| Every day when I boot up, I get a mesage that there are updates to install.
| After a few days, I noticed that the update is always the same size. The
| following message pops up:
| Installing Update for Windows XP (KB967715) (update 1 of 1)...
|
| 967715 KB
|
|
|
| Since it is always the same size, it appears update is installing the same
| patch over and over. Any ideas on how to get it to stop?
|
|
|
| Thanks,
|
| Howard Rubin
|
|
Answer:
Determine whether the update was installed
To determine whether the update was installed, use one of the following methods.
Method 1: Review the installation history
To review the installation history, follow these steps:
· Click Start, point to All Programs, and then click Windows Update or Microsoft
Update.
· On the Web site, click Review your update history.
· Locate the most recent entry for the specific update.
· Note the color of the icon in the Status column. If the icon is green, the update
was installed. If the icon is red, the update was not installed.
Method 2: Examine the installation log file
To examine the installation log file,
click Start, click Run, type %Windir%\KB967715.log, and then press ENTER.
If an entry that is similar to the following is present, the update was installed.
Note In this sample entry, x represents a numeric value.
RebootNecessary = x,WizardInput = x, DontReboot = x, ForceRestart = x
Troubleshoot the problem
To troubleshoot the problem, use one of the following methods, depending on whether
the update was installed.
How to troubleshoot the problem if the update was not installed
If a red icon or an error message appears next to the update on the update Web
site, visit the following Microsoft Web site for more information about how to
troubleshoot the problem:
906602 (
http://support.microsoft.com/kb/906602/ ) How to troubleshoot Windows
Update, Microsoft Update, and Windows Server Update Services installation
issues
How to troubleshoot the problem if the update was installed
If a green icon appears next to the update on the update Web site, and you have
installed the update at least three times, use the following methods to
troubleshoot the problem. Use each method in turn. If a method does not solve
the problem, go on to the next method.
To obtain the latest version of this tool, visit the Windows Update Web site or the
Microsoft Update Web site. For more information about this tool, click the following
article number to view the article in the Microsoft Knowledge Base:
890830 (
http://support.microsoft.com/kb/890830/ ) The Microsoft Windows Malicious
Software Removal Tool helps remove specific, prevalent malicious software from
computers that are running Windows Server 2003, Windows XP, or Windows 2000
Method 2: Use spyware-fighting software and antivirus software to scan the
computer
Use spyware-fighting software and antivirus software to scan the computer. Lowcost
and trial versions of this software is generally available on the Internet.
Method 3: Install the update in Safe Mode
Install the update in Safe Mode. To do this, follow these steps:
1. Download the update. To do this, follow these steps:
2. Visit the Microsoft Download Web site:
3.
http://www.microsoft.com/downloads (
http://www.microsoft.com/downloads)
4. In the Search for a download box, type the number of the Knowledge Base article
that describes the update, and then click Go.
5. Download the update, and then save it to the desktop.
6. Install the update. To do this, follow these steps:
7. Double-click the downloaded file to install it.
If you are prompted to restart the computer, do so.
Visit the Windows Update or Microsoft Update Web site to verify whether the update is
offered again. If you are offered the update again, continue to the next step.
Install the update in Safe Mode. Safe Mode disables most running processes and
services. These services include the Windows Update service. Installing an update in
Safe Mode is a quick test to verify whether an application or process is interfering with
the installation. To install in Safe Mode, follow these steps:
1. Restart the computer.
2. As the computer starts, press the F8 key.
3. Use the arrow keys to choose Safe Mode, and then press ENTER.
4. Double-click the file that you downloaded in step 1 to install the file.
5. When the installation is finished, restart the computer.
6. Visit the Windows Update or Microsoft Update Web site to verify whether the
update is offered. Alternatively, wait until Automatic Updates runs again.
