Smart Bridge Alerts motive error

[Guest]

I am running Windows XP Home
During start up I get the message:
Blue box at top of error message states:
(Smart Bridge Alerts motive SB.exe-1 entry point not found)
White area of error message states:
(The procedure entry point get process image file name W
Could not be located in the dynamic link library PSAPI.DLL)
Otherwise the computer runs fine.

 

[Patti MacLeod]

Hi johnhofy,

From previous IE7 Release Notes:

"SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
may receive the following error message after installation of Internet
Explorer 7 Beta:
SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL

To work around this error:
Navigate to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)
Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
Restart the computer
The program will find the new PSAPI.DLL in the \Windows\System32 directory
and function normally.



Regards,

 

[Guest]

Patti~ Could you please explain exactly where I would go and exactly what to
type to fix this smartbridge alert problem. I'm a new user. I went to Search
and typed in Program Files\Verizon\Smartbridge with no results. I would
really appreciate your guidance. ~Joy

 

[Guest]

Hi Joy,

Do a Search for PSAPI.DLL and rename all, except the one in the
Windows\System32 folder, to PSAPI.OLD



Regards,

 

[Guest]

Thanks, Patti!

Hi Joy,

Do a Search for PSAPI.DLL and rename all, except the one in the
Windows\System32 folder, to PSAPI.OLD



Regards,

 

[Guest]

You're welcome!



Regards,

 

[Guest]

Thank you, Patti, for explaining the fix for this alert...I came across the
newsgroup link thru the Help Ctr and I now see more posts to view to get good
advice on alerts, errors, and the recent updated IE7 which was
installed...again, thank you!
IrishEyes

 

[Guest]

You're very welcome

Yes, these newsgroups are an excellent resource....I'm glad that you found
them.



Regards,