Word 2007 file storage error


C

Clif Barber

I am using Word 2007 but attempting to store a file as a Word 97-2003
document. One (1) particular document is saved as a .doc file but can only
be accessed by others if they have Word 2007 and change the extension from
..doc to .docx. For me, it opens without problem with the .doc extension. I
believe it is actually being stored in the Word 2007 file format.

Any ideas???
 
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D

Doug Robbins - Word MVP

Is "Word 97-2003 Document (*.doc)" selected in the Save as type pulldown in
the File Save As dialog? or was the extension just changed to .doc?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
 
C

Clif Barber

This document was saved as a "Word 97-2003 Document (*.doc)" using the save
as facility. There are two (2) files for which this problem occurs. When
anyone else accesses, they get the error, even if using Word 2007 (unless the
extension is changed to .docx manually).

Any ideas??

--
Clifton J. Barber
CJ Barber Consutling Services



Doug Robbins - Word MVP said:
Is "Word 97-2003 Document (*.doc)" selected in the Save as type pulldown in
the File Save As dialog? or was the extension just changed to .doc?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
 
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G

Graham Mayor

Word should be able to recognize its files regardless of the extension.
There is one sure way to establish whether the file is a docx file being
wrongly named as doc and that is to change the extension to zip. Then open
it with WinZip or WinRar. If the file is a true docx format file it will
open as a zipped archive containing a number of folders. If it is a doc file
it won't open as doc is not a compressed archive.

If it turns out to be docx then you need to see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. with
particular attention to the normal template and the registry Data key.

If it turns out to be doc then the likely problem is
http://www.gmayor.com/Problems_opening_2007_docs.htm

--
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Graham Mayor - Word MVP

My web site www.gmayor.com

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