Sevice Pack 2

[Guest]

I did a system restore on my computer from recovery disks and reinstalled
Service Pack 2 from Windows Updates now my computer won't restart. Every time
I install anything that requires a restart I have to click shutdown instead
of restart because the computer won't start up again its like the moniter is
off but the hard drive is still on. The tech at Future Shop told me that
Microsoft was aware of this and I would have to wait for them to fix it, but
I had SP2 in before the restore and that didn't happen the first I installed
from updates.

 

[Shenan Stanley]

I did a system restore on my computer from recovery disks and
reinstalled Service Pack 2 from Windows Updates now my computer
won't restart. Every time I install anything that requires a
restart I have to click shutdown instead of restart because the
computer won't start up again its like the moniter is off but the
hard drive is still on. The tech at Future Shop told me that
Microsoft was aware of this and I would have to wait for them to
fix it, but I had SP2 in before the restore and that didn't happen
the first I installed from updates.

The "tech" (using the term loosely) obviously just did not want (or did not
have the requisite skills necessary) to help you.

First - have you verified you have all the latest hardware drivers (chipset
for motherboard, video card, sound card, network card, modem, etc.)
installed FROM THE MANUFACTURER? (Not from Microsoft.)

Second - have you checked that you have all the updates AFTER SP2 installed
and going?

Lastly...

Resources to help troubleshoot shutdown problems in Windows XP
http://support.microsoft.com/kb/308029

Windows XP Shutdown & Restart Troubleshooting
http://www.aumha.org/win5/a/shtdwnxp.htm

 

[Guest]

I always check for updates in Microsft Updates & HP updates(HP computer) and
install when there are any. I will go to web sites recomended and try fixes
Thanks for the help I'll will get back to you one way or the other.