XP - WMM closes if I click on import video

[buddyorliz]

When I click on import video it goes to my video's for a second then shuts
down.
(Pictures work just not video's)

What I have been doing for the past year or so - (Don't ask why so much work
arounds - it worked for me until now)

I bought Nero so I could burn DVD's.
I make my movie in Movie Maker - edit the project -when done- save it as a
movie.
Then open it in Nero Vision - tinker a bit with it - Then burn it on DVD,
Been working great after I figured out a couple workarounds. I knew how to
use WMM a little and nothing about Nero so between the two I could do what I
wanted.

I started having some issues with Nero a couple months ago.
I did some internet searching and wound up downloading some codec.
No telling what else I did trying to fix it---

I have just read some of Papa Johns info - looked at the .ax files, I have
18 of them on my computer that are possible issue cause'ers.

Knowing the little I really do about this kind of stuff decided I better
stop right here and see if I can get better help instead of just re-naming
all of them and then trying to use a different program or software and it not
working right because of the re-naming---?? Just don't know how this stuff
works, how it all interchanges or not with each other.

Ok, so the bottom line question is-
What is causing movie maker to just shut down with out warning when I
click on inport video files?

(I have XP
version 5.1...servicepac3 ...Windows movie maker version 2.1.4026.0)

 

[PapaJohn]

your version 2.1 of Movie Maker is the latest one, and it has the
compatibility list (Tools > Options).... uncheck the line items in the list
instead of finding and renaming .ax files.

I routinely work with over 50 line items in the list, with them all
unchecked.

 

[buddyorliz]

Sorry, I sould have mentioned I did that.
I have 18 listed and I even tried unchecking all of them and still....
closes when I click inport video.

Any other suggestions?
Thanks,
Liz

 

[PapaJohn]

that usually means you have to do file conversions before importing...

 

[buddyorliz]

Now you totally lost me.
File conversions?
For one thing it doesn't seam that it would matter what 'version' they were
as moviemaker closes before I can click on anything.

In the past I have had to mess with come kind of converting, but that has
not been an issue in awhile.

I do have a few issues with thumb files that come with my video clips from
my newest canon camera. Usually just deleting them right away has stopped
any of those issues. I only mention that incase that jogs something in your
memory.

If You are confident about the file conversion being the issue I will spend
the time to do what I need to, but would you Please give me step by step
help. I don't even know how to get started.

Thanks,
Liz

Ps. I read articles on the papajohn page all the time. Some have been very
helpful, some I just get lost.

 

[buddyorliz]

By the way, the info I got regarding all the ax files and codec info was on
the:
Movie Maker 2
Crashes and Hangs
papajohn web.

That was what got me concerned because I have so many of the .ax files and I
think it said more than 8 was strange.

 

[buddyorliz]

Regarding the mention of .ax files. I made notes on my copy of some of your
info.
I noticed while comparing your list to my files that,
iac25_32.ax (HUMM I have 4 named this ???)
ksproxy.ax (HUMM I have 10 of these ???)
l3codecx.ax (HUMM I have 2 of these ???)

I only considered these as 3 of the listed ones I had, I also had about 15
more. All of the below came up when I searched .ax

AC3filter.ax
claud.ax
claudfx.ax
clvsd.ax
divxaf.ax
divxdec.ax
DVDAudio.ax
ffdshow.ax
iviaudio.ax
mmswitch.ax
mpeg2parser.ax
NeResize.ax (part of nero)
nevideo.ax
wtwmplug.ax

 

[PapaJohn]

that page of my site includes this statement...

"...Be careful not to go down the path of trying to resolve crashing and
hanging issues by doing what is suggested here... if you are trying to
import or use a source file that doesn't work in Movie Maker... maybe it
can't work...."

My step-by-step info for file conversions vary by the type of file you're
starting with... what kind are they, where are they from, and if you are
already converting them, what are you using?

 

[PapaJohn]

if, with all the line items unchecked, you can import a BMP image, put it on
the timeline, and save it as a movie clip, both as a WMV and a DV-AVI file,
then Movie Maker is working.

 

[John Inzer]

Now you totally lost me.
File conversions?
For one thing it doesn't seam that it would matter what 'version'
they were as moviemaker closes before I can click on anything.

In the past I have had to mess with come kind of converting, but that
has not been an issue in awhile.

I do have a few issues with thumb files that come with my video clips
from my newest canon camera. Usually just deleting them right away
has stopped any of those issues. I only mention that incase that jogs
something in your memory.

If You are confident about the file conversion being the issue I will
spend the time to do what I need to, but would you Please give me
step by step help. I don't even know how to get started.

Thanks,
Liz

Ps. I read articles on the papajohn page all the time. Some have
been very helpful, some I just get lost.


"PapaJohn" wrote:

==================================
I have no idea what model your new Canon
is but some of the later ones (SD990 IS for
example) produce QuickTime .mov video files
that are not compatible with Movie Maker.

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[buddyorliz]

Well this is weird.
Just went to the nero vision to see why I was not just using it instead of
trying to fix wmm - and I got the messagage something like this -
The instruction a "0x7c928beb referenced memory at "0x000000" The memory
could not be "read". trying again to add a video to it I get the message
again. (I think the first one said something about applicaation error too)

Then I went back and saw you had replied so I went back to movie maker to
make sure all were un-checked then to make sure I could still import
pictures. I imported a couple from the place I had been which is the file I
last used, then went to a previous year picture file and before I could click
or as soon as I did -- I got the message exacatly: The instruction a
"0x7c928beb referenced memory at "0x000000" The memory could not be "read".
click ok to terminate the program click on cancel to debug the program.
So I went back to see if I could import more than a couple pictures from the
file that is there becaseu it was the last one I used, it let me do a few so
gambling I tried again to go to previous years and this time it let me.

You are probable right about this not being just a movie maker issue -
I am just lost. Looks like I start at the beginning - after Christmas with
all the new video clips of Santa....

Am I right to assume you have no suggestions then?

 

[PapaJohn]

right.... seems like you're still finding clues to any issues you have.
Without knowing more, I'd only be guessing and probably wrong.

 

[John Inzer]

Well this is weird.
Just went to the nero vision to see why I was not just using it
instead of trying to fix wmm - and I got the messagage something like
this -
The instruction a "0x7c928beb referenced memory at "0x000000" The
memory could not be "read". trying again to add a video to it I get
the message again. (I think the first one said something about
applicaation error too)

Then I went back and saw you had replied so I went back to movie
maker to make sure all were un-checked then to make sure I could
still import pictures. I imported a couple from the place I had been
which is the file I last used, then went to a previous year picture
file and before I could click or as soon as I did -- I got the
message exacatly: The instruction a "0x7c928beb referenced memory at
"0x000000" The memory could not be "read". click ok to terminate
the program click on cancel to debug the program.
So I went back to see if I could import more than a couple pictures
from the file that is there becaseu it was the last one I used, it
let me do a few so gambling I tried again to go to previous years and
this time it let me.

You are probable right about this not being just a movie maker issue -
I am just lost. Looks like I start at the beginning - after Christmas
with all the new video clips of Santa....

Am I right to assume you have no suggestions then?

=======================================
It's possible that you have an issue with your
video driver.

Try reducing your Graphics Hardware Acceleration
as per the instructions in the following article.

(272193) PI: How to Troubleshoot
Graphics Issues
http://support.microsoft.com/?kbid=272193
(scroll down to:
Microsoft Windows 2000 and Windows XP)

If it improves the issue...go to the support
website of your video adapter's mfg. and
search for Vista compatible drivers.

If you don't know the make and model of
your video adapter...check the documentation
that came with the computer.

Also you could try these steps...
Go to...Start / Run...type...
msinfo32 ...press enter.

On the System Information screen...choose...
Components / Display...

You should find the make and model of your
display adapter as well as the driver version.

If the driver on the support website is more
current than the one you are running...
download it and install it. Also you should find
and follow the installation instructions at the
support site.

Once the driver is updated...return your acceleration
to Full.

And...it might be worth a try to uninstall SP3.

(950249) How to remove Windows XP
Service Pack 3 from your computer
http://support.microsoft.com/kb/950249/en-us

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[buddyorliz]

I had tried reducing the Graphics Hardware Acceleration a couple times and I
just tried it again, even booting my computer after each try this time. It
did not seam to do anything different.

I am wondering why I would want to uninstall sp3 as I have had it for quite
sometime now so why would it just Now be casuing issues? The automatic
updates?

This is getting more upsetting by the day as It is Christmas time and the
grandkids will be here and I will not be able to do anything with video's.

The Nero nor the WMM is working.
Dang it....

I guess I should have know better (even though I did have a few months of
making DVD's) than to buy Nero as I had had some pretty major issues before
with just the trial, but I wanted to be able to just click a button and Burn
my video's to DVD and since MM only can be burned on CD's it wasn't working
for me. The Nero seamed eaisier to transfer everything, maybe it was the
recoding stuff, I don't know.

So let me ask this - is there something that does work (proven to work) with
windows XP that I can (do it all) edit video's, make my home movie and burn
on DVD's that can be watched on everyone's stand alone DVD players? OH Yeah
AND that can recode what ever type of picture or video I am working with a
click of a button.
- I also a couple years ago purchased NCH, turned out after I bought it I
had to buy more stuff as it was only working for music (can't remember
exacatly what the issue was, but I paid for something I really did not need)

HELP - Tell me what to buy that Will do it all.....
or am I dreaming?

Thanks for everyone's suggestions, ready for some new ones.
Liz

 

[PapaJohn]

You don't really talk about the kinds of source files you mostly use. They
could be camcorders recording to tapes, DVDs, hard drives, or flash media.
They could be video clips you're ripping off DVDs and online sites like
YouTube. They might be regular definition or high def.

If I knew your 'normal' process I might suggest something... and your target
budget might come into play. As this is the Movie Maker newsgroup, I can
only assume you would like what most users want, the perfect all-purpose
software for free. Today that's 'dreaming'.

 

[buddyorliz]

II think you may have asked me that before - sorry for not answering that, I
wasn't sure what "source files" meant.
What I Usually do is make little movies from my video clips & pictures
(from my canon powershot camera. Most come off (not sure of the phrase) as
jpg and the video clips avi. I put the SD card in the reader then transfer
everything (except the thumb files that I delete - because they mess with my
"Acronis" back up system) to one of my picture files, then what I was doing
was making short movies with wmm then after saving them, putting them on
Nero, adding up to 2 hours worth and burning them on DVD. It was all pretty
automatic - until.....
I also prefer the windows Microsoft office picture manager for editing my
pictures, maybe because I am use to it, but it does everything I need it to
do (between that and Paint).

Most all my pictures are jpg, bmp, gif and I use to have a few Tiff (from
my old dimage camera), I guess it just depends on who sends them to me and
what camera they used - ???

What I was trying to do most recently - when I probable started having the
most issues (and getting application errors) was take a part of a DVD (that I
had dubbed from one of my VHS home tapes) and make a little movie out of
that, so I could put it on myspace - so my family could see it.
I got it cut down to the part I wanted and then....
I just put the DVD in to see if I could go through the same steps and I can
not even get it to open. Another issue with Nero and the inCD (DLA or
whatever --- went through hours of misery with that stuff one time too)
probable.

I do not have high def. And I am not really sure if I have a "normal"
process. (besides the making DVD movies from my canon pictures that will play
in everyone's DVD players and I can download on MySpace)
I think you are suggesting that I can NOT just do Everything with one
program so I need to get it broke down to "most import to me" of what I want
to do.
Dang it, cuz I like to try different things....

Wow - did there use to be a perfect all-purpose software for free? LOL.
All purpose would be great, do they even make it?
Like I said I did Buy NCH over a year ago, seams it was about $70.00. I had
for some reason downloaded their free trial stuff and was having good luck so
I bought it, but turned out it did not come with the actual stuff I needed,
like the video converter (though I thought I bought the suite) so of course
they wanted me to buy more - That was the end of me using that.

Then I tried (or maybe it was before) the trial Nero and ran into all the
issues of conflict there including my DVD drives so un-installed it, then for
some reason a few months ago (June I think) I Bought it (?? go figure)
another $60.00.
I had tried the Coral trial version and was going to buy it BUT there
support was in Canada I think and Not very supportive, so I think that is why
I went back to Nero.

I'm not sure if when my automatic updates (windows, office And other) update
things if that is possible for issues - Do you know?

Can I have to many codec things?

I read somewhere on your web that you can actually look at my computer, I
can't remember the charge for that, but even if I paid you to look at it,
your not going to guarantee me you can fix it, set me up with something that
will do all the video stuff I want it to and NOT mess with any other programs
I use - Are you?

When I first got this Dell computer everything worked great, no issues, lots
of room. It was my second computer and I loved it. Not until I started using
other software (trials or complete) did I have any issues. And they pretty
much guaranteed that. I learned (not that I practice what I know) if you buy
it all together they have all ready gotten the bugs out so make sure you buy
Everything to start with. But alas I did not know what I wanted for sure.

Money is an issue - but I Need something that will work and I need to know
how to work it (support is important). I'm will to pay for another program if
there is one out there that will work!
I would need to know things like, do I uninstall all this other stuff (Nero,
Nch) do I delete drivers or codecs or????

Again,
Thanks

 

[buddyorliz]

I am now having an issue (application error and shuts down) just when I put
my card in and try and work with the video's and or pictures, in fact I can
not even save them to my computer right this minute......

 

[John Inzer]

I am now having an issue (application error and shuts down) just when
I put my card in and try and work with the video's and or pictures,
in fact I can not even save them to my computer right this
minute......

=================================
This is getting so involved it's hard to focus
on a single fix but it sounds like Nero might
be the root cause of your issues.

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[PapaJohn]

Thanks for the long chatty post... here are some slightly shorter comments:

AVI files can be compressed and decompressed with any of hundreds of codecs.
They may or may not work with Movie Maker. I'll illustrate with 3 examples.

One of my digital cameras is a Canon PowerShot SD750... it records video as
AVI files with MotionJPEG compression. Yours probably does the same. Such
files usually work in Movie Maker using a basic codec that comes with the
operating system. But when other codecs come into the system from other
places, the codec used to open it often shifts and could result in Movie
Maker issues. You could resolve the issues by unchecking a codec in the
compatibility list or installing another codec to shift it again to one
Movie Maker works OK with. The Canon MotionJPEG files import and work fine
in my MM2.1

A Flip camcorder makes AVI files compressed with the Xvid codec, something
that Movie Maker typically doesn't get along with. If they import you can
expect routine crashes and hangs. Some Sanyo camcorders record to AVI files
compressed with an MPEG-4 codec. I run with all line items in the
compatibility list unchecked and can't import the Flip or Sanyo AVI files
into MM2.1 without checking a codec in the list or converting the files to
ones that work. As I don't have a Flip or Sanyo camcorder, it's not an issue
and can deal with them as needed.

Using MPEG-2, MPEG-4, MOV, Flash and other video files each has their own
complexities and conversion to other files is needed or warrented. Even
Vista's Ultimate system, which is supposed to be able to handle MPEG-2
files, has given me problems. One of my articles on Bright Hub is about a
recent such issue. The audio track can be even more difficult to deal with
than the video. I use different software utilities for different
conversions.

Making DVDs is a totally different subject than making movies... Movie Maker
isn't involved, but can be effected by installing DVD making software. A
couple weeks ago I found that, after installing Corel's DVD Copy 6, MM2.1
wouldn't start-up without crashing, even with all line items in the
compatibility list unchecked. The resolution was to uninstall the Corel
software. It's rare that you have to totally remove an app so I wouldn't
worry about having too many codecs on your system... just deal with those
that cause problems. And you shouldn't have to delete any drivers.

Users of Nero are happy with their software. They sometimes need some
training to understand the options. I usually make discs with Roxio/Sonic
software or Vista's DVD Maker. Mostly I don't make discs, preferring online
distribution.

Yes, my 'Products and Services' page includes online problem-solving or
training sessions in which I can show you how I use my computer, or see and
control yours. There's an hourly fee for such services, as noted on the
page. Posts here, in forums, and daily email exchanges are free.

 

[Liz]

Well Sir You have taught me a lot - though my memory is not what it once was,
I am glad this forum page will be here for a long time for me to look back
on....

I am sorry for being so "Chatty" I know that is not good here, I have issues
with staying focused, especially when I am not sure what I am talking about
or where Exactly I want to wind up.

When I first starting working on this particular issue I read some of your
pages and the first two things I did were to decrease the Graphics Hardware
Acceleration Which did nothing then to rename that divxaf.ax file to
divxaf.ax_ and that did not help either. Tried that twice booting after the
second try....

This morning I got to looking at just my application files (which I -after
15 years on a computer - did not know you could do, not that I know any more
about what an application file actually is, but can find the ones I have
installed). Anyway nothing was clicking as to what the issue was.
Then---something made me think about my last downloads (something to do with
something I saw referring to December 3 date)
On that date I had downloaded two things per Nero's recommendation because
of issues there. (Neither of which helped my Nero issues )
One was - afreeCodecVT The other was a codec pack which I can not find
the name of now because I uninstalled it. I noticed the names of some things
I have discovered because of this site and others that could be the issue so
I uninstalled the pack and YEP--- No more issues - well I don't know about no
more but I can open my video's and I can open them in WMM YES YES YES.....

I don't know why just renaming some didn't work and I wish to heck I knew
what the pack was called so I could let you know but anyway for now I am up
and running again.

Thank you so much for your time and tolerance.
Liz

Ps. If you tell me how I can find the name of what I just uninstalled I will
let you know what it was