XP Prof Crashed ,and your suggestions

[mac64]

Thanks Gents: I have tried your common recovery things
and can't get my system to fire up!,after crashing.
My XP tries to start and during the course of trying the
one line highlited warning appears"Trend Chip away virus
(r)on guard version 1-64) Then things go to a black
screen with only the mouse arrow displayed...Any ideas?
Would really appreciate any help ..I can get safe mode
screen but have tried all options without any
result..Thanks..Paul

 

[Leonard Severt [MSFT]]

Thanks Gents: I have tried your common recovery things
and can't get my system to fire up!,after crashing.
My XP tries to start and during the course of trying the
one line highlited warning appears"Trend Chip away virus
(r)on guard version 1-64) Then things go to a black
screen with only the mouse arrow displayed...Any ideas?
Would really appreciate any help ..I can get safe mode
screen but have tried all options without any
result..Thanks..Paul

I would use MSConfig to t-shoot what startup program or service is
causing the problem. Here is article that covers this.

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560

It may be a problem with the Tread Chip AV.

Leonard Severt

Windows 2000 Server Setup Team

 

[mac64]

Thanks..But I cannot get to the start.run type situation
as most of these remedies seem to require..Paul

 

[Leonard Severt [MSFT]]

Thanks..But I cannot get to the start.run type situation
as most of these remedies seem to require..Paul

I thought you said you could boot in Safe Mode?


Leonard Severt

Windows 2000 Server Setup Team

 

[mac64]

-----Original Message-----


I thought you said you could boot in Safe Mode?


Leonard Severt

Windows 2000 Server Setup Team
I can get safe mode screen up but none of the options do

anything except bring up a full page of file descriptions
and then goes back to black screen...Thanks Paul

 

[Steve C. Ray]

Go into BIOS and disable the BIOS virus protection (Trend)

 

[mac64]

It's allready disabled!! Thanks Paul

-----Original Message-----
Go into BIOS and disable the BIOS virus protection (Trend)

--
Steve C. Ray




.