xp sp2 won't boot (with ntfs.sys error message stop 0x00000024)

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Hello all,

I have an AMD Athlon Xp 2200+ with an Asus A7V8X machine
and only one 100Gb HD. I've installed on this one disk
WinME, Win2k and WinXP. Until just recently I never had
any trouble booting any of those systems through multi-
boot.

But...

I have installed XP's sp2. Just after the installation it
rebooted fine. I had a message from Norton Internet
Security asking me if I wanted to keep my Firewall
settings and not use Microsoft's Firewall. I answered yes.
A little later I started Nero. A warning came, saying the
software wasn't compatible with sp2. I nvertheless ignored
the warning and opened Nero Burning Rom. Then I shut down
my computer.

Now I can't boot either XP or 2k.

Booting XP I get the following error code: stop 0x00000024
(0x00190203 0x83749310 0xC0000102 0x00000000). If I get
this right, this is a problem with ntfs.sys.

I can't boot the computer in any of the safe modes (with
command prompt, networking, etc.), nor in the last known
good configuration. I can't either run the recovery
console. When I try to run the console, computer freezes
after stating that it is checking my drive.

If I try Safe mode, the computer loads all the drivers up
to Mup.sys, then hangs.

And so the only system I can boot my computer with is
WinME. Since my Win2k and WinXP system drives and my data
drives are on NTFS I can't access them from WINME.

However, I have been able to boot my computer using a
bootable CD-Rom with Caldera DR-Dos 7.03 on it (with NTFS
support). And so I have been able to find out that all the
files are still on my ntfs drives. I have copied some of
them onto one of my FAT32 drive and found out that the
data was clean and without corruption.

I have also ran a set of disk tests available from my
manufacturer. My disk is fine.

I have read that this boot issue could be related to an
obsolete BIOS or certain kinds of Pentium CPUs (Prescott)
or AMD 64. This was obviously not my case. Still, I
flashed my Award Bios, ver. A7V8X ACPI 1006. Now I have
the latest version (1014).

But that didn't help at all, because the next step for
resolving the problem, according to Microsoft KB 873161,
is to rename update.sys in the system32/drivers.
Unfortunately, my Caldera DR-Dos only allows me to read
from my ntfs drives. I just can't write or delete any
file.

I also have read that you could have some problems booting
into safe mode if you had Nero InCD installed (in
particular the Incdrec.sys file). Indeed I do have this
file in my system32/drivers. But the problem seems to
concern only those who try Safe mode and who don't have
problems booting normal mode. Anyway I can't rename this
system driver either.

It seems I'm not the only one with these kind of problems
(see, e.g.:
http://www.annoyances.org/exec/forum/winxp/1095734869

or

http://www.crn.com/sections/breakingnews/breakingnews.jhtml
?articleId=23905071).

Some also recommend to go into the
\$NtServicePackUninstall$\spuninst, rename spuninst.txt to
spuninst.bat and run it to deinstall sp2. But again, I
can't rename any file onto my ntfs drives...

I haven't tried yet to repair or reinstall winxp, which
would be my last resort.

So here are my questions:


1) Is it possible to boot XP without loading certain
drivers (remember I can't delete them or rename them on my
NTFS system drives) since my boot sector is on a FAT32
drive ? Like is there a command line that can be put in
boot.ini ?

2) Is it possible to boot my computer and be able to
access my ntfs drives with permission to
modify/delete/rename/write, without going through recovery
console ?

3) Is there another way to run chkdsk than puting the disk
into slave mode into another computer or going through
recovery console ? (I'm far away from any other computer).

4) Is it possible only to repair or change ntfs.sys
without altering the data on the disk ?

5) Is there any utility, running on DOS or WIN-ME, that
can help me recover my ntfs drives ?

6) How come XP makes 2K unbootable ????

7) Could this bug be related to Norton Internet Security
or Nero burning rom ?


I'm trying not to despair. Please help me !!

Thanks to all.

Prométhée Lefort
 

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