xp pro restart setup

[ranscozi]

When I boot the computer, I get the splash screen with the progress bar and
then a screen that states "setup is being restarted...". After that I get a
black screen that shows the pointer with the hour glass for a few seconds and
the mouse pointer responds, but nothing else responds. I have let it set
this way for several hours and still nothing else. Any suggestions?

 

[Jose]

When I boot the computer, I get the splash screen with the progress bar and
then a screen that states "setup is being restarted...".  After that I get a
black screen that shows the pointer with the hour glass for a few secondsand
the mouse pointer responds, but nothing else responds.  I have let it set
this way for several hours and still nothing else.  Any suggestions?

Please describe the events leading up to this affliction.

(what do you think happened)

 

[PA Bear [MS MVP]]

When I boot the computer, I get the splash screen with the progress bar
and
then a screen that states "setup is being restarted...". After that I get
a
black screen that shows the pointer with the hour glass for a few seconds
and the mouse pointer responds, but nothing else responds. I have let it
set this way for several hours and still nothing else. Any suggestions?

Several:

• Which version of the Windows operating system am I running?
http://windows.microsoft.com/en-us/...-of-the-windows-operating-system-am-i-running

• Is my PC running the 32-bit or 64-bit version of Windows?
http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?