Send & Receive Problems

[john 2088]

Use Vista version 6.060001.16386
Open Windows mail, and receive mail from server loads automatically to
inbox. When you click on "send & receive" Receive message "some errors
occurred while processing the requested tasks" in the error tab no
information no list. "0 of 2 tasks have been completed".
When you click "Receive All" connects to server and mail is received. When
you click on "Send All"" the same error message but no information on the
erros tab.
when I closed the windows mal program received a message mail in your out
box do you want to send , acknowledged yes and mail was sent.
..
Can I reload windows mail only from the Windows Vista recovery disc that
came with the computer. If so how do i do it?
What is occurring how do we fix this problem

 

[Gary VanderMolen]

No, you can't reinstall just Windows Mail.

Your symptom is usually caused by interference from an antivirus program.
Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[john 2088]

Thanks for your reply.
Iam using AVG free vers 8.5 program . Will try and switch off . I also have
Symantec endpoint protection Ver 11.04 14 would this be better. I will have a
look at your link.
thanks

 

[Gary VanderMolen]

Symantec is likely to be worse as far as interfering with Windows Mail.

Your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

While AVG is uninstalled, try Windows Mail again, just to verify that
the culprit has been found.

--
Gary VanderMolen, MS-MVP (Mail)

Thanks for your reply.
Iam using AVG free vers 8.5 program . Will try and switch off . I also have
Symantec endpoint protection Ver 11.04 14 would this be better. I will have a
look at your link.
thanks

 

[john 2088]

-- Good morning Gary,
Thanks for your reply, I uninstalled the AVG program, and unfortunaletly
the problem still exists.
john 2088

 

[Gary VanderMolen]

Since there is a chance that your mail account is corrupted, try this:
Delete your mail account, restart Windows Mail, then recreate that account.
If no improvement, the only suggestion I have left is to switch to the
less buggy Windows Live Mail program:

http://download.live.com/wlmail

--
Gary VanderMolen, MS-MVP (Mail)

-- Good morning Gary,
Thanks for your reply, I uninstalled the AVG program, and unfortunaletly
the problem still exists.
john 2088

 

[mac]

-- Good morning Gary,
Thanks for your reply, I uninstalled the AVG program, and unfortunaletly
the problem still exists.
john 2088

Do not run without any anti virus application!!

First get the latest version 8.5 of AVG Free, from
http://free.avg.com/download-avg-anti-virus-free-edition
Reinstall, choosing the Custom install option when it is offered part way
into the installation.
Remove the checkmark from mail scan.

 

[john 2088]

Hi Gary,
My apology for this delay in replying, but yes all now is working like a
charm, I reloaded the AVG and recreated the -email account . Many thanks
again.
Regards
John

 

[Gary VanderMolen]

You're very welcome, John. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,
My apology for this delay in replying, but yes all now is working like a
charm, I reloaded the AVG and recreated the -email account . Many thanks
again.
Regards
John