in DESPARATE need of a patch I can not find

[Greg]

I need the patch referenced in this knowledge base article

http://support.microsoft.com/default.aspx?scid=kb;en-
us;817589

the patch is supposed to fix tv tuner hanging problems on
hyperthreaded systems.


any help is greatly appreciated

 

[Torgeir Bakken (MVP)]

I need the patch referenced in this knowledge base article

http://support.microsoft.com/default.aspx?scid=kb;en-
us;817589

the patch is supposed to fix tv tuner hanging problems on
hyperthreaded systems.

Hi

As the article states, you need to call Microsoft Product Support Services to
obtain it (outside the US, customers should contact their local Microsoft
subsidiary.). The support call will be be free as long as you refer to the
Knowledge Base Article number (Q817589) and ask for nothing more.


You will need to find the phone number from here:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

For WinXP:

In the wizard, Select WinXP, and Basic, and then "It was purchased separately"

For USA, you end up here
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer31

Use phone number 425-635-3311

 

[Chris]

Service Pack 2 is due out in the summer I believe

 

[Yves Leclerc]

Maybe the OP can not wait till the summer of SP2.

 

[Tom Pepper Willett]

The instructions on that KB page are quite explicit:

"To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS "



Tom

| Maybe the OP can not wait till the summer of SP2.
|
|
| | > Service Pack 2 is due out in the summer I believe
| >
| >
| >
| > | > > I need the patch referenced in this knowledge base article
| > >
| > > http://support.microsoft.com/default.aspx?scid=kb;en-
| > > us;817589
| > >
| > > the patch is supposed to fix tv tuner hanging problems on
| > > hyperthreaded systems.
| > >
| > >
| > > any help is greatly appreciated
| >
| >
|
|