Camera Wizard not working

[calvertfire]

I have a sony cybershot DSC-S370 and their was a slip of paper in the box
that said I HAD to install the software on the disk before downloading
pictures.

I use windows xp SP3.

I get through camear wizard up to the box that says "Delete pictures from my
device after copying them" but the box is grey and I can not check the box.

I tried deleting the sony camera utility program but I get a screen that
says "installed verison of application could not be determined. setup will
now terminate."

I called SONY they said it was a Microsoft problem, even though I didn't
have this problem before I down loaded the disk.

I wish I had made a restore point prior to downloading software but I didn't.

I can manually delete the memory from the camera, but I want to camera
wizard to do it for me.

Am I stuck taking the extra step of manually deleting camera memory or is
there help for me?

 

[calvertfire]

Microsoft program removal does not work.

I can not delete the sony program using the control panel program removal
program.

Ethan 10/14/08

 

[Mick Murphy]

A system restore point would have been automatically created prior to
installation of the camera software.

Start>All Programs>Accessories>System Tools>System restore.>Pick a date
prior to installing that application

Also, disable your Anti-virus prior to using SR