Word "Word 2003 has encontered a problem..."

[J-Bear]

Hi, I'm new to PC Review. Anybody know how to fix this one?

I use MS Office 11, Word 2003 version 11.0.8202.0 (the latest update as far as I know). I use Word as the editor for MS Outlook, but Word stops responding any time after anything from 1 to 30 minutes. I lose any emails I'm writing.

Error signature:
AppName: winword.exe AppVer: 11.0.8202.0 AppStamp:47420667
ModName: winword.exe ModVer: 11.0.8202.0 ModStamp:47420667
fDebug: 0 Offset: 00074b49

Other system info:
OS: XP SP2
AVG 7.5.516

I tried removing security update for Word 2003 KB943983, but it didn't make any difference. I also thought of removing Update for Office 2003 (KB945185): VBE6. But "This update cannot be removed".

I have a laptop with a virtually identical set-up and the same updates, but it doesn't suffer the same problem.

I'd be very grateful for any suggestions.

 

[Jason.369]

Did it ever use to work? ...perhaps try a 'System Restore' (in safe mode).
Tried reinstalling MS Word?

 

[guest_9323wk]

Have you tried the built in tool in office 2003 open word and click on help and then go to detect and repair.


I would recommend backing up your e-mails before you carry this out because it will set office 2003 back to its deafult settings.

Hope this helps.


wizkid

 

[J-Bear]

Thanks for the suggestions.

Until now the system has worked well for 3 years or so. I tried 'detect & repair'. It didn't solve the problem. I also did a scan with TuneUp and a full scan with AVG just in case it was a malware.

I'll try a 'System Restore' (Good idea, Jason)

If it doesn't work, I think I might have to reinstall MS Word as Jason said, may be MS Office I guess - Not a job I'm looking forward to...

I'll let you know what happens..
Thanks

 

[Jason.369]

Thanks

 

[J-Bear]

thank you

System Restored back to 8 Feb, all updates added.
Fantastic.. It works well. .. Sanity has returned (for the time being!)

Many thanks for the suggestions.

 

[Jason.369]

Glad it got resolved


No problem.

 

[J-Bear]

The same error started to happen again.

I finally found the problem. It was a conflict between Word 2003 (11.8202.8172) SP3 and Nuance/Scansoft PDF Converter Professional 4 PDF. The latest update of Word didn't like the Scansoft Toolbar shortcuts I had set in Word. I had been using that set-up for a year or more. I had to go to http://knowledgebase.nuance.com/family.asp to solve it.

In solving the above I seemed to upset Adobe Acrobat Reader 8.1 and AVG 8.0.

A long story but it's OK now. I hope!!