Hi,
Thanks for your posting.
Would you please help me to clarify that you have clean-reinstalled your
system and the system hang doesn't change after the clean installation?
Would you specific into the steps how did you perform the clean install?
What anti-virus application you are now using? And, do you have any other
3rd party software could cause the issue installed in your system?
Thank you for the information, we need more to go further research.
Sincerely,
Carsyn Gu
Microsoft Online Partner Support
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| From: Extreme <
[email protected]>
| Subject: Re: XP SP2 Taskbar mouse over Hourglass
| Date: Fri, 26 Nov 2004 09:38:06 -0700
| Message-ID: <
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| References: <
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| Thanks for the reply Michael but the computer doen not crash. The
| reinstall of XP was over top of the default install of the toshiba
| laptop that this problem is on. All the drivers have been updated and
| that didnt seem to make a difference.
|
|
|
| On Mon, 22 Nov 2004 14:08:17 -0800, "Michael Solomon \(MS-MVP\)"
|
| >When you reinstalled XP, did you do so over itself. If yes, there might
| >have been file corruptions as a result, either of XP or of various
| >applications you have installed.
| >
| >Here are a few things you can try to source the issue:
| >First, be sure your antivirus software has the latest definitions and
run a
| >virus scan.
| >
| >Second, download, install and run Ad Aware:
| >
www.lavasoftusa.com
| >Note: you should always be well backed up before running an application
of
| >this type.
| >
| >If your system is clear of viruses, open Control Panel, open System, go
to
| >the Advanced tab, click Settings under Startup and Recovery, remove the
| >check from "Automatically Restart" under System Failure. This will cause
| >the system to blue screen instead of restarting on errors and the
| >information on the blue screen may give a clue as to the source of the
| >issue.
| >
| >Open Control Panel, open Administrative Tools, open Event Viewer, look
for
| >errors corresponding to the crash, double click the error, the
information
| >contained within may give a clue as to the
| >source of the problem. If you don't understand the information inside,
the
| >third button down in that dialog box will copy the information,
| >you can then paste it into a message and post it here and maybe we can
| >figure out what is going on.
| >
| >Assuming you have an XP CD and not a recovery CD, place the XP CD in the
| >drive, when the setup screen appears, select "Check System
Compatibility,"
| >the report it generates may point to problem hardware or software on your
| >system. If you do not have an XP CD, you can download this application
| >known as the Upgrade Advisor from the following site:
| >
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
| >Note: If you have access to a broadband connection it might be best to
| >download using that as this is a rather large download.
| >
| >Check for the latest drivers for your hardware, especially your graphics
| >card and soundcard and all peripherals connected to your system. Do not
use
| >Windows Update for this, go to the device manufacturer's web sites and if
| >you install updated drivers, ignore the message about drivers being
unsigned
| >by Microsoft. *Before installing any drivers, be sure you are well
backed
| >up and it's probably a good idea to manually create a restore point in
| >System Restore in case you have problems as a result of the driver update
| >and note, System Restore is not a substitute for a backup. Start\All
| >Programs\Accessories\System Tools\System Restore
|
|
