PSTPRX32.DLL Error Message

[David Baker]

Greetings:

I received an email message the other day that had a virus
on it. I am using Norton Antivirus 2003. It removed the
virus from the email. However, if I try to delete the
email, forward the email, open the email, or reply to the
email, I get the following error message from
Outlook: "Outlook has caused an error in PSTPRX32.DLL.
Outlook will now close." I would appreciate any feedback
in regards on how to permantently delete this email
message and how to fix the error.

Regards,
David Baker

 

[Vince Averello [MVP-Outlook]]

Have you tried turning off the Preview Pane then deleting the mail item?

 

[David Baker]

Thank you for your reply. I tried turning off the preview
pane. This sends the message to the deleted items folder,
but when I try to permanently delete the message; I get
the same error message. Any other suggestions?

Regards,
David Baker