XP Photo printing wizard

[Guest]

Hi all,

Wondered if you could help with the following:

We've just re-imaged a number of pc's using windows XP Pro but have found a
minor problem being that when users use the XP photo printing wizard it
allows them to select the photos, choose a printer, choose the size etc. But
when they click next for the final time, when the photos get sent to the
printer, an error message is displayed as shown below:

Photo Printing Wizard Error
The following error occurred while the wizard was attempting to print your
pictures
An internal error occurred

Then there's an ok button which upon clicking closes the wizard. We know
it's not the printer as we can print individual pictures to the same printer
using paint for example just not via the wizard. The PC's are all on a
windows XP domain with windows 2003 servers. The printing wizard works fine
on a pc next to the pc's with this problem although this pc is a different
model to the rest.

Any help/ideas would be much appreciated

Cheers

Chris

 

[John Inzer]

Hi all,

Wondered if you could help with the following:

We've just re-imaged a number of pc's using windows XP
Pro but have found a minor problem being that when users
use the XP photo printing wizard it allows them to select
the photos, choose a printer, choose the size etc. But
when they click next for the final time, when the photos
get sent to the printer, an error message is displayed as
shown below:

Photo Printing Wizard Error
The following error occurred while the wizard was
attempting to print your pictures
An internal error occurred

Then there's an ok button which upon clicking closes the
wizard. We know it's not the printer as we can print
individual pictures to the same printer using paint for
example just not via the wizard. The PC's are all on a
windows XP domain with windows 2003 servers. The
printing wizard works fine on a pc next to the pc's with
this problem although this pc is a different model to the
rest.

Any help/ideas would be much appreciated

Cheers

Chris

==================================
It's possible that routine maintenance
would improve the issue...Disk Cleanup,
Error Checking, Defrag...

Maybe the following article will offer
some ideas:

(308028) Resources for Troubleshooting
Printing Problems in Windows XP
http://support.microsoft.com/?kbid=308028

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

 

[Guest]

I have found the Fax-viewer Connects to the WIZARD in a better way..OPEN your
Picture into the Fax-viewer..Click the Little Printer-button..the WIZARD
should take you the rest of the way.

 

[Guest]

Hi all,

Many thanks for your messages and ideas

I've completed a Disk Cleanup, Error Checking, Defrag etc put to no luck -
it's still saying the same error message.

I've also tried opening the print wizard through the fax viewer but again no
luck - same error message

We have also since found that it is affecting all the PC's with the same
image as this one which we ghosted around to some 30 - 40 PC's. So we're
hoping it's a fairly easy fix but it's not looking too promising.

Any other ideas/comments would be gratefully recieved

Thanks for all your help

Chris

 

[John Inzer]

Hi all,

Many thanks for your messages and ideas

I've completed a Disk Cleanup, Error Checking, Defrag etc
put to no luck - it's still saying the same error message.

I've also tried opening the print wizard through the fax
viewer but again no luck - same error message

We have also since found that it is affecting all the
PC's with the same image as this one which we ghosted
around to some 30 - 40 PC's. So we're hoping it's a
fairly easy fix but it's not looking too promising.

Any other ideas/comments would be gratefully recieved

Thanks for all your help

Chris

========================================
Sorry, I don't know the answer...maybe it's an
issue with your printer.

Do you have more than one printer connected?
Maybe uninstalling all but one would be a start.

Are the printer drivers the most recent available
from the manufacturer?

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

 

[Guest]

The next thing to check is "what about FAXING"..how is FAXING useing your
PC..is there some conversion to the Image(??)..just for the MODEM or FAX
portion of the Print software..I have just added the FAX-contents to my
Printer Software and at the start I have found it Not so reliable..I expect
maybe Updates are Needed..don't really know..or if your Image is not Running
inside of a Program maybe you need to try a differant software..if this
Image(you describe)some 30-40 Machines..is a Desktop Image..try Bitmap.