XP Home User Temp Licence from W2K TS Box

[simon.jessop]

Much like nsouza
(http://groups.google.co.uk/group/mi...bd/ecc1b52a6518cb65?lnk=raot#ecc1b52a6518cb65)

I have a very similar problem. My client connects from their Windows XP
Home machine into a
W2K TS box. We recently purchased 5 user TS CAL's for these home remote
users. However now I am getting the yet the:

"Application popup: Terminal Services Warning : Your terminal services
temporary client license will expire in 11 days.
Please contact your system administrator to get a permanent license."

I have only recently noticed that when the 5 TS CALs were put on the
server the TS Licencing service was not running so I have now ensured
this is running but its not resolved the problem. FYI my server is
setup in 'PER SEAT' as opposed to 'PER SERVER' mode.

I look in my TS Licence Manager and none of the 5 licences I bought are
allocated and everyone seems to be stuck on temporary licences.

Any suggestions I have 11 days to fix it!!

Many thanks.

Simon

 

[Vera Noest [MVP]]

Which OS is your Terminal Services Licensing Server running?
You write that you "purchased 5 user TS CAL's". Per User TS CALs
can only be installed on a 2003 TS Licensing Server, and only used
by a 2003 Terminal Server (because they were introduced with
Windows 2003, so a W2K TS doesn't recognize them). Can that be your
problem?

If you have a W2K TS Licensing Server (and thus installed not Per
User, but Per Device TS CALs), then the problem could be that the
TS cannot locate the LS.
Could you please post details about your environment: which OS on
the TS, TS LS and the DC? On which server runs the TS LS?

Note that:

FYI my server is setup in 'PER SEAT' as opposed to 'PER SERVER'
mode.

has nothing to do with TS CALs. This describes how your server is
configured to handle server CALs.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

(e-mail address removed) wrote on 08 jul 2006 in
microsoft.public.win2000.termserv.clients:

 

[simon.jessop]

Hi Vera,

Thanks for the prompt reply.

The TS Licensing Server is 2000, not 2003.

How can TS CAL's only be installed on a 2003 Licensing server? I have a
client with a 2000 Server which runs TS CALS?? Thoughts?

Maybe that is where the issue is. The only option when I wanted TS CALs
was for 2003 TS CALs?! Thoughts?

Ok environment as per below:

DC: W2K3
TS: W2K

All users dial into the TS server and use applications and files from
there. The DC also handles MS Exchange 2003 which they use through
Outlook via TS.

Thanks

Simon

 

[Vera Noest [MVP]]

Hi Simon,

I think you misread my reply. Of course you can install TS CALs on a
2000 TS Licensing Server, but not *Per User* TS CALs.
It is correct that you can only buy 2003 TS CAL, but when you install
them on a 2000 TS Licensing Server, they are automatically
"downgraded" to 2000 TS CALs. BUT: you can only install *Per Device*
TS CALs on a 2000 TS Licensing Server, not *Per User*, for the reason
I gave in my first reply.

From the Windows Server 2003 Pricing and Licensing FAQ
http://www.microsoft.com/windowsserver2003/howtobuy/licensing/priclic
faq.mspx
Q. Can I downgrade a TS CAL for use on a Windows 2000 terminal
server?
A. Yes. You may downgrade Windows Server 2003 TS CALs. However, both
TS User and Device CALs will act as device-based CALs when accessing
a Windows 2000 terminal server, as TS User CALs are not supported.

So you didn't install "5 user TS CAL's", you installed 5 *device* TS
CAL's.

You don't write explicitly on which server the TS Licensing Service
is running. But since you write that the TS LS runs on 2000, I assume
that it runs on the same server as the Terminal Server, is that
correct?
And that server is a member server in the domain, correct?
If so, then that is your problem: A W2K TS Licensing Server *must*
run on a domain controller, as documented here:

277917 - Terminal Server Licensing Service Failure
http://support.microsoft.com/?kbid=277917

Can you verify in the EventLog on the server if this event (or any
other events regarding licensing) are recorded there?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

(e-mail address removed) wrote on 08 jul 2006 in
microsoft.public.win2000.termserv.clients:

 

[Sibine]

Vera,

Ahhh I now understand! I think I misread your original post - now it
all sinking in!

Server1: Windows 2000 Server (TS, Applications, Data)
Server2: Windows 2003 Server (Exchange, Domain Controller)

All my home users connect into Server1. Server1, as above, is the
machine I installed the TS CALs on, and which runs the TS Licensing
service.

Server1 is indeed a member Server of the domain.

Yes I am seeing both ErrorID 29 and ErrorID 7024 in my event log!

How would you suggest I fix this problem? P.s. Your help and patience
is greatly appreciated.

Deep thanks,

Simon

 

[Vera Noest [MVP]]

OK, I'm glad that we have the cause of the problem identified!
The solution is this:
* you have to install the TS Licensing Service on the 2003 Domain
Controller. A 2003 TS Licensing Server can handle TS CALs for both
a 2003 and a 2000 Terminal Server.
* then you have to install the licenses on the 2003 TSLS. Because
you already have installed these licenses on the 2000 TSLS, you
cannot install them again without calling the Microsoft
Clearinghouse. They will issue you a new license pack and guide you
through the process.
And you need to call them anyway, because you *must* change your
license type to 2003 *Per Device* licenses! Per User will not work,
as I explained.
* it doesn't matter that the licenses are 2003 TS CALs, they will
be issued to the 2000 TS anyway (as long as they are Per Device).
* note that the above procedure will require a reboot of your
Domain Controller
* finally, you can uninstall the TS Licensing Service from the 2000
server.

291795 - HOW TO: Locate a Phone Number for the Microsoft
Clearinghouse
http://support.microsoft.com/?kbid=291795
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Sibine]

Vera,

Thank you so much. I am back in the office on Monday when I will do
this, rebooting Monday night. I will update this topic accordingly with
the result.

Looking forward to having a happy client!

You have been a great help!

Simon

 

[Sibine]

Vera,

New update. I have logged onto Server2, the W2k3 box, and it already
has TSLS instaleld and running. In the current products installed it
has:

Existing Windows 2000 Server - Terminal Services CAL Token (per device)
- Built In - Total Unlimited - Available Unlimited - Issued 12
Temporary Licenses for Windows 2000 Server - Terminal Services CAL
Token (per device) - Temporary - Total ' - Available ' - Issued 1
Temporary Licenses for Windows Server 2003 - Terminal Services Per
Device CAL Token - Temporary - Total ' - Available ' - Issued 9
Windows Server 2003 - Terminal Service Per Use CAL Token - Open - Total
5 - Available 5 - Issued 0.

Is there anything here which needs changing or addressing before I
continue?

thanks,

Simon

I trust I ust

 

[Vera Noest [MVP]]

Yes. As I've explained, you have to call the Clearinghouse and
change your 5 Per User licenses to 5 Per Device licenses.

Note also that there are already *9* temporary Per Device TS CALs
issued. So unless you start limiting the number of clients which
are used to connect to your TS, 5 TS CALs are not enough, you need
at least 9.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Sibine]

Hi Vera,

Many thanks for your help. I call Microsoft today. Took about an hour
but all completed successfully. We changed my product type also as per
your instructions.

We'll find out in the next day or so if it was succesful. Fngers
crossed.

Thanks for your help.

Simon

 

[Vera Noest [MVP]]

You're welcome, Simon!
Keep an eye on the TS Licensing Manager on the 2003 DC, you should
see that it starts issueing your new Per Device TS CALs.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___