B
Bert
Hi all
My sincere apologies that this post is so long.
The problem is that I cannot access Windows XP SP2 Help and Support Centre.
I do not use the Help and Support Centre very often and it may be 2 months
or more since I last accessed it. Yesterday was the first time I have used
it and the problem may have been present before SP2 was installed on August
13. With three exceptions, that being Mailwasher 4.1.9, Norton System Works
2004 and Ad-Aware SE 1.05 no error messages are seen when their Help feature
is requested. All that happens (apart from the above) is that an hour glass
momentarily appears with no help appearing.
In order to rectify the problem I have tried:
1.. Running sfc /scannow from Start Run OK reveals that no corrupted files
arere found.
2.. Using Start Run helpctr -regserver OK no error messages reported.
3.. Using Start Run services.msc reports that Help and Support service is
set to automatic and is started.
4.. C:\windows\inf\pchealth.inf, then right click, and choose install. I
used XP SP2 files to carry out a fresh install - no change.
5.. I logged on from safe mode - no change to accessing Help and Support.
6.. I logged on as a different user with administrative privileges - no
change.
7.. I tried Start Run msinfo32 OK. System information does not appear.
Nor will it appear from the Start menu. Just a momentarily appearing hour
glass.
8.. When I use the Help command from either Internet Explorer or Windows
Explorer there is no access. to the Help function
9.. I have done an extensive searches of the Microsoft Knowledge Base and
Google to no effect.
10.. Norton Anti-Virus 2004, Ad-Aware SE 1.05 and Spybot Search and
Destroy 1.3 all give clean scans. So does an online scan at Symantec's
Security Centre.
11.. When run chkntfs C: and chkdsk /r report no file problems .
It is probably unrelated but System Restore reports that it cannot make any
changes during a restore. In other words there may be a corrupted restore
point making all of them useless. Please address any replies to the news
group. My email address is false. Bert Smith
My sincere apologies that this post is so long.
The problem is that I cannot access Windows XP SP2 Help and Support Centre.
I do not use the Help and Support Centre very often and it may be 2 months
or more since I last accessed it. Yesterday was the first time I have used
it and the problem may have been present before SP2 was installed on August
13. With three exceptions, that being Mailwasher 4.1.9, Norton System Works
2004 and Ad-Aware SE 1.05 no error messages are seen when their Help feature
is requested. All that happens (apart from the above) is that an hour glass
momentarily appears with no help appearing.
In order to rectify the problem I have tried:
1.. Running sfc /scannow from Start Run OK reveals that no corrupted files
arere found.
2.. Using Start Run helpctr -regserver OK no error messages reported.
3.. Using Start Run services.msc reports that Help and Support service is
set to automatic and is started.
4.. C:\windows\inf\pchealth.inf, then right click, and choose install. I
used XP SP2 files to carry out a fresh install - no change.
5.. I logged on from safe mode - no change to accessing Help and Support.
6.. I logged on as a different user with administrative privileges - no
change.
7.. I tried Start Run msinfo32 OK. System information does not appear.
Nor will it appear from the Start menu. Just a momentarily appearing hour
glass.
8.. When I use the Help command from either Internet Explorer or Windows
Explorer there is no access. to the Help function
9.. I have done an extensive searches of the Microsoft Knowledge Base and
Google to no effect.
10.. Norton Anti-Virus 2004, Ad-Aware SE 1.05 and Spybot Search and
Destroy 1.3 all give clean scans. So does an online scan at Symantec's
Security Centre.
11.. When run chkntfs C: and chkdsk /r report no file problems .
It is probably unrelated but System Restore reports that it cannot make any
changes during a restore. In other words there may be a corrupted restore
point making all of them useless. Please address any replies to the news
group. My email address is false. Bert Smith