XP Shutdown problem or not

[Colin Moore]

Hi

Having a problem with a Users machine, where they go to
shutdown at
the end of the day by doing the usual, clicking on start
and selecting
shutdown. This does nothing.

Now if they press ctrl-alt-delete, the lock computer
screen comes up
with the username displayed. They enter their password
and you get a
normal desktop screen. When they select start and then
shutdown, the
machine shuts down properly.

This is happening in not just our department but other
departments
throughout the organisation.

Cheers



Colin Moore
Bsc (Hons), MCSA
IT Support Officer

 

[Will Denny]

Hi

For shutdown/restart problems, please have a look at MVP Jim Eshelman's web site:

http://aumha.org/win5/a/shtdwnxp.htm
http://aumha.org/win5/a/tshoot.htm

 

[R. McCarty]

If the problem is prevalent throughout your Enterprise, then it is
either the computer's image or an interaction with a application
installed on the computer. What brand of computer are they ?
What type of customizing do you do on them before deployment?
Also do the computers join a Domain ?, this might be a server
issue with roaming profiles or a shutdown script.

 

[Guest]

Hi

The problem only seem to arise after various patches had
been applied after us installing service pack1. The
patches are around the time of the Blaster worm if I
remember correctly.

Regards

Col