wiped hd and restored - can't use active x or update

[midol]

I have an acer laptop, an aspire 3500. I recently used the Acer
restore disk to redo drive C: and now can't do windows updates. the
message is that "files required to use microsoft update are no longer
registered or installed on your computer. To continue register or
reinstall the files for me now."

When I try to do this I get a missing active x message which then leads
me back to the first message.

Is this a known issue?

Dave

 

[PA Bear]

See
http://groups.google.com/group/micr...windowsupdate&q="files+required"+++mvp&qt_g=1

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate