IE 6 takes forever to load

[Guest]

I am having a problem on a user's machine.

First off, it's a Windows XP SP2 machine running on a domain.
It's a 2.8 gig processor with 512 MB of ram, so it's no slow machine. it's
brand new last month.

So, now what we have is IE6 that takes forever to load up. It will sit there
with "Opening "Http://url..." in the status bar and when I hover over the IE
window I get an arrow with an hourglass.

This goes on for about 2 to 5 minutes and then the page will open and
everything will work great. Navigating from page to page works flawlessly
once the window is open, but opening a new window will take forever again.

I have run Microsoft AntiSpyware, I have also run a few other spyware
removal tools. I have run a virus scan, I have even gone through and removed
anything unneeded from the startup using msconfig.

I have watched the system resources and nothing is out of the ordinary
during the 2 to 5 minutes it takes to load. It's not hogging my memory or
processor and nothing else is either.

This happens no matter what user is loggeds into the machine, so it is not a
profile based problem.

Any help is appreciated. It's taking forever for this user to log into our
ERP software which opens three IE windows as part of it's process.

Thanks,

Keith LeLievre

 

[Alan Illeman]

I am having a problem on a user's machine.

First off, it's a Windows XP SP2 machine running on a domain.
It's a 2.8 gig processor with 512 MB of ram, so it's no slow machine. it's
brand new last month.

So, now what we have is IE6 that takes forever to load up. It will sit there
with "Opening "Http://url..." in the status bar and when I hover over the IE
window I get an arrow with an hourglass.

This goes on for about 2 to 5 minutes and then the page will open and
everything will work great. Navigating from page to page works flawlessly
once the window is open, but opening a new window will take forever again.

I have run Microsoft AntiSpyware, I have also run a few other spyware
removal tools. I have run a virus scan, I have even gone through and removed
anything unneeded from the startup using msconfig.

I have watched the system resources and nothing is out of the ordinary
during the 2 to 5 minutes it takes to load. It's not hogging my memory or
processor and nothing else is either.

This happens no matter what user is loggeds into the machine, so it is not a
profile based problem.

Any help is appreciated. It's taking forever for this user to log into our
ERP software which opens three IE windows as part of it's process.

Keith,
1) Did this from occur right from the outset? (it's a month old, you say)
2) Is it slow if you just open IE offline?
3) Do domain users have Internet access? (or is "ERP" on 'your' web server)
4) If it's an infection, have you checked other PCs on the domain?
5) Is your antivirus up-to-date? (mine updates almost every day)
6) Is the XP firewall active?

With some of these answers, maybe someone can pinpoint the problem.

 

[Robert Aldwinckle]

....

I have watched the system resources and nothing is out of the ordinary
during the 2 to 5 minutes it takes to load.

A more significant diagnostic is what is happening on the network.
E.g., have you tried tracing the initial connection requests?
Also, in spite of the fact that you have tried scanning for malware
be aware that this is a classic symptom of a search URL hijacking,
especially if you are not entering the URL's protocol prefix
e.g. when entering requests via the Address bar or Open dialog.

In the likely event that that is where you find the problem is
you would probably get better assistance from a newsgroup
which specializes in networking for your OS.

Here is a link to a networking troubleshooter.
It includes a link to an XP networking newsgroup for followup questions.

http://www.michna.com/kb/


HTH

Robert Aldwinckle
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