"Word could not load the e-mail envelope..." message using Word 20

[Guest]

With recently installed Outlook 2003 running on Xp sp1, Office Xp pro the
following message appears when I try to send a Word document via email by
clicking the Word 2002 Standard toolbar Email icon (File > Send to > Mail
recipient behaves the same way):

"Word could not load the e-mail envelope. This could be caused by a network
connection problem or a problem with your Office installation"

Note that this function was working fine with Outlook 2002 & Word
2002...before Outlook 2003 was installed. Also, MS Knowledge Base had
info/solutions for Word 2003 and Word 2000, but not Word 2002.

Outlook 2003 running first in all cases and no COM add-ins are installed.

I would very much appreciate if anyone is able to help resolve this issue.
Thanks in advance.

 

[garfield-n-odie]

Word and Outlook must be the same version if you want to email
directly from Word.

 

[Guest]

Thank you. I will now forward a suggestion to Microsoft.