XP service pack 2 prevents installation of software no shortcut er

[Guest]

Hi
i am totally new to forums, but would be enormously gratefull if anyone can
shed any light on this issue for me. I have windows XP home on a pentium 4
machine with adequate ram/cpu (recently overhauled) and am unable to install
the art software for my daughter (kidpix) because the process is halted about
halfway through by an error message stating that no shortcut could be
created. I am told this is because the machine is older and that there is
something in windows service pack 2 which is causing this.
Many thanks
simon.

 

[Maincat]

Hi
i am totally new to forums, but would be enormously gratefull if anyone
can
shed any light on this issue for me. I have windows XP home on a pentium 4
machine with adequate ram/cpu (recently overhauled) and am unable to
install
the art software for my daughter (kidpix) because the process is halted
about
halfway through by an error message stating that no shortcut could be
created. I am told this is because the machine is older and that there is
something in windows service pack 2 which is causing this.
Many thanks
simon.

Try installing the software with no antivirus software running. Turn the AV
back on when you've installed.

Please report back and let us know if that worked.

 

[Guest]

Try installing the software with no antivirus software running. Turn the AV
back on when you've installed.

Please report back and let us know if that worked.


hi thanks for replying

i have switched off the symantec auto protect located at the small task bar
bottom right (which is the only thing i could find to effectively switch
Norton off)
and attempted a install . Unfortunately exactly the same thing occurs at the
same point , i get an error message saying 'cannot create shortcut' at which
point the install wizard seems to dissapear and the install process appears
to crash. I've tried leaving it for sometime but the only thing that happens
is the cd drive becomes reluctant to eject the disc !
cheers
simon.

 

[Ken Blake]

Hi
i am totally new to forums, but would be enormously gratefull if
anyone can shed any light on this issue for me. I have windows XP
home on a pentium 4 machine with adequate ram/cpu

How much RAM?

(recently
overhauled) and am unable to install the art software for my daughter
(kidpix) because the process is halted about halfway through by an
error message stating that no shortcut could be created. I am told
this is because the machine is older and that there is something in
windows service pack 2 which is causing this.

I very strongly doubt whether either of those has anything to do with the
problem at all. You probably have something running that's interfering
withthe installation.

Try stopping all running running programs, including those running in the
background (stop them from Task Manager if necessary) including your
security software (if you have an always-on internet connection, disconnect
it first) and try again.

 

[Bob I]

Kidpix support page
http://support.riverdeep.net/

 

[Maincat]

How much RAM?




I very strongly doubt whether either of those has anything to do with the
problem at all. You probably have something running that's interfering
withthe installation.

Try stopping all running running programs, including those running in the
background (stop them from Task Manager if necessary) including your
security software (if you have an always-on internet connection,
disconnect it first) and try again.

What's a 'running running program'?

 

[Ken Blake]

What's a 'running running program'?

It's one that appears in a typo typo sentence.
[/QUOTE]

 

[Maincat]

It's one that appears in a typo typo sentence.

[/QUOTE]

That's got a special name hasn't it? I've typed 'the the' several times
before. I wonder why we do it?

 

[Ken Blake]

That's got a special name hasn't it?[/QUOTE]


Probably. Most things do. But I either forgot it or never knew it.

I've typed 'the the' several times before. I wonder why we do it?

Other than saying that I make many typos of various kinds because my brain
and my fingers work at two different speeds and are usually out of synch
with each other, I don't know.

 

[Guest]

Kidpix support page
http://support.riverdeep.net/


Hi Bob thanks

been there already - doesn't seem to have any direct way of contacting
'Broderbund' like so many of these company's - only the dreaded FAQ's which
you can be sure has the answer to all problems but the one you have ! (yes i
looked ! despite my cynicism with regards to this )

 

[Guest]

What's a 'running running program'?


Hi Ken Ken ;}

thanks for your reply , the machine has 750mb ram (only single data - as i
said it's old by todays standards) and it has a P4 processor 2.4 gig. It has
literally just been overhauled cleaned , new fan etc and had a complete fresh
install of windows XPhome, on account of the fact it was previously locked
down with the 'blue screen of death' thanks to my wonderfull kids!
I have done as you suggested - disconnected internet , shut down all
firewall/AV and other background running things that i could find open, and
still exactly the same scenario - it goes two thirds through the install ,
gets to the error message 'cannot create shortcut' and then cuts out.
We got the same error message when we downloaded and installed microsoft
messenger live however in this instance it ignored the shortcut failure and
continued to install the rest of it's necessary components !
cheers
simon.

 

[Bob I]

:



been there already - doesn't seem to have any direct way of contacting
'Broderbund' like so many of these company's - only the dreaded FAQ's which
you can be sure has the answer to all problems but the one you have ! (yes i
looked ! despite my cynicism with regards to this )

This link indicates otherwise.

http://support.riverdeep.net/contact_us.asp?id=1294820708&active=Y

 

[Ken Blake]

thanks for your reply , the machine has 750mb ram (only single data - as i
said it's old by todays standards) and it has a P4 processor 2.4 gig. It
has
literally just been overhauled cleaned , new fan etc and had a complete
fresh
install of windows XPhome, on account of the fact it was previously locked
down with the 'blue screen of death' thanks to my wonderfull kids!
I have done as you suggested - disconnected internet , shut down all
firewall/AV and other background running things that i could find open,
and
still exactly the same scenario - it goes two thirds through the install ,
gets to the error message 'cannot create shortcut' and then cuts out.
We got the same error message when we downloaded and installed microsoft
messenger live however in this instance it ignored the shortcut failure
and
continued to install the rest of it's necessary components !

What anti-virus and anti-spyware programs do you run, and are they all up to
date?