XP Service pack 2 and Direct Access Component from Veritas

[Guest]

Once I installed SP2, Vertitas Software's direct access compnent
tfswctrl.exe, which allowed me to use their version of DLA for both Roxio
media Center and HP's DVD writer software could not run. I can still burn
to CD's or DVD's but with less ease and with occasional lock ups.

At the moment, I find no software updates from veritas, HP or Roxio that
address this issue

Any thoughts and or comments would be appreciated.

 

[Guest]

Is this going to be fixed? I have the same problem with the HP DLA software
which I suspect is the same thing. Here is the error I'm getting:

EventType : BEX P1 : tfswctrl.exe P2 : 1.2.93.0 P3 : 3c082b85
P4 : kernel32.dll P5 : 5.1.2600.2180 P6 : 411096b4 P7 : 00010f8b
P8 : c0000409 P9 : 00000000

Unlike some of the other posts I've seen, I'm still able to use drag and
drop on the CD-RW drive. Not sure why.

Any updates are appreciated.

Thanks,
Bill

 

[Guest]

I ended up unistalling HPDLA and probably Veritas also (although I don't
remember exactly about Veritas). I also had to unistall Roxio's media
center, run a program from them called Roxiozap to clear out all registry
entries from older Roxio versions, reinstall Roxio media center and things
are working fine.

Here is the response from Roxio with directions for the clean unistall and
reinstall:
"Thank you for contacting Roxio Technical Support

This information applies to the following product(s):

Easy Media Creator 7

This information applies to the following operating system(s):
Windows XP Home Edition
Windows XP Professional Edition

Issue:
How to perform a clean uninstall and reinstall of Easy Media Creator 7

Resolution:
1. Uninstall the software.

a. If running Windows 2K click on the "Start" button, then select "Settings"
and then select "Control Panel". If running Windows XP click on the "Start"
button, then select "Control Panel".
b. In the "Control Panel", double click on the "Add/Remove Programs" icon.
c. Highlight the "Roxio Easy Media Creator 7" line and then click the
"Remove" button.

2. Perform a clean boot of your system

Note: Please skip this step if you are using Windows 2000 Professional

a. Click on "Start and select "Run"
b. In the Run box type msconfig, and hit "Ok"
c. On the General Tab, click "Selective Startup".
d. Remove the checkmark beside "Load Startup Items".
e. Apply the changes then close the Configuration Utility and restart your
computer.

3. Download the RoxiZap application

a. Click on the "Start" button, and then click on "Internet Explorer". (If
you do not use Internet Explorer please open your Web Browser)
b. In the address bar type in the following internet address and the press
the "Enter" key


http://softwareupdates.roxio.com/gm/support/tools/roxizap.exe


c. When the window appears prompting you to "Open" or "Save" the file, click
on the "Save" button
d. In the pull down menu titled "Save In" select the entry marked "Desktop"
and then click the "Save" button



4. Running the RoxiZap application


a. Close any open applications
b. On your desktop locate and double click on the "RoxiZap" icon.
c. This will launch the application and ask if you would like to "Zap Easy
CD Creator 4 or 5", click the "Yes" button.
d. Read through the information on the license screen and then click on the
"I Agree" button.
e. Once the removal process is complete you will be prompted to reboot the
PC. Click on the "Yes" button to reboot your PC.


5. Reinstall the software.


a. Place your Easy Media Creator 7 disc in your CD drive.
b. Within 5-10 seconds you should see a prompt saying the disc has been
detected and asking if you would like to install the program.
c. Continue with the installation and reboot the PC when prompted.

GOOD LUCK!

Dr. Artie Kopelman

 

[Guest]

Bill,

I had to unistall HPDLA and then do aclean unistall and reinstall of Roxio's
media center 7. That did the trick. Here are instructions from Roxio:
Thank you for contacting Roxio Technical Support


This information applies to the following product(s):


Easy Media Creator 7


This information applies to the following operating system(s):


Windows XP Home Edition
Windows XP Professional Edition


Issue:
How to perform a clean uninstall and reinstall of Easy Media Creator 7


Resolution:


1. Uninstall the software.


a. If running Windows 2K click on the "Start" button, then select "Settings"
and then select "Control Panel". If running Windows XP click on the "Start"
button, then select "Control Panel".
b. In the "Control Panel", double click on the "Add/Remove Programs" icon.
c. Highlight the "Roxio Easy Media Creator 7" line and then click the
"Remove" button.


2. Perform a clean boot of your system


Note: Please skip this step if you are using Windows 2000 Professional


a. Click on "Start and select "Run"
b. In the Run box type msconfig, and hit "Ok"
c. On the General Tab, click "Selective Startup".
d. Remove the checkmark beside "Load Startup Items".
e. Apply the changes then close the Configuration Utility and restart your
computer.


3. Download the RoxiZap application


a. Click on the "Start" button, and then click on "Internet Explorer". (If
you do not use Internet Explorer please open your Web Browser)
b. In the address bar type in the following internet address and the press
the "Enter" key


http://softwareupdates.roxio.com/gm/support/tools/roxizap.exe


c. When the window appears prompting you to "Open" or "Save" the file, click
on the "Save" button
d. In the pull down menu titled "Save In" select the entry marked "Desktop"
and then click the "Save" button



4. Running the RoxiZap application


a. Close any open applications
b. On your desktop locate and double click on the "RoxiZap" icon.
c. This will launch the application and ask if you would like to "Zap Easy
CD Creator 4 or 5", click the "Yes" button.
d. Read through the information on the license screen and then click on the
"I Agree" button.
e. Once the removal process is complete you will be prompted to reboot the
PC. Click on the "Yes" button to reboot your PC.


5. Reinstall the software.


a. Place your Easy Media Creator 7 disc in your CD drive.
b. Within 5-10 seconds you should see a prompt saying the disc has been
detected and asking if you would like to install the program.
c. Continue with the installation and reboot the PC when prompted.

GOOD LUCK!
Dr. Artie Kopelman