B
Brent Obenour
I have used XP Professionals ntbackup.exe utility
successfully for quite some time but it recently failed
and all my attempts to revive it have failed as well. I
had a weekly rotation and pushed the backup file to
another computer for safe keeping during the night. This
had all worked perfectly for weeks and suddenly stopped.
I do not have a tape drive system or anything else, just
have it back up to a mapped drive.
The symptoms are that when I try and manually start
ntbackup.exe (this is not a scheduled backup permissions
problem that many users experience) it gives me the
hourglass for maybe three seconds, then it looks like
nothing is happening. About 15 seconds later, a small
window that says "Backup Utility" appears with a note
that says "Looking for backup devices...." After several
minutes it eventually shows as not responding and I have
to go into task manager to kill it. I am running under
my user account and I am an administrator, no password
changes, etc. since the problem started. It acts like it
is starting then just seems to forget what it was doing -
like it has Alzheimer's.
When checking to see if they were being completed as
scheduled, I noticed that the last successful backup was
1/15/04 and that every one the week prior (I do a weekly
full followed by a series of daily backups) had been
successful. I had installed no new software and had not
changed passwords, etc. The only things that had been
done were the installation of Microsoft updates, the
update after the last good backup on 1/15/04 was: 2004
Security Update for Microsoft Windows (KB824141). I went
into add/remove programs and removed this update but it
had no effect.
The event viewer shows it trying to start and an error
that reads "The server {D61A27C6-8F53-11D0-BFA0-
00A024151983} did not register with DCOM within the
required timeout." Source: DCOM Event ID: 10010. I can
see the following "The Removable Storage service was
successfully sent a start control." and then in the same
minute "The Removable Storage service entered the stopped
state." event is recorded.
I would be delighted if anyone can unravel this mystery
and help me get this back online.
Regards,
Brent Obenour
Note: my email address should use letter "o" where I have
numeral zero - SPAM avoidance
successfully for quite some time but it recently failed
and all my attempts to revive it have failed as well. I
had a weekly rotation and pushed the backup file to
another computer for safe keeping during the night. This
had all worked perfectly for weeks and suddenly stopped.
I do not have a tape drive system or anything else, just
have it back up to a mapped drive.
The symptoms are that when I try and manually start
ntbackup.exe (this is not a scheduled backup permissions
problem that many users experience) it gives me the
hourglass for maybe three seconds, then it looks like
nothing is happening. About 15 seconds later, a small
window that says "Backup Utility" appears with a note
that says "Looking for backup devices...." After several
minutes it eventually shows as not responding and I have
to go into task manager to kill it. I am running under
my user account and I am an administrator, no password
changes, etc. since the problem started. It acts like it
is starting then just seems to forget what it was doing -
like it has Alzheimer's.
When checking to see if they were being completed as
scheduled, I noticed that the last successful backup was
1/15/04 and that every one the week prior (I do a weekly
full followed by a series of daily backups) had been
successful. I had installed no new software and had not
changed passwords, etc. The only things that had been
done were the installation of Microsoft updates, the
update after the last good backup on 1/15/04 was: 2004
Security Update for Microsoft Windows (KB824141). I went
into add/remove programs and removed this update but it
had no effect.
The event viewer shows it trying to start and an error
that reads "The server {D61A27C6-8F53-11D0-BFA0-
00A024151983} did not register with DCOM within the
required timeout." Source: DCOM Event ID: 10010. I can
see the following "The Removable Storage service was
successfully sent a start control." and then in the same
minute "The Removable Storage service entered the stopped
state." event is recorded.
I would be delighted if anyone can unravel this mystery
and help me get this back online.
Regards,
Brent Obenour
Note: my email address should use letter "o" where I have
numeral zero - SPAM avoidance