"WMS IDLE Not Responding" when logging off or shutting down

[Guest]

Hello,

I have Windows XP Home edition with two users. I had "Use Fast User
Switching" enabled and started having problems switching from one user to the
other. Now whenever I log off or shut down, I get a "WMS IDLE Not
Responding" and I have to click "End Program every time". I disabled the
switching option and it still persists. Any help would be greatly
appreciated.

 

[John John]

There is a hotfix for that, try here:
http://support.microsoft.com/kb/921113

John

 

[Guest]

That did not work. When I tried to load the patch, I got the following error:

The upgrade patch cannot be installed by the Windows Installer service
because the program to be upgraded may be missing, or the upgrade patch may
update a different version of the program. Verify that the program to be
upgraded exists on your computer and that you have the correct upgrade patch.

I do not have Microsoft Communicator 2005 on my PC.

WORKAROUND
To work around this problem, follow these steps:
1. Exit all programs that are running.
2. Right-click the Communicator 2005 icon in the notification area.
3. Click Exit.

There is no Communicator 2005 icon that I can see.

Any suggestions would be appreciated.

 

[John John]

Do you have Norton/Symantec AV software installed?

John

 

[Guest]

Yes

Do you have Norton/Symantec AV software installed?

John

 

[John John]

Try this and see if it helps:

http://service1.symantec.com/SUPPOR...d=Norton AntiVirus&ver=2005&osv=&osv_lvl=&seg

John

 

[Guest]

Nope.... did not help. I do appreciate the time and effort you're putting in
to helping me.

 

[John John]

Is Outlook running when you try to shutdown the computer? Look in the
Task Manager's running processes to verify this. Outlook is notorious
for that, it can keep on running even after you exit and close the
application.

John

 

[Guest]

That WORKED!!! Thank you so much. And my shutdown is faster too. Good job.

 

[Guest]

Worked, thanks for finding that solution.

 

[John John (MVP)]

You've joined what another respondent terms as a "slurpie site",
Techarena "slurps" all the information from various Microsoft help
groups. The information you received was posted to and received from a
usenet newsgroup:

microsoft.public.windowsxp.help_and_support
news://msnews.microsoft.com/microsoft.public.windowsxp.help_and_support

the groups are also available in web form:

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx

John

 

[Cravin]

i copied/pasted the following from the member named below. it came in
handy for me. if this strategy fails try going to msconfig and remming
out the NERO component in question .........................
santaclara

SDdot1
Member Join Date: Dec 2007
Posts: 14

WMS IDLE

Hi, This is for people who have NERO.

Here's what you do to solve this problem.

Click Start--> Programs --> Nero(v7, v7 essentials, v8 ) --> Tools -->
Nero Scout.

This opens Nero Scout Options window.
On the left hand column, click Indexing --> Folders.
Then at the bottom click Clear All.
Then click Apply.
At the top left hand corner of the window uncheck the box where it says
Unable Nero Scout.
Then click Apply.
Then click OK.

This will solve the WMS Idle not responding which appears everytime
when shutting down.

Thanx


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[Richard in AZ]

If you had Googled this information you would have found the following solution

http://support.microsoft.com/kb/921113