xp doesn't recognize dvd burner although computer does

[Guest]

After working fine on a new install of dvd burner, xp sp2 quit recognizing
the new dvd burner and previously installed reader. I have uninstalled the
two devices then rebooted. During reboot, xp recognizes new hardware but
does not correctly identify either. Rest of computer works fine. Help
please!

 

[Venkatesh [MS India Community Star]]

Hi there,

To troubleshoot this issue, I recommend you download and install a patch
from here:
http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Usage: Download the file to your computer and double-click to install.
Norton anti-virus software might warn you of a "malicious" script, this is
normal if you have "Script Safe" or similar technology enabled. I recommend
you to choose "Allow entire script" option next Action.

 

[Guest]

Hi there,

To troubleshoot this issue, I recommend you download and install a patch
from here:
http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Usage: Download the file to your computer and double-click to install.
Norton anti-virus software might warn you of a "malicious" script, this is
normal if you have "Script Safe" or similar technology enabled. I recommend
you to choose "Allow entire script" option next Action.

--
HTH
Venkatesh



Thank you. I could not download the patch you recommended directly because when I clicked the url I only got a text page. I followed the instructions in term of editing my registry and that fixed the problem. Note I did go to the website you indicated and did download the patch from there - this did not work even though I believe the patch itself would have modified my registry. Somehow it all worked out so, again, thank you for pointing me in the right direction.