I know you are using the Send Fax Wizard. But that tells me nothing
about
how you are sending the Fax, selecting the recipient, formatting the
phone
number, and what exactly happens when you try.
Am I to assume that Windows XP Fax has never worked with your setup?
Have you applied the necessary filters to your DSL line to connect a
standard analog voice line to an analog fax modem?
--
Russ Valentine
[MVP-Outlook]
Hi Russ, as I mentioned in a previous post I'm using the Send Fax
Wizard
to
prepare a fax and pressing finish as instructed to send it. The modem
which
is COM3 is connected to the same tel line as my DSL service. I
wouldn't
expect that using the same tel line would be an issue. I guess I'm at
my
wits
end on how to proceed now, any ideas?
:
You didn't really provide any information on how you are sending the
fax.
The Fax Service should at least be started and its Startup type
should be
automatic.
Just because a modem is new or "compatible" does not mean it is on
the
Windows XP HCL list.
--
Russ Valentine
[MVP-Outlook]
Russ, I'm using the Send FAX Wizard to create and send and when I
press
"finish" to send the wizard window disappears and nothing happens.
In
the
event Viewer there are application, security, system and antivirus
logs.
Modem is brand new and is only needed for faxing as I have DSL.
The
status
colum of FAX service shows a blank. I get a pop up when I press
the
start
service button which indicates an attempt to send as if there were
a
fax
message prepared I guess. Maybe I should prepare one in the wizard
and
come
here to send?
Gary
:
By which method are you sending the fax and what actually happens
when
you
try?
Is there anything in Event Viewer?
Did Windows XP Fax ever work with this modem?
What is the status of the Fax Service in Administrative Tools >
Services?
--
Russ Valentine
[MVP-Outlook]
Back again Russ, the installation went smooth w/o any error
messages,
have
uninstalled and reinstalled w/o any change in what I indicated
in my
original
post. Used the CD that came with the modem for installing the
drivers.
I
receive no error messages what-so-ever when trying to send a
FAX
from
the
FAX
Wizard program. The FAX monitor doesn't appear when I click on
finish
to
send
a FAX but if I choose receive a Fax from the FAX console the
monitor
appears,
seizes the line and starts polling to connect with the incoming
Fax.
I
checked the XP compatibility and Motorola Ubisurf SM56 PCI
modems
are
listed
as compatible, mine is a PCI BUS V.92/56 Kbps so I suppose this
could
be
the
issue.
Gary
:
Now you've switched issues.
How about some detail here--like how you installed and
configured
Fax,
whether it ever worked, error messages, Event viewer, how you
are
sending
faxes, and whether your modem is on the Windows XP HCL list.
--
Russ Valentine
[MVP-Outlook]
Hello Russ, the folder now says the default viewer for TIF
files
is
the
Windows Imaging and Fax viewer (perhaps it did all along,
just
getting
familiar with this folder) however still cannot preview. I'd
forget
the
previewing alltogether if I could just seize the modem, hear
DT
and
send
the
dam fax! Funny thing is if the monitor window is up and I
press
receive
fax
it starts polling for a response and the tel line times out
to a
recording
so
maybe it will receive faxes, not what I wanted to do. I'm
probably
missing
something. Any chance I could call you directly and go
through
the
process?
Gary
:
Then that's your problem. You have no file associations for
TIF
files.
The one I posted is there by default. You must have
installed
something
that
changed it.
Just use the Change... button to select the Windows Picture
and
Fax
viewer
as the application to open TIF files.
--
Russ Valentine
[MVP-Outlook]
message
The "edit file window" brought up by pressing advanced is
empty
except
for
the word "find" in the actions box.
:
The "Advanced" button should show you a list of verbs
defined
for
TIF
files.
Is the"Open" verb defined?
--
Russ Valentine
[MVP-Outlook]
message
Thx Russ, first off I do not run Norton, I have Avast
however
the
XP
firewall
is enabled. I get as far as the folder options and
file
types
boxes
but
how
do I access the command line to check that? Don't see
anything
else
to
click
on except "advanced" which brings up a edit file type
box.
Am
I
even
in
the
correct ballpark? LOL
Gary
:
There are many causes for this problem. Most often,
this
problem
arises
because some other imaging application that you
installed
has
set
itself
as
the default viewer for TIF files. To view or preview
faxes
from
the
Fax
Console, the Windows Imaging and Fax viewer must be
your
default
viewer
for
TIF files. You can easily restore that setting in
Windows
Explorer
Folder
Options. File Types. For most users the command line
should
read:
"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"
Another common cause of this problem is firewall
software
Trojan
horse
rules. The most common is one that ships with Norton
Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
--
Russ Valentine
[MVP-Outlook]
in
message
Wizard hangs when I try to preview my Fax and does
zippo
when
I
select
finish
to send. Fax monitor dosen't appear either so I
would
assume
my
Motorola
modem card is not even being seized. If I skip the
preview
and
press
finish
to send, wizard doesn't hang but it doesn't send
either
just
vanishes!
