Word 2007 wants to, but can't save Normal.dotm

[Guest]

Implemented Windows Vista and Office 2007.

Office 2007 successfully distributed via Group Policy. No issues.

Later: New GPO, updated administrative templates with Office 2007 adm files
successfully.

In Shared paths (Microsoft Office 2007 system folder in GPO), enabled
setting "User templates path", to a mapped drive where our templates are
located.

In Word, have the templates accessable as expected.

Problem: Every time I close Word 2007, I get Warning message (translated
from non english version): "Word cannot create or save the file. The disk
might be full, write protected or damaged.
(M:\Standard\Templates\Normal.dotm.)"

The M:Standard\Templates path is the same one as defined in Group Policy.
There is no Normal.dotm file there.

This happens with every Word file I open (not Excel, PowerPoint), whether
they are created from a template or not, whether they are created in Word
2003 or Word 2007 - even if I only open Word, and closes it immediately.

As soon as I disable the link to the GPO with the "User templates path",
everything gets back to normal.

But I can't see why Word wants to save a new template. Note that the user
lacks write permissions at the template store (and that's how we want it).
Also note that we have the exact same setting in another GPO for Office 2003,
which we haven't had any issues with.

Please point me in the right direction, cause I'm stuck, and lack in depth
knowledge about Word.

 

[Cindy M.]

Hi JSL,

In order to function correctly, Word *must* have a Normal.dotm template
available and it *must* be able to write to the template. When Word is started,
if it can't find Normal.dotm it will create it, in memory. And when Word is
exited Word will want to save the file it has in memory. If the UserTemplate
location is set as read-only, Word can't save and thus displays the error
message.

This is how Word is designed to work; you can't change that.

You can try putting a default Normal.dotm into this folder, but your users may
still get warnings if they do something that Word wants to save in Normal.dotm
and cannot.

Implemented Windows Vista and Office 2007.

Office 2007 successfully distributed via Group Policy. No issues.

Later: New GPO, updated administrative templates with Office 2007 adm files
successfully.

In Shared paths (Microsoft Office 2007 system folder in GPO), enabled
setting "User templates path", to a mapped drive where our templates are
located.

In Word, have the templates accessable as expected.

Problem: Every time I close Word 2007, I get Warning message (translated
from non english version): "Word cannot create or save the file. The disk
might be full, write protected or damaged.
(M:\Standard\Templates\Normal.dotm.)"

The M:Standard\Templates path is the same one as defined in Group Policy.
There is no Normal.dotm file there.

This happens with every Word file I open (not Excel, PowerPoint), whether
they are created from a template or not, whether they are created in Word
2003 or Word 2007 - even if I only open Word, and closes it immediately.

As soon as I disable the link to the GPO with the "User templates path",
everything gets back to normal.

But I can't see why Word wants to save a new template. Note that the user
lacks write permissions at the template store (and that's how we want it).
Also note that we have the exact same setting in another GPO for Office 2003,
which we haven't had any issues with.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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