xp pro restart setup

  • Thread starter Thread starter ranscozi
  • Start date Start date
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ranscozi

When I boot the computer, I get the splash screen with the progress bar and
then a screen that states "setup is being restarted...". After that I get a
black screen that shows the pointer with the hour glass for a few seconds and
the mouse pointer responds, but nothing else responds. I have let it set
this way for several hours and still nothing else. Any suggestions?
 
When I boot the computer, I get the splash screen with the progress bar and
then a screen that states "setup is being restarted...".  After that I get a
black screen that shows the pointer with the hour glass for a few secondsand
the mouse pointer responds, but nothing else responds.  I have let it set
this way for several hours and still nothing else.  Any suggestions?
Click to expand...

Please describe the events leading up to this affliction.

(what do you think happened)
 
ranscozi said:
When I boot the computer, I get the splash screen with the progress bar
and
then a screen that states "setup is being restarted...". After that I get
a
black screen that shows the pointer with the hour glass for a few seconds
and the mouse pointer responds, but nothing else responds. I have let it
set this way for several hours and still nothing else. Any suggestions?
Click to expand...

Several:

• Which version of the Windows operating system am I running?
http://windows.microsoft.com/en-us/...-of-the-windows-operating-system-am-i-running

• Is my PC running the 32-bit or 64-bit version of Windows?
http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
 
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