call Microsoft Professional Customer Service @ 1-800-936-4900 (this line
is 24/7), there is an option for hotfix. A rep will email you a link to
the fix.