A
az it guy
Hello,
I have a laptop that I am trying to recover from a BSOD error. The laptop is
part of a domain running XP SP2 and was getting a BSOD error on the
volsnap.sys file. After running a repair through the recovery console, the
laptop got past the BSOD error and comes up to a blue screen. The problem is
that there is no logon window. I can see the mouse cursor, move it around,
but there is nothing that will allow me to enter a username and password.
I have run a repair a couple of times, copied the logonui and winlogon files
from another pc to this, and checked the event log remotely. When I try
logging into safe mode, there is just a black screen with Safe Mode written
in each corner of the screen but again no box. I did upgrade the BIOS
thinking there may be a hardward issue but found that if I move the hard
drive to another laptop, I get the same error.
When I try to upgrade to SP3, I get errors saying Windows was unable to save
all the data for file c:\windows.0\pchealth\helpctr\indices. The data has
been lost. This error may be caused by a failure of your computer hardware or
network connection.
Anyways, I am trying to get the logon window to come up. I have already
mounted the hard drive and copied the files off but this issue just has me
baffled! Any suggestions?
Thank you
I have a laptop that I am trying to recover from a BSOD error. The laptop is
part of a domain running XP SP2 and was getting a BSOD error on the
volsnap.sys file. After running a repair through the recovery console, the
laptop got past the BSOD error and comes up to a blue screen. The problem is
that there is no logon window. I can see the mouse cursor, move it around,
but there is nothing that will allow me to enter a username and password.
I have run a repair a couple of times, copied the logonui and winlogon files
from another pc to this, and checked the event log remotely. When I try
logging into safe mode, there is just a black screen with Safe Mode written
in each corner of the screen but again no box. I did upgrade the BIOS
thinking there may be a hardward issue but found that if I move the hard
drive to another laptop, I get the same error.
When I try to upgrade to SP3, I get errors saying Windows was unable to save
all the data for file c:\windows.0\pchealth\helpctr\indices. The data has
been lost. This error may be caused by a failure of your computer hardware or
network connection.
Anyways, I am trying to get the logon window to come up. I have already
mounted the hard drive and copied the files off but this issue just has me
baffled! Any suggestions?
Thank you