Hi Sarah
Try the following and see if it helps.
Restore Toolbars in Internet Explorer and/or Windows® Explorer
http://www.dougknox.com/xp/tips/toolbar_restore.htm
or .......
Toolbar Missing:
To restore your Toolbar, right click the mouse button on any open area of
the Toolbar. You should see a list of tool bars, click on Standard Buttons
and see if this restores your toolbar.
or........
Press F11
or...........
Toolbar missing:
Put the cursor where the toolbar should be. {Next to Tools Message
Help, etc}. Right click and then click on the word Toolbar.
or...............
Reset IE Toolbars
http://toolbar.google.com/fixmenu
If the above does not work, then try the following as.........
It is likely you have parasites, spyware, adware, malware, or hijackware on
your system causing the problem, which your antivirus will not detect, as it
does not have the same definitions.
Try this and see if it helps.
Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions
Whether it works or not, continue with the following to clean the cause from
your system:
It is a good rule of thumb that, when you have a problem with some form of
junkware on your system, that you make a clean sweep with all programs to be
sure there are no others lurking on your system to show up as well. It is
simply good protection maintenace for your machine.
Download and install, then you *MUST* update the programs prior to running
to be sure they have the latest definitions, then run the programs below.
They are free and very effective. Be sure to run both SpyBot and Adaware,
as what one does not detect the other may. It is important that you do all
the steps and follow all directions carefully:
=========================
CAUTION!!!!!
Before you try to remove spyware using any of the programs below, download a
copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html (if your OS is Win2k or
XP) The process of removing certain malware may kill your internet
connection. If this should occur, this program, LSPFIX, will enable you to
regain your connection.
Also, get a copy of WINSOCKFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
========================
It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze
for you.
(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again to be sure there
are no lingering items on the system.
IMPORTANT!!
RUN ALL PROGRAMS OFF LINE IN SAFE MODE AND SHOW HIDDEN
FILES. THEN REBOOT AND RUN THEM AGAIN TO BE SURE ALL FILES
ARE ACCESSED, DELETING ALL ITEMS DISPLAYED IN RED IN SPYBOT.
HOW TO Restart in Safe Mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
HOW TO Enable Hidden Files
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339
CWShredder: Free
http://tinyurl.com/2l9kl
SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
AdAware: Free
http://www.lavasoftusa.com/support/download/
HOW TO: Reconfigure Ad-aware for a Full Scan
http://forum.aumha.org/viewtopic.php?t=5877
HiJackThis:
Unzip the Download file in a NEW FOLDER that you can create before you start
the download.
DO NOT install in your Desktop folder.
DO NOT use any of the TEMP folders that are presently in your computer.
Double-click "HijackThis.exe" and Press "Scan".
Go to:
http://computercops.biz/downloads-cat-14.html ,
or
http://www.aumha.org/a/parasite.php#hjt
(If you get a 404 error or Access denied, try:
http://216.180.252.218/~spywareinfo.com/downloads/tools/hijackthis.zip)
and download HiJackThis to the new folder. Unzip to a folder other than your
Desktop or the Temp folder, doubleclick HiJackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.
Open the copy of your log in NotePad and make a copy. Then you can go to one
of the following to post your log:
<<PLEASE DO NOT POST YOUR LOG FILE TO THIS NEWSGROUP>>
Spyware and Hijackware Removal Support, here:
http://216.180.233.162/~swicom/forums/
or Net-Integration here:
http://www.net-integration.net/cgi-...86d536d57b5f65b6e40c55365e;act=ST;f=27;t=6949
or Tom Coyote here:
http://forums.tomcoyote.org/index.php?act=idx
You will need to register to open a new thread to post you log. It is free,
and no one will Spam you, it is one of many that provides this service. Once
registered, go to the HiJackThis section on the forum list and click to
open. Then start a new post and post your log. The experts there will
analyze the log and report back the results. Please allow at least a few
hours or a days time for a response, depending on when you post the log
Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer
HJT Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
Hope this helps.
Jan
Smiles are meant to be shared,
that's why they're so contagious.
Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm