search companion not connecting

[Guest]

The seach companion search window comes back with an error message that it
cannot connect to the internet--- I am connected and all other aspects of the
internet connection seem to be working OK. Thanks for your help in advance.

 

[Jon Kennedy]

This could be a sign of malware/spyware doing a search hijack. See this
site for possible help in getting things working again:
http://inetexplorer.mvps.org/answers4.htm#search_engine

 

[Jon Kennedy]

See also:

"Sorry, Your System Is Not Working Properly" Error Message When You Try to
Use the Internet Explorer Search Feature
http://support.microsoft.com/default.aspx?scid=kb;en-us;827326