Help! With Error Message "Need Interactive Window Station"

[Guest]

My friend has a brand new laptop with Vista on it, and is trying to install
something and it wont let her intall it, it install all the soft ware but
the driver, it says there is an error and needs "Interactive Window Station"
and cant continue, what is that, and how do we fix it, it wont let her
install the printer/cutter. I have read others have had this problem with
things such as a opticle mouse, and wireless keyboard stuff. But this it
hooked up with a USB so shouldnt be a problem, and there is a special VIsta
driver out for this product. And I know others have it up and running, so the
problem lies with Vista I believe.

What can be done to fix it, or who do I contact, this shouldnt be happening
on a new laptop.
Sharon

 

[P. Di Stolfo]

Hello,

which printer is it? Have you tried manual installation of the printer
driver and did you try it using Windows Update? (Control Panel -> Device
Manager -> Right-click your printer -> Properties -> tab "Driver" -> Update
Driver ... -> Search automatically...)

Greetings,
P. Di Stolfo

 

[Guest]

Hello,

Actually, the printer/Cutter is a Craft ROBO, it is a laser cutter, that if
you put a ink pen in will print as well, but cuts paper. but this works with
XP just fine, but Graphtec has released a special driver just for Vista, and
others have downloaded it for vista and it works fine, MY problem is with
Vista, and it stops loading when it gets to the dirver part, I can see all
the soft ware, I can pull up all the software, I can open all the GSD files
and see and edit them, I just cant cut them, as I dont have the driver
installed to cut them. becasue the "IWS" error prevents me from installing
the driver,

I had read on another board that you had to leave it plugged in and restore
the system, well, I dont want to go that route, Im hopeing that some one can
help me find a better,easier way to fix this.

Sharon