XP SP-2 Won't Shutdown

[Guest]

I've looked at the other posts, including the website
http://aumha.org/win5/a/shtdwnxp.php, and it doesn't seem to match my
problem...

I go to Shut Down... Shut Down...

And nuthin'.

Sometimes it will give me the "ccApp won't shut down... ENd Now?" option.

But it just hangs, it doesn't shut down running programs, etc. etc....

So I have to power off to reboot. That can't be good!

Any thoughts would be great.

Thanks

 

[Carey Frisch [MVP]]

Message: "ccApp.exe is not responding" during computer restart or shut down
http://symantec.atgnow.com/consumer...t;ccApp.exe+is+not+responding&resultType=5000

I would suggest running a disk cleanup, checkdisk, and defrag:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

HOW TO: Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp


Afterward, install the following:

User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

What's User Profile Hive Cleanup Service (UPHClean)?
http://www.windowsitpro.com/Articles/Print.cfm?ArticleID=42257

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| I've looked at the other posts, including the website
| http://aumha.org/win5/a/shtdwnxp.php, and it doesn't seem to match my
| problem...
|
| I go to Shut Down... Shut Down...
|
| And nuthin'.
|
| Sometimes it will give me the "ccApp won't shut down... ENd Now?" option.
|
| But it just hangs, it doesn't shut down running programs, etc. etc....
|
| So I have to power off to reboot. That can't be good!
|
| Any thoughts would be great.
|
| Thanks

 

[Carey Frisch [MVP]]

Message: "ccApp.exe is not responding" during computer restart or shutdown
http://service1.symantec.com/SUPPOR...86?OpenDocument&src=bar_sch_nam&seg=hm--Carey FrischMicrosoft MVPWindows - Shell/UserMicrosoft Community Newsgroupsnews://msnews.microsoft.com/-------------------------------------------------------------------------------------------"RJB" wrote:| I've looked at the other posts, including the website| http://aumha.org/win5/a/shtdwnxp.php, and it doesn't seem to match my| problem...|| I go to Shut Down... Shut Down...|| And nuthin'.|| Sometimes it will give me the "ccApp won't shut down... ENd Now?" option.|| But it just hangs, it doesn't shut down running programs, etc. etc....|| So I have to power off to reboot. That can't be good!|| Any thoughts would be great.|| Thanks

 

[Rock]

I've looked at the other posts, including the website
http://aumha.org/win5/a/shtdwnxp.php, and it doesn't seem to match my
problem...

I go to Shut Down... Shut Down...

And nuthin'.

Sometimes it will give me the "ccApp won't shut down... ENd Now?" option.

But it just hangs, it doesn't shut down running programs, etc. etc....

So I have to power off to reboot. That can't be good!

Any thoughts would be great.

Thanks

ccApp is a Norton file. Uninstall/reinstall the program, check with
Norton tech support or do some clean boot troubleshooting to see if some
other programs is also contributing to the problem.

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

 

[Guest]

Thanks. I will try all this tonight or tomorrow night.

I seem to remember, back in the days of 95 or 98, at least, that my Windows
defrag spun and spun and spun and kept restarting (I don't know if that's the
term Windows used?). Whatever it did, the defrag never seemed to gain
traction.

So, do I need to run Analyze and Defrag in Safe Mode? Or what?

I have used Norton's defrag in the past on this machine, but it seems like
I should use the native MS version for this.

Thanks,


(And I knew ccApp was part of Norton; since it didn't seem to go in lockstep
with my shutdown problems, I never bothered reinstalling it. Norton always
seems to be one of those programs where the reinstall has unintended effects
- I think because of the subscription-based nature of it?)

Anyway, thanks, and I will be back if this doesn't do the trick!

rjb

 

[Guest]

One other q for Carey on the UPH Cleanup...

I am not running these machines in a network, and my User Profile is the one
loaded about 95-98 percent of the time. Should I still install?

Thanks