XP SP3 Problem after Installation

[Sri Ram Murthy]

Dear All,

I have updated Windows XPSP2 to SP3 (yesterday), which was downloaded from
MICROSOFT WEB Site. After completing the installation of SP3, system got
rebooted. From then I am not able to see my Login Page. I am being able to
see the mouse cursor on the black screen (Same in Safe Mode also).

My hardware is as mentioned below:
Intel Core 2 Duo Pro, 512 MB, ASUS Mother Board, 160 GB HDD (7200 RPM).

Any one have solution for this problem? ....

RGDS
Murthy

 

[Thee Chicago Wolf]

I have updated Windows XPSP2 to SP3 (yesterday), which was downloaded from

MICROSOFT WEB Site. After completing the installation of SP3, system got
rebooted. From then I am not able to see my Login Page. I am being able to
see the mouse cursor on the black screen (Same in Safe Mode also).

My hardware is as mentioned below:
Intel Core 2 Duo Pro, 512 MB, ASUS Mother Board, 160 GB HDD (7200 RPM).

Any one have solution for this problem? ....

Yes, you'll need to get the hotfix from this KB article:
http://support.microsoft.com/kb/948277

- Thee Chicago Wolf

 

[Roger Hunen]

Yes, you'll need to get the hotfix from this KB article:
http://support.microsoft.com/kb/948277

The problem described in the KB article has been driving me nuts since late april.
After logon a blank desktop appears. Most of the time I can continue by pressing
Alt+Ctrl+Del again (but not always).

Unfortunately the hotfix is not available for download. How do I get it? (I am a
Technet Plus subscriber, if this helps)

Regards,
-Roger

Note: the OP may be experiencing a different problem.

 

[FredW]

Unfortunately the hotfix is not available for download. How do I get it? (I am a
Technet Plus subscriber, if this helps)

At the very top of the article you can read:

Hotfix Download Available
View and request hotfix downloads


Have you clicked on "View and request hotfix downloads"?
If you do, there appears some kind of hotfix order form.
;-)

 

[Thee Chicago Wolf]

The problem described in the KB article has been driving me nuts since late april.
After logon a blank desktop appears. Most of the time I can continue by pressing
Alt+Ctrl+Del again (but not always).

Unfortunately the hotfix is not available for download. How do I get it? (I am a
Technet Plus subscriber, if this helps)

Regards,
-Roger

Note: the OP may be experiencing a different problem.

You can also get it from the HotfixShare. It's a good source.

- Thee Chicago Wolf

 

[Roger Hunen]

At the very top of the article you can read:

Hotfix Download Available
View and request hotfix downloads

Have you clicked on "View and request hotfix downloads"?
If you do, there appears some kind of hotfix order form.

I apparently missed this. I'll have to get used to the new Microsoft
website look and feel.

I downloaded the fix and installed it. Hopefully it will fix my problem.

Thanks,
-Roger

 

[Roger Hunen]

You can also get it from the HotfixShare. It's a good source.

Nice site. I added this one to my favorites list.

Thanks,
-Roger

 

[Thee Chicago Wolf]

I downloaded the fix and installed it. Hopefully it will fix my problem.

Thanks,
-Roger

Let us know if it does. It's good info to share.

- Thee Chicago Wolf

 

[Roger Hunen]

I downloaded the fix and installed it. Hopefully it will fix my problem.

Apparently it did: after half a dozen logons after a reboots and another
half dozen logons after a logoff I have yet to encounter the problem
again.

Regards,
-Roger

 

[Thee Chicago Wolf]

Apparently it did: after half a dozen logons after a reboots and another
half dozen logons after a logoff I have yet to encounter the problem
again.

Regards,
-Roger

Great. Good to know this fixed your issue and can be recommended to
others.

- Thee Chicago Wolf

 

[Roger Hunen]

Apparently it did: after half a dozen logons after a reboots and another
half dozen logons after a logoff I have yet to encounter the problem
again.

It appears that I shouted victory a bit too early. The problem (blank screen
after XP logon) popped up again the next day :-(

Meanwhile I have tracked down the real problem. Whenever the problem
occurred, I noticed that there was a program named humgss that would not
respond during logoff. This program is part of Hummingbird Exceed 2007.

I uninstalled Exceed and the problem seems to have gone away permanently
now (OK for almost 3 days). Since I only needed basic X-windows, I have
switched to the freeware package Xming which is working just fine for me.

Two final comments:
- I may not have needed hotfix 948277 after all. Since it does not seem to
hurt either, I have decided not to uninstall it.
- I have not found any other problem reports regarding Exceed 2007 on
Windows XP, so this may not be an Exceed problem but just something
peculiar to my system and/or network configuration.

Regards,
-Roger