Word won't start

[emjay]

When I try to start Word 2003 I get an error message "Microsoft Word has
stopped working". I can't start it from a document either. It does start in
Safe Mode but I don't know what to look for. I've run "Detect and Repair"
and it says it's OK.
I can't find my original disc to re-install it. (I have it less than a year.)
The other Office products seem OK.

 

[emjay]

I did find the original disc. I uninstalled it and re-installed it and I get
the same message.
I have it less than a year - will a Microsoft professional talk to me
without charge?

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm with particular
reference to normal.dot and any add-ins.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Twayne]

I did find the original disc. I uninstalled it and re-installed it

and I get the same message.
I have it less than a year - will a Microsoft professional talk to me
without charge?

Sounds like you might have a macro virus? Time for updated anti-virus
scans plus all the spyware/malware apps you may have.

Delete any shortcuts you may have to Word. Then delete any copy of
normal.dot that you can locate.
Delete your temp internet files and do a search/destroy on all *.tmp and
~*.* files on the drive.
See if Word will start now by going directly to your Word folder and
clicking on windword.exe.

 

[Graham Mayor]

Sounds like you might have a macro virus? Time for updated anti-virus
scans plus all the spyware/malware apps you may have.

The chances of this are remote!

Delete any shortcuts you may have to Word. Then delete any copy of
normal.dot that you can locate.

Don't *delete* normal.dot. Rename it. Chances are that it is corrupt which
will cause the problems exhibited, but it should still be possible to
extract from it personalisations which can have taken years to create.


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Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Twayne]

The chances of this are remote!

Agreed, and I should have said so, in addition to not making it the
first point; thanks.

Don't *delete* normal.dot. Rename it. Chances are that it is corrupt
which will cause the problems exhibited, but it should still be
possible to extract from it personalisations which can have taken
years to create.

Also a good point; should have said "delete OR rename ... ". Renaming
is always the better way when there might be macros, whatever stored in
the template. Thanks.

--
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Regards,

Twayne

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