Word 2000 doesn't recognize "merge to e-mail" option

[Paul Bennett]

Hi everyone

I'm running Word 2000 and Outlook 2000, and am trying to merge to email.

The setup seems OK in Outlook...

Then, just before I create the email messages, I find myself over in Word
2000, looking at the merge document. I click on "Tools... Mail Merge..."
and the "Mail Merge Helper" dialog box pops up, as I expect it would.

On the "Mail Merge Helper" dialog box, all of the options appear to be as
they should and near the bottom it says "Options in effect: Merge to
Microsoft Mail System".

But when I click the "Merge" button, the "Merge" dialog box pops up and I
must choose something for "Merge to". The only options presented for "Merge
to" are "New document" and "Printer".

What happened to the E-mail option?

As a result, I can't conclude my merge to email! (

Any kind souls out there know what might be the problem? Could my Word 2000
be configured improperly, missing an add-in, or something else like that?

Many thanks for any help you might provide.

Cheers,

Paul Bennett

 

[Russ Valentine [MVP-Outlook]]

Try the Mail Merge Toolbar.

 

[Cindy M -WordMVP-]

Hi Paul,

Merging to email isn't really my strong suit, but I'm not sure recommending an
Outlook newsgroup in this case would get you any further, either. And since no
one else seems to have an idea...

If you start a mail merge from the Word side (just to test), do you get Email
as an option? Are you able to use File/Send To in Word to send a document as
email? If yes, does it appear in the Outlook Outbox? (I'm trying to find out
if Word can recognize Outlook at all)

I'm running Word 2000 and Outlook 2000, and am trying to merge to email.

The setup seems OK in Outlook...

Then, just before I create the email messages, I find myself over in Word
2000, looking at the merge document. I click on "Tools... Mail Merge..."
and the "Mail Merge Helper" dialog box pops up, as I expect it would.

On the "Mail Merge Helper" dialog box, all of the options appear to be as
they should and near the bottom it says "Options in effect: Merge to
Microsoft Mail System".

But when I click the "Merge" button, the "Merge" dialog box pops up and I
must choose something for "Merge to". The only options presented for "Merge
to" are "New document" and "Printer".

What happened to the E-mail option?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

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