Outbox do not send messages

[Gary VanderMolen]

Did you follow the complete directions, in particular the part that says:
"If WinMail is closed and these buttons still remain disabled, then perform
a CTRL-SHIFT-ESC, and under Processes find WinMail.exe and click on it,
and then click the End Process button."

Gary VanderMolen

 

[Steve Cochran]

Glad you got it working.

steve

The Control-Shift-Escape instructions fixed it for me after hours of
frustration trying to read through these posts. THANK YOU Steve and/or
Gary!!!

 

[Guest]

Gary,
This worked out really well, thank you. I also had to go into task manager
under processes and shut down WinMail.exe in order to get the WMUtil program
to work as you described in your posting.
Thanks again

 

[Gary VanderMolen]

Glad you got it working.
Steve has updated the instructions so as to make the WinMail.exe
shutdown part more prominent.

Gary VanderMolen

 

[Guest]

I cant send email because my Outbox has a message that "message could not be
sent. An error has occurred". What can I do to purge this email in order to
send messags?

 

[Guest]

I'm having problem sending emails too, The WMutil tool removed a message
stuck in my outbox that was stopping everything, but did not solve sending
problem. All email I try to send sits in my outbox and I have to close
winmail to get a message asking me if I want to send messages in my outbox.
Can you help pls? Thanks.

 

[Gary VanderMolen]

Which antivirus are you running?
McAfee and Norton antivirus are not compatible with Windows Mail,
and should be uninstalled. Replace with a compatible antivirus such as
the free version of Avast:
http://www.avast.com/eng/download-avast-home.html

Gary VanderMolen

 

[Steve Cochran]

See www.oehelp.com/OETips.aspx#3 and see if that helps at all.

Do you get an error when you try to send? If so, what is it? Also check
your ISP's website for the proper settings for OE (they are the same in
WinMail) and see if what you are supply is correct. Some ISPs use a
different outgoing server port.

steve

 

[Guest]

Thanks for response. I removed McAfee and installed Avast earlier but that
didn't solve problem. But yesterday a Dell tech guy using Dell's "direct
link' or whatever it's called spent hours by remote working on my computer
and the problem seems to be fixed. But he uninstalled Avast and told me not
to reinstall for a couple of days to see how everything goes. He assured me
that Vista security would protect me, tho I am rather nervous about it. One
of the last steps he took was to restore my computer to a June date before
email problems started surfacing.

 

[Julian]

Thanks for response. I removed McAfee and installed Avast earlier but that
didn't solve problem. But yesterday a Dell tech guy using Dell's "direct
link' or whatever it's called spent hours by remote working on my computer
and the problem seems to be fixed. But he uninstalled Avast and told me
not
to reinstall for a couple of days to see how everything goes. He assured
me
that Vista security would protect me, tho I am rather nervous about it.
One
of the last steps he took was to restore my computer to a June date before
email problems started surfacing.

 

[Julian]

Thanks for response. I removed McAfee and installed Avast earlier but that
didn't solve problem. But yesterday a Dell tech guy using Dell's "direct
link' or whatever it's called spent hours by remote working on my computer
and the problem seems to be fixed. But he uninstalled Avast and told me not
to reinstall for a couple of days to see how everything goes. He assured me
that Vista security would protect me, tho I am rather nervous about it. One
of the last steps he took was to restore my computer to a June date before
email problems started surfacing.

Do you get any error meesagea/codes at all?

 

[Frank Saunders, MS-MVP OE/WM]

Thanks for response. I removed McAfee and installed Avast earlier but that
didn't solve problem. But yesterday a Dell tech guy using Dell's "direct
link' or whatever it's called spent hours by remote working on my computer
and the problem seems to be fixed. But he uninstalled Avast and told me
not
to reinstall for a couple of days to see how everything goes. He assured
me
that Vista security would protect me, tho I am rather nervous about it.
One
of the last steps he took was to restore my computer to a June date before
email problems started surfacing.

The person you talked with was wrong. Vista will not protect you from most
malware.

 

[Gary VanderMolen]

The Dell tech guy didn't fix the basic problem, he simply restored your system
to an earlier date. Chances are, the problem will recur. When it does, I
recommend you upgrade to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

Gary VanderMolen

 

[Guest]

My email is working fine now since Dell guy did system restore. But if as
Gary Vandermolen says, the problems will eventually recur, then I guess I
should upgrade to Windows Live Mail or Mozilla's email.
What I'm concerned about now is virus protection so should I reinstall Avast
right away instead of waiting a couple days as Dell guy suggested?
Thanks everyone.

 

[Julian]

My email is working fine now since Dell guy did system restore. But if as
Gary Vandermolen says, the problems will eventually recur, then I guess I
should upgrade to Windows Live Mail or Mozilla's email.
What I'm concerned about now is virus protection so should I reinstall
Avast
right away instead of waiting a couple days as Dell guy suggested?
Thanks everyone.

You'll be OK from an email point of view
because email scanning is superfluous... see...
www.oehelp.com/OETips.aspx#3

However you will leave your self exposed to infection from
your other internet activities, such as downloadling files and
some websites suspect.

Personally I'd get the antivirus on as soon as possible and you
should bear in mind that Dell tech support are not the sharpest
tools , you've had to come here for additional assistance,
and they are complicit in you problems in the first place
since if they had not taken a bribe to install crapware on the
system in the first place none of your problems would have
happened.

 

[Frank Saunders, MS-MVP OE/WM]

My email is working fine now since Dell guy did system restore. But if as
Gary Vandermolen says, the problems will eventually recur, then I guess I
should upgrade to Windows Live Mail or Mozilla's email.
What I'm concerned about now is virus protection so should I reinstall
Avast
right away instead of waiting a couple days as Dell guy suggested?
Thanks everyone.

Reinstall Avast without the email scanning and don't install any anti-spam
program and you should be fine.

 

[Guest]

Thanks for the information. It has solved my problem.

Best regards,
Madhur Patel
India

 

[Gary VanderMolen]

Thanks for the feedback.

Gary VanderMolen

Thanks for the information. It has solved my problem.

Best regards,
Madhur Patel
India

 

[Steve Cochran]

If you manage your system well, then the problems will not recur. I have no
such problems and haven't had any. See Frank's response as well.

steve

 

[Guest]

Do you know what causes the problem of mail stuck in the Outbox? Is Microsoft
correcting this problem? It is very annoying to have to run the utility every
day or so.
Henry