Works Ver 6.0

[Myrtle]

I purchased a new eMachine with Microsoft Works
installed. The Works software is included in the restore
disc. It took me a while to steup new computer and load
up all my documents, so I didn't notice the Works program
is buggy. It opens but no pointer. Cannot do anything
unless I end task. dBase and spreadsheet is working
fine. When I called eMachine, they told me to do a
restore from the disc. Did it. Works is still buggy.
eMachines suggested I call a place Priority One Help. I
did. And I had to pay $2.79/minute plus a long distance
call. They suggested restore from disc. They had no
other suggestions. I am 68 years old but not new to
computers. I think I have a pretty good idea of how to do
things. But, like a lot of older people I cannot afford
long distance charges and $35 for technical support. I do
not feel that I am asking for something I didn't pay for
when I request a Microsoft Works disc from you. Also, I
tried to email MS support but you referred me back to the
manufacturer. Talk about going around in circles. It's
OK to tell them to go to the manufacturer first but at
least give them a button that says they already did that
so they don't get caught up in a loop. You can email me
at (e-mail address removed) (FYI The MSN was buggy too and I
had to delete it-and I was going to get 6 free months.
You know things are pretty bad when you go back to paying
a server instead of using a freebie.) Thank you Myrtle

 

[peter]

MY 2 cents
Take the damn thing back to where you bought it while it is still under waranty.
Complain loudly and have them fix the problem even if you need to leave the
machine there.
If you paid by Credit card and get no satisfaction from the manufacturer phone
the credit card company and dispute the payment....make sure you mention that
when you contact Emachines!!
peter

 

[David Candy]

But you didn't pay for MS support. That why it was cheap. Those who buy it in shops paid twice as much as you, ie several hundred dollars more for support.

 

[Guest]

This is definitely a long shot but try going to the manufacturer website for your mouse and see if there are any driver updates that you need to download and install. Sometimes your mouse driver not being updated will cause conflicts with programs and cursor problems in different programs.