New Outlook Problem

[Gerry]

New problem with Outlook on Office 2000.

I am using a legal upgrade of Office 97 – using Windows
2000 upgrade. I have been using this for some years
without problem. Last week, Nov 2003, I suddenly found I
could not receive mail from my service provider. I can
get a modem lock with the service provider but then
receive the following message;
OUTLOOK casued an invalid page fault in module
PSTPRX32.DLL AT 17F:3FF5AB24.

There is a good few more lines of information on this
error. The error causes Outlook to crash. I cannot
receive or send mail. I can however connect to my
service provider with Explorer and surf the Internet.

I have re-installed Office 2000, but wihtout solving the
problem. I have run Office 2000 Repair without solving
the problem. I have discussed the problem with my service
provider who took me through a complete reinstallation of
my email accounts – but without solving the problem.


Can anyone suggest a solution please?
With thanks
Gerry

 

[Milly Staples [MVP - Outlook]]

OL2002: Error Message: MAPI Was Unable to Load the Information Service
Pstprx.dll
http://support.microsoft.com/default.aspx?scid=kb;en-us;293058&Product=ol2002

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Gerry <[email protected]> asked:

| New problem with Outlook on Office 2000.
|
| I am using a legal upgrade of Office 97 – using Windows
| 2000 upgrade. I have been using this for some years
| without problem. Last week, Nov 2003, I suddenly found I
| could not receive mail from my service provider. I can
| get a modem lock with the service provider but then
| receive the following message;
| OUTLOOK casued an invalid page fault in module
| PSTPRX32.DLL AT 17F:3FF5AB24.
|
| There is a good few more lines of information on this
| error. The error causes Outlook to crash. I cannot
| receive or send mail. I can however connect to my
| service provider with Explorer and surf the Internet.
|
| I have re-installed Office 2000, but wihtout solving the
| problem. I have run Office 2000 Repair without solving
| the problem. I have discussed the problem with my service
| provider who took me through a complete reinstallation of
| my email accounts – but without solving the problem.
|
|
| Can anyone suggest a solution please?
| With thanks
| Gerry