Cannot send mail

[tconradson]

Need more details. Do you get an error message? If so,
copy it and post it here.

 

[tconradson]

Working fine till the other day. I can receive mail but not send. Help?!

The connection to the server has failed. Subject 'Fw: Four, Four, Four,
Four...', Account: 'Tamis Qwest', Server: 'pop.phnx.qwest.net', Protocol:
SMTP, Port: 587, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

 

[BobF.]

This looks like a Yahoo specific problem in relation to a Mail Client. Did
you follow the advice at:

www.btyahoo.com/smtp


--
Regards, BobF.

I can not get a new thread started:

My error message to sending e-mails is as follows:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP,
Server
Response: '530 authentication required - Your email could not be sent. To
fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Mark,

Please start a new thread as I explained to Luis. Congrats to your new
addition.

--
Regards, BobF.

You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Mark

:


I have the same problem since a couple of days...Not able to send
e-mails.
1) After trying many things, I erased the files in the OUTBOX and I
can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is
OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY',
Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response
'550
not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down
Av's
didn't
get it. It needs to be completely removed. Also, not being
familiar
with
PCGuard are there other parts to it? Like is is a Firewall /
Malware /
Virus checker composite package...or what. Make sure you get it
all.
Mind
you this is just a trouble shooting step. We'll go from here
depending
on
your report. Reports for virus problems are exactly as you
reported.
"all
of a sudden...", or "for no reason...". Sometime with a message,
but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could
be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a
sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it,
and
see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin.
Sending
email
was working before till the other day so I cannot fathom out
why
all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens?
Try
sending
another e-mail to yourself...what happens? What Anit-Virus do
you
have
loaded?

--
Regards, BobF.
"Frank Saunders MS-MVP IE,OE/WM" <[email protected]>
wrote
in
message
No error details shown. The mail I try to send just sits in
my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but
not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows
Mail
on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

 

[Mark]

Gary,

Please can you help. I can not seem to start a new thread.

My issue is that I can not send e-mails.

I can not get a new thread started:

My error message when I try and send e-mails is as follows:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP, Server
Response: '530 authentication required - Your email could not be sent. To fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Any suggestions mate?

 

[BobF.]

I've started a new thread for you at: Cannot send mail - btinternet.com

--
Regards, BobF.

I can not get a new thread started:

My error message to sending e-mails is as follows:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP,
Server
Response: '530 authentication required - Your email could not be sent. To
fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Mark,

Please start a new thread as I explained to Luis. Congrats to your new
addition.

--
Regards, BobF.

You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Mark

:


I have the same problem since a couple of days...Not able to send
e-mails.
1) After trying many things, I erased the files in the OUTBOX and I
can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is
OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY',
Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response
'550
not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down
Av's
didn't
get it. It needs to be completely removed. Also, not being
familiar
with
PCGuard are there other parts to it? Like is is a Firewall /
Malware /
Virus checker composite package...or what. Make sure you get it
all.
Mind
you this is just a trouble shooting step. We'll go from here
depending
on
your report. Reports for virus problems are exactly as you
reported.
"all
of a sudden...", or "for no reason...". Sometime with a message,
but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could
be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a
sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it,
and
see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin.
Sending
email
was working before till the other day so I cannot fathom out
why
all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens?
Try
sending
another e-mail to yourself...what happens? What Anit-Virus do
you
have
loaded?

--
Regards, BobF.
"Frank Saunders MS-MVP IE,OE/WM" <[email protected]>
wrote
in
message
No error details shown. The mail I try to send just sits in
my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but
not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows
Mail
on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

 

[BobF.]

That's a good and useful sign to start from. It says a lot. Now we know
you have an account and you POP and SMTP are where we should be looking.
Can you copy and Paste your error messages to us. please

--
Regards, BobF.

The only way I'm getting over this problem by now is by SENDING my e-mails
from the Webhost site of my e-mail account (like yahoo, gmail, etc.) and
receiving at Windows Mail.... So far, that's how I manage...........

You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Mark

I have the same problem since a couple of days...Not able to send
e-mails.
1) After trying many things, I erased the files in the OUTBOX and I can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is
OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY',
Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response
'550 not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down Av's
didn't
get it. It needs to be completely removed. Also, not being familiar
with
PCGuard are there other parts to it? Like is is a Firewall / Malware
/
Virus checker composite package...or what. Make sure you get it all.
Mind
you this is just a trouble shooting step. We'll go from here
depending on
your report. Reports for virus problems are exactly as you reported.
"all
of a sudden...", or "for no reason...". Sometime with a message, but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a
sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it,
and see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin.
Sending
email
was working before till the other day so I cannot fathom out why
all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens?
Try
sending
another e-mail to yourself...what happens? What Anit-Virus do
you have
loaded?

--
Regards, BobF.
in
message
No error details shown. The mail I try to send just sits in
my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but
not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows Mail
on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

 

[BobF.]

I've moved this thread to: Cannot send mail - Luis Webhost works

--
Regards, BobF.

The only way I'm getting over this problem by now is by SENDING my e-mails
from the Webhost site of my e-mail account (like yahoo, gmail, etc.) and
receiving at Windows Mail.... So far, that's how I manage...........

You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Mark

I have the same problem since a couple of days...Not able to send
e-mails.
1) After trying many things, I erased the files in the OUTBOX and I can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is
OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY',
Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response
'550 not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down Av's
didn't
get it. It needs to be completely removed. Also, not being familiar
with
PCGuard are there other parts to it? Like is is a Firewall / Malware
/
Virus checker composite package...or what. Make sure you get it all.
Mind
you this is just a trouble shooting step. We'll go from here
depending on
your report. Reports for virus problems are exactly as you reported.
"all
of a sudden...", or "for no reason...". Sometime with a message, but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a
sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it,
and see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin.
Sending
email
was working before till the other day so I cannot fathom out why
all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens?
Try
sending
another e-mail to yourself...what happens? What Anit-Virus do
you have
loaded?

--
Regards, BobF.
in
message
No error details shown. The mail I try to send just sits in
my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but
not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows Mail
on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

 

[BobF.]

If it just quit for no reason and it's been working, leave it alone, don't
do a thing except check your e-mail provider's mail status page. It might
be that it just went down. (could be a couple minutes or hours) 2. Did you
do anything to it recently? New s/w added? Did you get a Virus Update
overnight? What virus checker are you using?

OOps just noticed...why does your server say 'pop' in and SMTP server
address. Did you make changes?

 

[Guest]

The connection to the server has failed. Subject 'Fw: Four, Four, Four,
Four...', Account: 'Tamis Qwest', Server: 'pop.phnx.qwest.net', Protocol:
SMTP, Port: 587, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

See if this leads to instructions that help:

http://www.qwest.com/internethelp/opsystems/windows/

 

[Mark]

Bob,

First time on this site, where do I find this thread?

Mark (UK)

I've started a new thread for you at: Cannot send mail - btinternet.com

--
Regards, BobF.

I can not get a new thread started:

My error message to sending e-mails is as follows:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP,
Server
Response: '530 authentication required - Your email could not be sent. To
fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Mark,

Please start a new thread as I explained to Luis. Congrats to your new
addition.

--
Regards, BobF.
You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Mark

:


I have the same problem since a couple of days...Not able to send
e-mails.
1) After trying many things, I erased the files in the OUTBOX and I
can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is
OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY',
Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response
'550
not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down
Av's
didn't
get it. It needs to be completely removed. Also, not being
familiar
with
PCGuard are there other parts to it? Like is is a Firewall /
Malware /
Virus checker composite package...or what. Make sure you get it
all.
Mind
you this is just a trouble shooting step. We'll go from here
depending
on
your report. Reports for virus problems are exactly as you
reported.
"all
of a sudden...", or "for no reason...". Sometime with a message,
but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could
be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a
sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it,
and
see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin.
Sending
email
was working before till the other day so I cannot fathom out
why
all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens?
Try
sending
another e-mail to yourself...what happens? What Anit-Virus do
you
have
loaded?

--
Regards, BobF.
"Frank Saunders MS-MVP IE,OE/WM" <[email protected]>
wrote
in
message
No error details shown. The mail I try to send just sits in
my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but
not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows
Mail
on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

 

[Guest]

Does your connection to that server cross over from one internet provider's
equipment to another's before it reaches the server? If you are using
wireless,
you may be connected through a neighbor's wireless server instead of your
own, and therefore starting out the connection through your neighbor's
internet provider. Connections that cross over, and go to port 25, are
often
blocked to cause trouble for spammers. Ask your email provider if their
email server listens to any other port for outgoing mail, and if so, where
to
find the details of switching to the other port. This is likely to be
somewhere
on their web site, so you might also try searching for it there. Just
trying all
the ports is a very slow way to find out, since there are about 65,000 ports
available.

I have the same problem since a couple of days...Not able to send e-mails.
1) After trying many things, I erased the files in the OUTBOX and I can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY', Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response '550
not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????

ok, but there have been lots of reports that just shutting down Av's
didn't
get it. It needs to be completely removed. Also, not being familiar
with
PCGuard are there other parts to it? Like is is a Firewall / Malware /
Virus checker composite package...or what. Make sure you get it all.
Mind
you this is just a trouble shooting step. We'll go from here depending
on
your report. Reports for virus problems are exactly as you reported.
"all
of a sudden...", or "for no reason...". Sometime with a message, but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

 

[Gary VanderMolen]

Go to your Outbox and move any messages from there to the Drafts
folder. If any won't move and can't be deleted, then use the Microsoft fix:
http://support.microsoft.com/kb/941090

 

[Gary VanderMolen]

I will respond in the new thread "Cannot send mail - btinternet.com"

--
Gary VanderMolen, MS-MVP (WLMail)

Gary,

Please can you help. I can not seem to start a new thread.

My issue is that I can not send e-mails.

I can not get a new thread started:

My error message when I try and send e-mails is as follows:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP, Server
Response: '530 authentication required - Your email could not be sent. To fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Any suggestions mate?

 

[Gary VanderMolen]

Go to Tools, Accounts, select the btinternet account, Properties,
Servers, checkmark "My server requires authentication."

--
Gary VanderMolen, MS-MVP (WLMail)

This looks like a Yahoo specific problem in relation to a Mail Client. Did you follow the advice at:

www.btyahoo.com/smtp


--
Regards, BobF.

I can not get a new thread started:

My error message to sending e-mails is as follows:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP, Server
Response: '530 authentication required - Your email could not be sent. To fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

 

[BobF.]

Gary...I don't know what happened to it. I created it a long time ago and
it never showed up in the Newsgroup. It's in my sent items, looks like the
group is right, but I don't know where it is. So please feel free to answer
Mark's question and put it in the "new" thread if you will please....sorry
for the confusion.

--
Regards, BobF.

I will respond in the new thread "Cannot send mail - btinternet.com"

--
Gary VanderMolen, MS-MVP (WLMail)

Gary,

Please can you help. I can not seem to start a new thread.

My issue is that I can not send e-mails.

I can not get a new thread started:

My error message when I try and send e-mails is as follows:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP,
Server
Response: '530 authentication required - Your email could not be sent. To
fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Any suggestions mate?

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but not send.
Help?!

 

[Gary VanderMolen]

Luis, the SMTP server, mail.arroz.com.gt, is refusing to send your
message because you are connecting from an IP address that
does not belong to arroz.com.gt. For anti-spamming reasons the use
of port 25 has been restricted to those connecting from the mail server's
domain. For a stationary (non-laptop) computer the best solution is to
only use the SMTP server belonging to your ISP.

--
Gary VanderMolen, MS-MVP (WLMail)

That's a good and useful sign to start from. It says a lot. Now we know you have an account and you POP and SMTP are where we
should be looking. Can you copy and Paste your error messages to us. please

--
Regards, BobF.

The only way I'm getting over this problem by now is by SENDING my e-mails
from the Webhost site of my e-mail account (like yahoo, gmail, etc.) and
receiving at Windows Mail.... So far, that's how I manage...........

You are not on your own, I am trying to send an urgent e-mail now, and have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a new
baby grandaughter.

Mark

:


I have the same problem since a couple of days...Not able to send e-mails.
1) After trying many things, I erased the files in the OUTBOX and I can send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY', Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response '550 not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down Av's didn't
get it. It needs to be completely removed. Also, not being familiar with
PCGuard are there other parts to it? Like is is a Firewall / Malware /
Virus checker composite package...or what. Make sure you get it all. Mind
you this is just a trouble shooting step. We'll go from here depending on
your report. Reports for virus problems are exactly as you reported. "all
of a sudden...", or "for no reason...". Sometime with a message, but
sometimes not. One reason why they show up is because you got an overnight
update, either for the virus table or the exe itself. There could be more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it, and see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin. Sending
email
was working before till the other day so I cannot fathom out why all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens? Try
sending
another e-mail to yourself...what happens? What Anit-Virus do you have
loaded?

--
Regards, BobF.
message
No error details shown. The mail I try to send just sits in my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows Mail on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

 

[Frank Saunders MS-MVP IE,OE/WM]

You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.

McAfee is not a good idea with OE. Nor is Norton.

 

[Frank Saunders MS-MVP IE,OE/WM]

I can not get a new thread started:

My error message to sending e-mails is as follows:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP,
Server
Response: '530 authentication required - Your email could not be sent. To
fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Gary VanderMolen]

Try sorting the threads alphabetically by title. If that doesn't work,
abandon the inferior web interface and use a newsreader. Just
click on this link:
news://msnews.microsoft.com/microsoft.public.windows.vista.mail

--
Gary VanderMolen, MS-MVP (WLMail)

Bob,

First time on this site, where do I find this thread?

Mark (UK)

I've started a new thread for you at: Cannot send mail - btinternet.com

--
Regards, BobF.

I can not get a new thread started:

My error message to sending e-mails is as follows:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Keeley',
Account: 'btinternet', Server: 'smtp.btinternet.com', Protocol: SMTP,
Server
Response: '530 authentication required - Your email could not be sent. To
fix
this you must make a simple change to your email (known as SMTP
authentication). For advice visit www.btyahoo.com/smtp', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

:

Mark,

Please start a new thread as I explained to Luis. Congrats to your new
addition.

--
Regards, BobF.
You are not on your own, I am trying to send an urgent e-mail now, and
have
the same message back. Like you I also have McAfee.

Please someone else I am trying to annaounce the birth an hour ago of a
new
baby grandaughter.

Mark

:


I have the same problem since a couple of days...Not able to send
e-mails.
1) After trying many things, I erased the files in the OUTBOX and I
can
send
e-mails to myself but cannot send to anybody else.
2) I can receive e-mail from myself and everybody elso, RECEIVING is
OK.
3) My antivirus is Mcafee
4) I'm using my own wireless network at work as always.
5) The message I recieve is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'xxxxxxx'. Subject 'YYYYYYYYY',
Account:
'Luis', Server: 'mail.arroz.com.gt', Protocol: SMTP, Server Response
'550
not
local host iica.org.gt, not a gateway', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

Any suggestions ??????????????????


:

ok, but there have been lots of reports that just shutting down
Av's
didn't
get it. It needs to be completely removed. Also, not being
familiar
with
PCGuard are there other parts to it? Like is is a Firewall /
Malware /
Virus checker composite package...or what. Make sure you get it
all.
Mind
you this is just a trouble shooting step. We'll go from here
depending
on
your report. Reports for virus problems are exactly as you
reported.
"all
of a sudden...", or "for no reason...". Sometime with a message,
but
sometimes not. One reason why they show up is because you got an
overnight
update, either for the virus table or the exe itself. There could
be
more
reasons.

It's the "No error Messages" that's confusing and a clue.

--
Regards, BobF.
Grrrrrrrrr....still no joy and I cannot understand why all of a
sudden it
has
stopped sending emails???

:

Please don't try to "fathom" it. Just shut it down, remove it,
and
see
if
it works.

--
Regards, BobF.
The Anti-Virus programme is PCGuard which comes with Virgin.
Sending
email
was working before till the other day so I cannot fathom out
why
all of
a
sudden it has stopped sending my emails?

:

When you hit the Send/Receive button at the top, what happens?
Try
sending
another e-mail to yourself...what happens? What Anit-Virus do
you
have
loaded?

--
Regards, BobF.
"Frank Saunders MS-MVP IE,OE/WM" <[email protected]>
wrote
in
message
No error details shown. The mail I try to send just sits in
my
outbox.

:

Need more details. Do you get an error message? If so,
copy it and post it here.
--
Gary VanderMolen, MS-MVP (WLMail)


Working fine till the other day. I can receive mail but
not
send.
Help?!




There, see? You could give us more information.

Messages may be stuck in the Outbox when you use Windows
Mail
on a
computer that is running Windows Vista
http://support.microsoft.com/kb/941090
It also works on other folders.