cant delete at risk file

[Guest]

not a computer expert and before paying someone I am trying to fix my
problems by using the net. Up to date norten antivirus has found a file
called updmgr.exe a download/adware risk but despite all attempts I cannot
delete this file this is only the start of my problem as I think that my
email address has been hijacked but want to make sure that all risks have
been removed before recontacting my server. If any one has any
help/advice/time help would be appreciated.

 

[WTC]

Try these tools

1.. Create a directory on drive 'c:\' called Trend.
2.. Download the following three items.
1.. Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp
Download sysclean.com and save it in the directory 'c:\Trend'.
2.. Latest Trend Pattern Files
http://www.trendmicro.com/download/pattern.asp
Download and save the Trend Pattern files by obtaining the ZIP file in
the directory 'c:\Trend'. For example, lpt265.zip. Extract the contents of
the ZIP file to the directory 'c:\Trend'.
3.. Adaware SE
http://www.lavasoftusa.com/support/download
Download and install the Adaware program.
3.. Update Adaware with the latest definitions.
4.. Disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
5.. Reboot your PC into Safe Mode.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315222
6.. Using both the Trend Sysclean utility (by double-clicking the
sysclean.com in the 'c:\Trend' directory) and Adaware, perform a full scan
of your platform and clean/delete any infectors/parasites found. A few
cycles may be needed.
7.. Restart your PC and perform a 'final' full scan of your platform using
both the Trend Sysclean utility and Adaware.
8.. Re-enable System Restore and re-apply any System Restore preferences.
(Suggest 400 to 600 MB of disk space to be used).
9.. Reboot your PC.
10.. Create a new Restore Point.

 

[Will Denny]

Hi

Do you know which program the file belongs to? Find the file in Windows
Explorer, right click on it and then select Properties>Version. What do you
see against 'Company' and 'Product Name'?

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Guest]

Thanks for your reply Will. Against 'Company' there is no info but against
'Product Name' is :- Pnmgr Application

Any Help ?

 

[Guest]

Thanks for your reply. I will follow your instructions and try to send you
the results after, this will be in about 12-24 hrs