Wrong fax#

[Guest]

I just setup a modem and fax console for one of our lines that is a dedicated
fax line. The funny thing is, that the system received a fax on one of our
other fax lines. I thought that maybe we had just misconfigured the number in
the fax console, but it looks good. Where else could I look to find out if
this is a misconfiguration. I've already looked in the modem and do not see
where I would setup a phone number, so I am at a loss to explain how this
happened, unless the fax lines were switched on our phone system, which is
highly unlikely.

 

[Russ Valentine [MVP-Outlook]]

Explain your problem more clearly.
What would the fax number you specified have to do with what is received? A
fax modem will receive any call that comes into the modem on the center pair
of wires.

 

[Hal Hostetler [MVP S/U]]

I doubt the fax lines are/were switched, this smacks of Human Error. Client
says "I sent a Fax to number X" but it arrives on number Y; most likely
cause is client sent the fax to the wrong number, an easy thing to do if
there are several dedicated fax numbers for your organization.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
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